erl Posted June 11, 2010 Share #1 Posted June 11, 2010 Advertisement (gone after registration) Recently I screwed up my windows registry and managed to restore everything (apparently) except the communication between C1 and Windows. Noe C1 will not recognize that I am a registered user. Phase one help desk made a suggestion, that did not work (they said it may not). The alternative, they said, is to re-instal the O.S (Win XP). This will entail me reloading all my ( 22 ?) other software programs, with associated settings. Biting the bullet, I am prepared to do it. About a weeks work I estimate. Having (nearly) made that decision, am I smart to switch to Windows 7 while I am at it? Apart from my own mistakes, I have been happy enough with XP. Advise and opinions sought. Thanks. Link to post Share on other sites More sharing options...
Advertisement Posted June 11, 2010 Posted June 11, 2010 Hi erl, Take a look here Windows glitch loading C1. I'm sure you'll find what you were looking for!
andybarton Posted June 11, 2010 Share #2 Posted June 11, 2010 Isn't there some sort of "roll back" function in Windows that allows you to fool the PC into thinking it's in the state it was last week? Do you have a full, bootable backup of your PC? Can't PhaseOne be a bit more helpful...? Link to post Share on other sites More sharing options...
erl Posted June 11, 2010 Author Share #3 Posted June 11, 2010 Isn't there some sort of "roll back" function in Windows that allows you to fool the PC into thinking it's in the state it was last week? Do you have a full, bootable backup of your PC? Can't PhaseOne be a bit more helpful...? Yes, windows does have a very good 'rollback' function. I think that is part of what I screwed up. All data is backed up, but not a system bootable version. I don't think Phase One can help much as the screw up is my O.S., not their software. Link to post Share on other sites More sharing options...
andybarton Posted June 11, 2010 Share #4 Posted June 11, 2010 If they know that you are a registered user (which you are), they could be very helpful by giving you a new serial number.... Link to post Share on other sites More sharing options...
Jamie Roberts Posted June 15, 2010 Share #5 Posted June 15, 2010 Erl, Re-installing Windows from scratch because an application is screwing up? Do all the rest work? If they do, then a clean uninstall, reboot, and reinstall of C1 (into a different directory) should do the trick. Unless your network settings are hosed, C1 should still recognize your serial number no? If you have the hardware for it, Windows 7 is certainly a worthwhile upgrade. But if you're happy on XP then I'd stay there and try to fix C1 instead. Link to post Share on other sites More sharing options...
jaapv Posted June 15, 2010 Share #6 Posted June 15, 2010 Erl, I would do the following: 1. Go to the phase One website, license management and inactivate the license 2, Completely uninstall C1 3. Run a registry cleaner 4. Reinstall C1 5. Activate Link to post Share on other sites More sharing options...
erl Posted June 16, 2010 Author Share #7 Posted June 16, 2010 Advertisement (gone after registration) Jamie & jaap, both your suggestions are reasonable. As I type (on my old wobbly backup PC) the new machine is having a lobotomy to install Windows 7 at the hands of the builder. Cleaning the registry was my original mistake, using a newly purchased application. Dangerous weapon i reckon. Registry is really beyond my ken. With any luck I will be back up to more functionality than ever by the W/E. Link to post Share on other sites More sharing options...
jaapv Posted June 16, 2010 Share #8 Posted June 16, 2010 If you want to run that kind of software, which is not a bad idea in itself, it is indeed wise to use good quality. I would recommend PCTools. Link to post Share on other sites More sharing options...
erl Posted June 16, 2010 Author Share #9 Posted June 16, 2010 Thanks for that advice jaap. Right now I think I am too cautious to attempt such potentially devastating tools! Link to post Share on other sites More sharing options...
gravastar Posted July 2, 2010 Share #10 Posted July 2, 2010 I've only just seen this thread, better late than never. If anyone else is running XP one of the most useful registry backup/recovery tools I've found is a free utility called ERUNT Emergency Recovery Utility NT. The great thing about the program is that it backs up ALL of the registry including entries associated with software licenses, something windows restore does not. So after registry corruption you don't have to ask for all the licenses again. It's saved me much telephone hassle many times. You can set the complete registry back to a restore date on a working system, from an emergency restore disk or from a copy of the broken system backup files from another working OS (dual boot system). You may have to exercise caution if you restore back to a date after which system updates or new software has been installed. In that case there will be files without registry entries present - although I've never had problems with this. You may also want to regularly delete unwanted auto backups from C:/WINDOWS/ERDNT to conserve disk space. Bob. Link to post Share on other sites More sharing options...
erl Posted July 3, 2010 Author Share #11 Posted July 3, 2010 Thanks for that useful input Bob. I will take note of that useful tool. I am happy to report that I have eventually upgraded to Win 7, since I opted to reinstal the system anyway. Overall, the upgrade has been useful, once I (also) had to upgraded a couple of software packages as a consequence. Link to post Share on other sites More sharing options...
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