ndjambrose Posted June 2, 2010 Share #21 Posted June 2, 2010 Advertisement (gone after registration) ... Leica will never respond to a forum thread, and nor would I expect them to. Nor should they. Having their products discussed in such a way before they have even had a chance to receive a letter, let alone respond to it is, IMHO, highly unlikely to be conducive to "fostering stronger relationships and better understanding between supplier, customers and prospects" and potentially damaging to the response that they will be making to the writer of the letter. I suspect if won't be long before Stefan or someone else has seen this thread, but it's not necessary for there to be an official reply here. Merely knowing how Leica responded to the OP, or learning more about the facts and technology of the problem, or hearing about a tangible demonstration of brand values and customer care, will be sufficient to foster that relationship. A prestige global brand understands that the way they engage with one customer should be consistent with the way they engage all customers. Personally I'll be happy to consider it on that basis. Not to be pedantic, but I wonder whether this is really an open letter? I suspect more accurately it's a narrative of 'this is what I said to Leica and this is what they said to me' - which is typical of a good number of posts in the M8/M9 forums. Link to post Share on other sites More sharing options...
Advertisement Posted June 2, 2010 Posted June 2, 2010 Hi ndjambrose, Take a look here Faulty M9 Returned... This is my letter to Leica. I'm sure you'll find what you were looking for!
AlanG Posted June 2, 2010 Share #22 Posted June 2, 2010 It seems to me that an important issue is being missed. Even if this is a very infrequent occurrence, how is it possible for the camera to keep shooting without recording the images? Even if the SD slot or card is faulty, why isn't there a way for the camera to notify you that it isn't storing the images? Link to post Share on other sites More sharing options...
jaapv Posted June 2, 2010 Share #23 Posted June 2, 2010 That is something I don't like either. The camera will warn that there is no SD card, but if you don't notice and start shooting, it will fill the buffer. One for the firmware update, really, it should block. Link to post Share on other sites More sharing options...
stunsworth Posted June 2, 2010 Share #24 Posted June 2, 2010 On the same lines, my sense of the forum being a bit of a desert these days... I'm finding it very boring at the moment. The same old questions coming up time after time, "what lens/strap/bag should I buy", "why doesn't the M do this or that", "what Leica need to do to save themselves from doom". Yada, yada,yada. Maybe I've been around too long and need to find something else for a while. While I feel sorry for the OP and his experience, I'm not sure an open letter is the best way to _start_ a dialogue. Let us know how you get on. Link to post Share on other sites More sharing options...
zlatkob Posted June 2, 2010 Share #25 Posted June 2, 2010 For what it's worth, I've had no problems with these Sandisk Extreme III cards: Welcome, dear visitor! As registered member you'd see an image here… Simply register for free here – We are always happy to welcome new members! Link to post Share on other sites Simply register for free here – We are always happy to welcome new members! ' data-webShareUrl='https://www.l-camera-forum.com/topic/122684-faulty-m9-returned-this-is-my-letter-to-leica/?do=findComment&comment=1341478'>More sharing options...
rosuna Posted June 2, 2010 Share #26 Posted June 2, 2010 I want to know about these problems, and prospective buyers should know it too... People with the same problem will know their problems is not unique, and it is documented and reported here... Some people claim at LUF that there are no reliability problems with the M9, but these threads demonstrate it isn't true. There are many, diverse and strange (uncommon) problems of reliability, mostly related to the electronic components (just like the M8 had). Link to post Share on other sites More sharing options...
stunsworth Posted June 2, 2010 Share #27 Posted June 2, 2010 Advertisement (gone after registration) Some people claim at LUF that there are no reliability problems with the M9, but these threads demonstrate it isn't true No it doesn't. It illustrates that an individual has had problems with their camera. To know whether the design has intrinsic problems and reliability issues you need to know the failure rate. Only Leica know that, and they aren't telling. Link to post Share on other sites More sharing options...
varintornkamala Posted June 2, 2010 Share #28 Posted June 2, 2010 I want to know about these problems, and prospective buyers should know it too... People with the same problem will know their problems is not unique, and it is documented and reported here... Some people claim at LUF that there are no reliability problems with the M9, but these threads demonstrate it isn't true. There are many, diverse and strange (uncommon) problems of reliability, mostly related to the electronic components (just like the M8 had). Ha Ha Ha It's happened to other now, for my experienced m9 it's start problem like him and will have followed problem by the camera stop and dead . Believe me it's will come sure. Now my M9 sent back to leica if someone buy or have receive m9 serial 3836340 as new Beware.... Link to post Share on other sites More sharing options...
jaapv Posted June 2, 2010 Share #29 Posted June 2, 2010 You seem to be unaware that returned goods are not sold as new. Link to post Share on other sites More sharing options...
chris_tribble Posted June 2, 2010 Share #30 Posted June 2, 2010 I'm finding it very boring at the moment. The same old questions coming up time after time, "what lens/strap/bag should I buy", "why doesn't the M do this or that", "what Leica need to do to save themselves from doom". Yada, yada,yada. Maybe I've been around too long and need to find something else for a while. +1 Link to post Share on other sites More sharing options...
Rick Posted June 2, 2010 Share #31 Posted June 2, 2010 It seems to me that an important issue is being missed. Even if this is a very infrequent occurrence, how is it possible for the camera to keep shooting without recording the images? Even if the SD slot or card is faulty, why isn't there a way for the camera to notify you that it isn't storing the images? How would the camera know? Maybe it is writing faulty files that can't be read. If the fault was identified and solved there wouldn't be a need for the camera to notify you that it isn't storing images. First things first. Personally, I wish the camera would warn me when it is writing pictures that suck. Link to post Share on other sites More sharing options...
Rick Posted June 2, 2010 Share #32 Posted June 2, 2010 I'm finding it very boring at the moment. The same old questions coming up time after time, "what lens/strap/bag should I buy", "why doesn't the M do this or that", "what Leica need to do to save themselves from doom". Yada, yada,yada.. +2 Not to mention the current crop of expert couch engineers that dominate every post. Link to post Share on other sites More sharing options...
jaapv Posted June 2, 2010 Share #33 Posted June 2, 2010 I'm finding it very boring at the moment. The same old questions coming up time after time, "what lens/strap/bag should I buy", "why doesn't the M do this or that", "what Leica need to do to save themselves from doom". Yada, yada,yada. +3 How much better that the years of battle over the M8;) Link to post Share on other sites More sharing options...
bill Posted June 2, 2010 Share #34 Posted June 2, 2010 I'm finding it very boring at the moment. The same old questions coming up time after time, "what lens/strap/bag should I buy", "why doesn't the M do this or that", "what Leica need to do to save themselves from doom". Yada, yada,yada. +4 Blame others, try nothing, await spoonfeeding, demonstrate the patience of a gnat and endlessly speculate... or ...go out, take control of your own life, make your own choices and decisions and learn and stand by them. Tough choice, it seems... Regards, Bill Link to post Share on other sites More sharing options...
AlanJW Posted June 2, 2010 Share #35 Posted June 2, 2010 Snapper UK had unfortunate bad luck. I for one have no problem with the post, which was not a rant but just a description of a legitimate grievance. When we hear what Leica does in response, it will also provide useful information in case anyone else experiences the problem reported. I would hope that Leica will agree to a new body for him. Seems only fair given the circumstances. As for the forum getting boring, perhaps a lot of people (including me), are having unremarkable experiences. Their camera works and they like the results. If this makes me a fanboy, so be it. Is there a pin I can wear to show off? The nature of Internet forums is that people don't often write to say Woo Hoo, everything is fine. Reminds me of a time some years ago when I had some significant responsibility for managing my law firm and one morning one of my partners came in and said "I just wanted to tell you everything is going just fine". Since most of the time I felt like a fire hydrant on a block with 100 dogs, I was flabbergasted. Link to post Share on other sites More sharing options...
plasticman Posted June 2, 2010 Share #36 Posted June 2, 2010 Well I guess this little exchange by the old hands managed to kill off the thread for serious debate pretty effectively. Naturally, not at all the intention. As far as I'm concerned, whether posting here before speaking directly to Leica is bad manners, or whether it indirectly harms the OP's case is immaterial to the rest of us - those are considerations for the OP him/herself. I personally think that the forum has a multitude of purposes: exchanging information and mutual admiration, by all means. But also the wider role of fora throughout the web: redressing the balance of power between customers and corporations. While Leica isn't a typical multinational Leviathan, this forum has provided the company with very a direct incentive to improve and remain receptive to their customer's needs. Unfortunately (in my view), some people feel that they need to police the forum on Leica's behalf - and I'm in no doubt that some others have been cowed by the ritual bullying that we've seen before, and decide not to post about their problems, at all. I'd rather we kept the debate open and informative - for everyone, whether overjoyed with their camera or aggrieved. As a side-note, when my M8 was in Solms for the only problem I've had (thankfully) for the first year-and-a-half (a misaligned rangefinder - perfectly fixed), I twice wrote to Leica's customer services with some (probably irritating) request for information (I forget what it was), but in any case, I received no reply whatsoever. I do think the M8 is still the best digital camera out there, and I love Leica. But I have no blind faith. Link to post Share on other sites More sharing options...
plasticman Posted June 2, 2010 Share #37 Posted June 2, 2010 The nature of Internet forums is that people don't often write to say Woo Hoo, everything is fine.. Actually, I'd say the vastly overwhelming majority of what we see on this forum is precisely this. So long as you post an image of your cat where the whiskers are vaguely in focus (and if they're not - well that was surely an artistic liberty), and if for good measure you add that such a fine image of moggy could never be captured by any other camera (and especially not by a Canikon 5D II or any other such rubbish product) then there will be a veritable HORDE of 'fanboys' (your word) queuing to applaud your fine taste. And woe betide the person who contradicts you. Link to post Share on other sites More sharing options...
Iron Creek Posted June 2, 2010 Share #38 Posted June 2, 2010 I remember finding this site shortly after I decided to try out the M9 as a companion camera to my medium format. I've read threads ranging of broken sensor glass, problems with the cards and a firmware that first just sucked. Then I got my M9 in February. I took the M9 to California where it ended up being used in rain and fog being passed around so others could try it out before heading to Yosemite where it encountered even more rain, snow and fog. All in all the first two weeks I had the camera it received heavy use in all types of conditions. The one area I had any problems was the excessive delay in formatting the card (thankfully fixed with the firmware upgrade). Since February this camera has been by my side going through Sedona, Grand Canyon, Monument Valley, and Moab just to mention a few places. I've taken this on hikes and traveled in my jeep as I've driven the back roads of the southwest and in many cases where the road ended. I've not babied the camera - no more than I do with my medium format gear and in the short time I've had it and the thousand plus images I've taken I've had no problems. I'll admit the only "real" problems I've had has all been a direct result of my own doing. I've forgotten to remove the lens cap (I do that sometimes shooting my Cambo WRS1000) and had to wait for the darkslide to process. I live and shoot most of my landscape in the southwest US where the sun shines very bright; I've had no problems in viewing my screen getting the information I need. I've had no problems with the sensor glass, no problems in using my card, no problems with color-cast, no problems with my battery. I guess I could complain about the clear plastic coming off the base plate but then I'd have to remember that this is a working camera thus it's bound to start falling apart... I've no doubt that there are serious concerns and problems out there and feel extremely fortunate I've not encountered any. I also agree that while posting an open letter without waiting for the benefit of a response while might be bad form, it does show the level of frustration the OP has and I wish him well. Don Link to post Share on other sites More sharing options...
Rick Posted June 2, 2010 Share #39 Posted June 2, 2010 Plasticman - No idea what you are talking about. Nobody killed off any debate. It will rage and I'm sure it will rage strongly. It seems you are just expressing your opinion and that is all anyone else has done here as well. I doubt very much if, "others have been cowed by the ritual bullying that we've seen before, and decide not to post about their problems, at all". You obviously feel this way, but I'm not sure by the posts I've read that anyone else is holding back. Actually makes it a bit more fun for me knowing that pretty much everyone here can stand up for themselves and defend their point of view - even if they are wrong. Link to post Share on other sites More sharing options...
cocker Posted June 2, 2010 Share #40 Posted June 2, 2010 +4 Blame others, try nothing, await spoonfeeding, demonstrate the patience of a gnat and endlessly speculate... or ...go out, take control of your own life, make your own choices and decisions and learn and stand by them. Tough choice, it seems... Regards, Bill +5 Link to post Share on other sites More sharing options...
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