James R Posted October 17, 2009 Share #1 Posted October 17, 2009 Advertisement (gone after registration) I just received a 35mm Summicron from Bestcameraseller (9 Day Photography) out of Hong Kong. The lens arrived today and it''s beautiful. However, I noticed on the warranty card requires a stamp and signature of the seller. This space is blank. Does this mean my warranty is no good? If so, I have learned a lesson on purchasing of Leica gear. Link to post Share on other sites More sharing options...
Advertisement Posted October 17, 2009 Posted October 17, 2009 Hi James R, Take a look here Leica Warranty Question. I'm sure you'll find what you were looking for!
Jeff S Posted October 18, 2009 Share #2 Posted October 18, 2009 In the US, warranties are not transferable; applies to original owner. However, I've heard contrary experiences (search this forum for past discussion). So, best bet is to call Leica New Jersey customer service and ask them. Some people, I'm sure, work hard to maneuver around this, but I prefer to deal straight up. Oh, and welcome to Leica ownership...and to the forum. (You will probably get better answers to this if you post under the Customer section of the forum...or the administrator may move it there anyway.) Jeff Link to post Share on other sites More sharing options...
James R Posted October 18, 2009 Author Share #3 Posted October 18, 2009 It is a new lens. So, transferring ownership is not a problem. I will give NJ a call and get the right answers to all my ownership questions. Thanks. Link to post Share on other sites More sharing options...
Ed_K Posted October 18, 2009 Share #4 Posted October 18, 2009 In the past i have seen some practice in HK that warranty (even without the stamp) can be acknowledged by producing the sales receipt; not sure whether this practice still hold true after all these years .... cheers. Link to post Share on other sites More sharing options...
Shootist Posted October 18, 2009 Share #5 Posted October 18, 2009 Leica NJ USA will do nothing for you. They only warranty Leica products that they import and sell through USA/Canadian authorized dealers. What you have is a GREY Leica product, grey meaning it was not imported to the country/region you live in by that countries/regions Leica distributor and to top it off I doubt you have the passport warranty (if Leica is still doing passport warranties). About the only thing you can do if you ever have a warranty problem is ship the lens back to the dealer you bought it from and let them send it to Solms. Link to post Share on other sites More sharing options...
Jeff S Posted October 18, 2009 Share #6 Posted October 18, 2009 Leica NJ USA will do nothing for you. Except answer his questions and provide guidance. You may have correct info, but I've found Leica customer service to be helpful in circumstances even when they can't directly intervene. And, since the OP is in the US, it's an easy call. Jeff Link to post Share on other sites More sharing options...
wattsy Posted October 18, 2009 Share #7 Posted October 18, 2009 Advertisement (gone after registration) Yes, Shootist is right - the lens would be considered a grey import by Leica USA. However, Solms will still honour the standard two year international warranty. You could send it directly to them for repair. In practice, Leica are not always sticklers for the rules. Leica UK once repaired a faulty grey imported M6TTL of mine without any quibbles. I've also had repairs and adjustments made to lenses without having to present a sales receipt or warranty card. They have usually taken my word for it that the item is under warranty. Link to post Share on other sites More sharing options...
James R Posted October 19, 2009 Author Share #8 Posted October 19, 2009 Thanks to all for the help. Link to post Share on other sites More sharing options...
jankap Posted October 19, 2009 Share #9 Posted October 19, 2009 A good company. Jan Link to post Share on other sites More sharing options...
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