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I just got back from traveling for two months in India, all the time thinking that I was insured for all my Leica gear. To my dismay, upon calling my insurance company to verify ( Tom C. Pickard ) I was told that they still didn't process my insurance. So what was the problem? Two weeks prior to leaving I've decided that insuring my gear is the next logical step, after dumping close to 20K on photo gear. After some research, TCP made sense to use for my needs, and I settled for entertainment floater type of insurance they recommended. Unfortunately the agent I was working with at TCP dragged a rather simple process for the whole two weeks all the way to my departure date! The whole thing was a total mess from the beginning, with her not getting back to me when promised, leaving it up to me to keep calling her back to check the status of my application, etc. In the end after numerous issues and my countless phone calls, she assured me over the phone that I'm set with insurance, and all is good. That was one day before my departure. I asked her to send me confirmation by email, and flew out with my gear to India. I never got my confirmation email, but I had no energy to deal with her all the way from India. I assumed that she just once again forgot to email me, and figured I'll ask for that confirmation email when I get back. So now I'm back, called her up to enquire what happened to my confirmation, just to hear her say that she has no idea what I'm talking about. After going back and forth and pointing her to my emails, that she still had on her computer, she finally realized her screw-up. That woman never processed my insurance!!! She also told me that Top Pickard is no longer with the company, when I asked if I could talk to him or to anyone else. I didn't want to continue dealing with her, but she was very hesitant to have me talk to anyone else there. In the end I hung up and now trying to figure out who to use for my photo insurance this time. Anyone got any recommendations in the US?