Snapper UK Posted October 11, 2009 Share #1 Posted October 11, 2009 Advertisement (gone after registration) Picked up my M9 yesterday. I was having problems with the camera storing the date/ time, basically it would keep forgetting the settings when the battery is switched. All the images come out dated 1970. But now it completely freezes when I go to the Date> Settings in the menu. The only way I can get the camera awake again is by taking the battery out and putting it back in. Pretty sure I'm not doing anything wrong. I've had an M8 for 2 and half years and shot 26000 frames on it so I have some idea how this thing should function. Anyone else heard of this or had similar issues? Link to post Share on other sites More sharing options...
Advertisement Posted October 11, 2009 Posted October 11, 2009 Hi Snapper UK, Take a look here M9 locks/ freezes when setting the date. I'm sure you'll find what you were looking for!
Shootist Posted October 11, 2009 Share #2 Posted October 11, 2009 This could be because the internal (non-removable) battery is not fully chagred yet. To fully charge that battery, the internal one, leave the camera off with a freshly charged removable battery in it overnight. If it still does this try reloading the firamware. If after reloading the firmware and letting the camera sit in the off position overnight to charge the internal battery it still has this problem take it back to the dealer and either get a new one or your money back. Link to post Share on other sites More sharing options...
delander † Posted October 11, 2009 Share #3 Posted October 11, 2009 Strange, my M9 came with the correct date already present. Jeff Link to post Share on other sites More sharing options...
Shootist Posted October 11, 2009 Share #4 Posted October 11, 2009 Strange, my M9 came with the correct date already present. Jeff Then someone had it out of the box and set the date on it. I think. I don't think Leica bothers, takes the time, to set the date on each camera produced. Although It's been a year since I've had a new M8 in my hands and I simply don't remember if the correct date was set on any of them. Link to post Share on other sites More sharing options...
stevelap Posted October 11, 2009 Share #5 Posted October 11, 2009 Strange, my M9 came with the correct date already present. Jeff Mine too, IIRC. Although I did play around with it, by way of testing all menu functions, and had no problems. I would second the 'charge the internal battery' suggestion. Link to post Share on other sites More sharing options...
bybrett Posted October 11, 2009 Share #6 Posted October 11, 2009 Picked up my M9 yesterday. I was having problems with the camera storing the date/ time, basically it would keep forgetting the settings when the battery is switched.All the images come out dated 1970. But now it completely freezes when I go to the Date> Settings in the menu. The only way I can get the camera awake again is by taking the battery out and putting it back in. Pretty sure I'm not doing anything wrong. I've had an M8 for 2 and half years and shot 26000 frames on it so I have some idea how this thing should function. Anyone else heard of this or had similar issues? Check you have the final release firmware. If you have v 1.002 and your battery is fully charged, get the camera back to your dealer or Leica UK immediately. Link to post Share on other sites More sharing options...
microview Posted October 11, 2009 Share #7 Posted October 11, 2009 Advertisement (gone after registration) Strange, my M9 came with the correct date already present. Jeff Mine too, but I don't think the guys at Leica store Mayfair had fiddled with it, other than to get the passport card out of the box ready to stamp, upon collection. Link to post Share on other sites More sharing options...
Snapper UK Posted October 11, 2009 Author Share #8 Posted October 11, 2009 Thanks for the replies. I am trying to charge the internal battery overnight and will report back on whether this is successful. I have downloaded the firmware and re-installed it but no change. I get the feeling it is something to do with the internal battery not having/ holding charge. Link to post Share on other sites More sharing options...
Shootist Posted October 11, 2009 Share #9 Posted October 11, 2009 I get the feeling it is something to do with the internal battery not having/ holding charge. I think you may be correct. In that case you need to RETURN the camera to the DEALER and get either a NEW camera or your MONEY back, in full. Do not let the dealer send the camera in for repair. You bought a new camera not one that needs to go away for 3-4-5-6-7-8 weeks while someone else has your money. Good luck. Link to post Share on other sites More sharing options...
gravastar Posted October 12, 2009 Share #10 Posted October 12, 2009 You might try storing one or two different user profiles and seeing if you can set and recall them without the camera locking up or losing the profiles when you change the battery. I'm not sure if the profiles are stored in RAM or EEPROM. If it's RAM then you're likely to have the same problem as the clock. If the problems don't go away with a freshly charged battery in the camera overnight the best course of action as Shootist says is to return the camera for a replacement or refund. Don't have a brand new camera sent back for repair. Bob. Link to post Share on other sites More sharing options...
Snapper UK Posted October 12, 2009 Author Share #11 Posted October 12, 2009 So, I took my camera back to my dealer and someone from Leica called me. It seems that there is probably a problem with the capacitor that trickles power to store the date/ time and user profiles. I am now without a M9, but have been promised a demo one from Leica to tide me over if they don't get me a new one in the next few days. Link to post Share on other sites More sharing options...
Shootist Posted October 12, 2009 Share #12 Posted October 12, 2009 So, I took my camera back to my dealer and someone from Leica called me. It seems that there is probably a problem with the capacitor that trickles power to store the date/ time and user profiles. I am now without a M9, but have been promised a demo one from Leica to tide me over if they don't get me a new one in the next few days. Hope you get a new and properly working one right away. Oh & some much for QC. Link to post Share on other sites More sharing options...
arthury Posted October 13, 2009 Share #13 Posted October 13, 2009 [...] Do not let the dealer send the camera in for repair. You bought a new camera not one that needs to go away for 3-4-5-6-7-8 weeks while someone else has your money. Good luck. That's simply not going to happen at this time. There are no M9's to circulate around even if the dealer wants to replace it with another. This is part of the game of being an early adopter with an inventory as thin as this. Link to post Share on other sites More sharing options...
Shootist Posted October 13, 2009 Share #14 Posted October 13, 2009 That's simply not going to happen at this time. There are no M9's to circulate around even if the dealer wants to replace it with another. This is part of the game of being an early adopter with an inventory as thin as this. Oh Really. Well there was one user that had a line in the image and he returned to the dealer and that dealer exchanged the camera for a new one. Here's the thread http://www.l-camera-forum.com/leica-forum/leica-m9-forum/102092-new-m9-column-defect-2.html If you read that thread one poster, a person that had a M9 for beta testing for a few months, stated that this was good service from the dealer and that dealer holds back cameras from sale to cover just this type of problem. I posted it was a sad commentary on Leica QC for a dealer to hold back cameras from a sale, when there are so few cameras available to begin with, just to cover such defects. I think the dealer would rather sell all the cameras he get into his shop instead of holding back cameras to cover defects that the factory/manufacturer should of pick up on in the first place. Link to post Share on other sites More sharing options...
jonoslack Posted October 13, 2009 Share #15 Posted October 13, 2009 Hi There If you read that thread one poster, a person that had a M9 for beta testing for a few months, stated that this was good service from the dealer and that dealer holds back cameras from sale to cover just this type of problem. Actually, I said that 'perhaps' they held one back - I really have no knowledge of this. I posted it was a sad commentary on Leica QC for a dealer to hold back cameras from a sale, when there are so few cameras available to begin with, just to cover such defects. I think the dealer would rather sell all the cameras he get into his shop instead of holding back cameras to cover defects that the factory/manufacturer should of pick up on in the first place. All I know is that the user on this thread got a replacement camera within 24 hours, and I still think personally that's good service (wherever that camera came from). Whether there should be faulty cameras is another matter (I guess it all depends on what percentage it is). We've agreed to differ on the 'quality of service' issue, but I don't want to be represented as stating as fact something I conjectured on. Link to post Share on other sites More sharing options...
Snapper UK Posted October 14, 2009 Author Share #16 Posted October 14, 2009 There is absolutely no way that I will accept a repair on this camera. I am going to be getting a new one or will insist on my money back. In fairness, my dealer, who I have used for years, has never even proposed a repair and is expecting Leica to send a replacement. It may be this week. Link to post Share on other sites More sharing options...
Snapper UK Posted October 14, 2009 Author Share #17 Posted October 14, 2009 I have been told that my new camera has shipped today from Germany by Fed Ex and will be with my dealer tomorrow. I should have it tomorrow afternoon. Link to post Share on other sites More sharing options...
Snapper UK Posted October 15, 2009 Author Share #18 Posted October 15, 2009 Picked up my brand new replacement M9 this afternoon. I can't fault Leica's service and response. I returned the camera to the dealer on Monday and despite there being no stock in the country, or even a sensible estimate of when there might be, I got a replacement in 3 days sent to my dealer straight from Germany. I haven't had a chance to do a proper test, but this one definitely does not have the same fault as the last one. Link to post Share on other sites More sharing options...
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