jonathan_r Posted September 24, 2009 Share #21 Posted September 24, 2009 Advertisement (gone after registration) UPDATE: I finally found time to consult Apple technical support by phone myself. Extremely helpful. Sent the guy an example 8-bit tif greyscale file, and he confirmed that he could not use the retouch tool on it. Converting to png did not help. Said he would 'escalate' the case as it was 'clearly a bug that needs fixing'. He too was of the view that Aperture must surely support greyscale. My other problem (Adjustment tools greyed out, frozen pending image loading) affects only certain images. Again, I'm send him an example, and hope to hear further on that too. I will report back on developments. If anyone else has found solutions independently, I'm sure we'd all be grateful to hear. Link to post Share on other sites More sharing options...
Advertisement Posted September 24, 2009 Posted September 24, 2009 Hi jonathan_r, Take a look here Aperture problem under Snow Leopard. Anyone else?. I'm sure you'll find what you were looking for!
miami91 Posted September 24, 2009 Author Share #22 Posted September 24, 2009 Jonathan, Thank you!!! I've had a thread open on the Apple support website for a few weeks (you may be the Jonathan R who's posted there as well ), but needless to say one can't be sure Apple employees ever read the discussion forum. I hadn't called the issue in because both my Mac Pro and Aperture are out of the one-year warranty period, and thus I assumed there would be a charge for tech support. If you paid for the call, additional thanks. Let's hope they get this taken care of soon... Kind regards, Jeff. Link to post Share on other sites More sharing options...
jonathan_r Posted September 28, 2009 Share #23 Posted September 28, 2009 For those who have encountered greyed-out adjustment tools causing un-editable image versions: Can you please check whether the Master image is still editable (using adjustment tools, apart from the non-functioning retouching tool)? If so, can you distinguish whether those versions which cannot be edited are those with retouching edits? Or has anyone got newly imported greyscale images that can't be edited at all? In my case, Master images and un-retouched versions are still editable. Newly imported images can be adjusted but not re-touched. So I suspect that the problem with images that hang pending 'Loading image...', is linked to the non-functioning retouching tool. This would explain why adjustments lifted and stamped from non-editable versions make previously editable versions hang. Make sense? Link to post Share on other sites More sharing options...
Johnsrudets Posted February 13, 2010 Share #24 Posted February 13, 2010 Far too much work for me to worry about. I too have the 'greyed out' adjustment panel on some images and loss of retouching ability. I need to de-speckle my scanned monochome negatives. Aperture 2 works just fine on Leopard so there I will stay unless there is a compelling reason to switch. By 'compelling', I mean real benefits, not just loss of utility like some software authors try (Upgrade because your current version is now useless) If Apple tries to coerce their customers to upgrade to SL my mac will become a Window box. Perhaps Aperture 3 has these problems solved. I'll wait and see, but for now I'm happy with what I have. (I can use it for the purpose that I bought it for) Tim Link to post Share on other sites More sharing options...
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