fursan Posted February 13, 2009 Share #1 Posted February 13, 2009 Advertisement (gone after registration) It is very rare to find service nowadays that is courteous and honest. I have been very impressed with my dealing two days ago with Gerry at Kindermann Canada in Markham, Ontario. Gerry was extremely helpful, professional and honest with me when I sent in my summilux- M 35 asph for alignment/repair. I was not charged for the time he took to look at the lens and the lubrication was free. That the lens has to be sent to Solms is because of Leica and their QC. I recommend that folks give their patronage to companies and people that go out of their was to provide professional and honest service to their customers. Thank you Gerry. Link to post Share on other sites More sharing options...
Advertisement Posted February 13, 2009 Posted February 13, 2009 Hi fursan, Take a look here Kindermann Canada...Exemplary service. I'm sure you'll find what you were looking for!
ErikFive Posted February 13, 2009 Share #2 Posted February 13, 2009 He is more than great. Highly recommended. Link to post Share on other sites More sharing options...
george + Posted February 13, 2009 Share #3 Posted February 13, 2009 He is what Leica stood for in the past. A great guy. Link to post Share on other sites More sharing options...
robsteve Posted February 14, 2009 Share #4 Posted February 14, 2009 Gerry adjusted my Noctilux focus cam and said since he can't guarantee it will work on my M8, would not charge. It works perfectly now. Kindermann has also turned around a few of M and R cameras ,for such things as a CLA ,in a week or less. In one instance, the metering cells on my R9 went and they fixed it in a day so I could take my DMR with me on a vacation. I shipped it there by overnight courier, they fixed it that next day and I had it back the day after. Three days in total including shipping. A couple years ago, when I was in Toronto to shoot a football game, Kindermann did the ROM conversion to my 400mm F2.8 and 180mm f2 in a day. I was able to drop the lenses off when I arrived in Toronto, and pick them up the next day prior to going down to the stadium to shoot the game. Gerry was away on vacation at the time, I got to meet the other great staff at Kindermann. I don't think there is any better camera service in the country. In regards to Fursan's problem, I have been told by Gerry Smith that any lenses that are APO or ASPH need to go to Solms for anything other than simple work. They can only be set up properly on the machines on the production line. This also applies if you send such a lens into NJ. Regards, Robert Link to post Share on other sites More sharing options...
Shac Posted February 14, 2009 Share #5 Posted February 14, 2009 Gerry has CLA'd 2 of my M's. I have always found him to be a pleasure to deal with and he does a really excellent job. Highly recommended in my book. Link to post Share on other sites More sharing options...
garyp Posted February 17, 2009 Share #6 Posted February 17, 2009 I'll go a little farther than Robert....I don't there's any better camera service 'anywhere' better than Kindermann. Mr. Smith, Gary Perry, and all have been outstanding. Link to post Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.