mhasman Posted July 30 Share #1 Posted July 30 Advertisement (gone after registration) My M11M just died. Purchased on March. I used it a week ago, got photos over the weekend, transferred files to computer on Wednesday and Thursday. Camera worked well. I charged it, packed for the week trip to Wisconsin. Landed here on Sunday noon, got camera to make photos of the lake, and found it was not turning on. Spent few hours trying to put it back to life, no luck. Nothing on the screen and viewfinder, no light when turning on-off, no light when connected to USB-C charger (charger and cable were confirmed working). Tried press-hold Fnc and thumbwheel for 30 sec trick. Battery and SD card were out of body overnight, still nothing. Contacted to Leica, so, shipping to service on Monday when get back home from vacation. 4 to 6 weeks with no camera, and there is no loaner. All vacation photos are going to be taken on iPhone. No issue here for a years. 1 Link to post Share on other sites More sharing options...
Advertisement Posted July 30 Posted July 30 Hi mhasman, Take a look here M11M bricked. I'm sure you'll find what you were looking for!
Olaf_ZG Posted July 30 Share #2 Posted July 30 Ouch… that’s not nice…. 1 Link to post Share on other sites More sharing options...
FrozenInTime Posted July 31 Share #3 Posted July 31 @mhasman Don't ship it back via UPS Store ! 1 Link to post Share on other sites More sharing options...
mhasman Posted August 1 Author Share #4 Posted August 1 (edited) I want to ship with USPS Priority. Anyway, what is an issue with UPS? Edited August 1 by mhasman Link to post Share on other sites More sharing options...
misteracng Posted August 1 Share #5 Posted August 1 UPS has some issues like fedex or USPS. I think the main issue in this video which might not be well known is that UPS stores are not owned by UPS themselves, they are all private companies that can use the logo. Anything can happen at the store when you drop off. UPS themselves are not going to show acceptance of the package until the driver comes by and physically scans to package into there custody. So if someone were to take that package out of the store after you drop off, UPS is not going to take care of it. The store can scan it and give you a receipt for tracking but it may still be an issue between you and the store. Also I found out recently that if you buy insurance through UPS, like when purchasing the shipping label through UPS website, you must give the package directly to a driver or at a UPS hub, then they have to sign a paper that you print out or else the insurance is not valid. Simply dropping off at a UPS store is not sufficient. If you purchase insurance through the UPS store when you ship then they will handle it, but this is much more expensive. Apparently fedex stores work differently because all the ones I went to are owned by fedex themselves. Once you drop off there and scan it, it shows as accepted my fedex right away. Same for the post office as those are not obviously franchises. 1 Link to post Share on other sites More sharing options...
mhasman Posted August 1 Author Share #6 Posted August 1 @misteracng @FrozenInTime Thank you very much! Link to post Share on other sites More sharing options...
ramarren Posted August 1 Share #7 Posted August 1 (edited) Advertisement (gone after registration) Sorry to hear about the bricked M11M. Always a PITA. There's a UPS Store about a mile from me, and the local UPS dispatch hub is 6 miles away. When I'm shipping anything expensive, I go to the UPS dispatch hub; for mostly inconsequential stuff, I use the UPS Store. Or I use the US Postal Service or the FedEx shipping point, both of which are within the same distance from me as the UPS Store. I've just found them to be more consistent and reliable, particularly US Postal Service. G Edited August 1 by ramarren 1 Link to post Share on other sites More sharing options...
misteracng Posted August 1 Share #8 Posted August 1 I always heard that US Postal Service was not good, but they are very close to my house. I have had good experience with them and there insurance rates are very reasonable, but only up to 5k. Only one time a package did not arrive, it was stuck at a post office near destination. I sent a message online to report and I got a response back in a day. It went back a forth a few times and they investigated, and then I got a call from the local post office which explained to zip code was apparently wrong which they fixed and then it finally delivered. I was pleasantly surprised at the service considering it was the government. They really took care of it. 1 Link to post Share on other sites More sharing options...
ramarren Posted August 7 Share #9 Posted August 7 I've sent and received hundreds of packages over the years, both for business and for personal purposes, using USPS, UPS, FedEx, and DHL. By and large, USPS has had the most consistent service with the fewest problems, both inbound and outbound. ALL of them have had an occasional service problem. There have just been fewer and more easily resolved issues with USPS. G 1 Link to post Share on other sites More sharing options...
mhasman Posted August 12 Author Share #10 Posted August 12 Update. Package been successfully delivered to Leica Service on Thursday. Today, it got assigned repair number. 4-6 weeks countdown begins. Link to post Share on other sites More sharing options...
mhasman Posted August 17 Author Share #11 Posted August 17 (edited) Update. Camera beer inspected, tested by Leica Service on 3rd day after delivery, and they didn't find any issue. After exchanging by few emails with additional questions/answers, we decided the issue was related to a dead battery. Unfortunately, having only barely came with camera, I was not able to test with another one. Guess Leica is going to ship the body back to me with new battery. Edited August 17 by mhasman Link to post Share on other sites More sharing options...
ramarren Posted August 18 Share #12 Posted August 18 Heh. I just went through a similar round of silliness with my mobile electrocardiogram device ... Despite the battery level indicator and firmware report saying that the battery was at nearly 50% capacity, it simply stopped working and was inert. After several messages to the vendor, reinstalling the software, etc etc, all to no avail, I hunted up the teensy-tiny phillips head screwdriver required and changed the battery. It immediately worked perfectly again. I checked the old battery on my battery tester/exerciser ... full voltage output, estimated 49% capacity remaining. What da heck? Not the first time: I don't really understand stuff like this, but it simply means that the next time some device fails, the first thing I do is just change the battery. Camera, phone, any oddball device ... just change the battery for a new, different one. Which means, of course, always have at least two presumed-good, charged batteries for any device available. G 1 Link to post Share on other sites More sharing options...
mhasman Posted August 18 Author Share #13 Posted August 18 @ramarren Agree. In current situation it is a little costly for me to spend 240 for additional battery and 200 on external charger only for troubleshooting, as I really don't need those extras. With all my previews digital photo equipment (Canon), I always had 2nd battery and never ever used it. Link to post Share on other sites More sharing options...
ramarren Posted August 18 Share #14 Posted August 18 It's pricey, for sure, but I don't consider a second battery an extra, although I only very rarely actually need to swap batteries in my usual shooting round. And none of my Leica cameras does in-body charging, so I have to have at least one external charger. We all have to figure the appropriate level of cost and risk that suits our use and needs. For me, it's 2 batteries per body and at least one extra charger. G 2 Link to post Share on other sites More sharing options...
hepcat Posted August 18 Share #15 Posted August 18 19 minutes ago, ramarren said: It's pricey, for sure, but I don't consider a second battery an extra, although I only very rarely actually need to swap batteries in my usual shooting round. And none of my Leica cameras does in-body charging, so I have to have at least one external charger. We all have to figure the appropriate level of cost and risk that suits our use and needs. For me, it's 2 batteries per body and at least one extra charger. G I have two chargers and at least three batteries for every camera I own. I had seven or eight batteries for my Phase One cameras, but it took two batteries just to make them operate, one for the body and one for the back. 1 Link to post Share on other sites More sharing options...
mhasman Posted September 2 Author Share #16 Posted September 2 Camera been delivered today from Leica's service with replacement battery. Free service, free shipment back to me. My pressure... Welcome, dear visitor! As registered member you'd see an image here… Simply register for free here – We are always happy to welcome new members! Link to post Share on other sites Simply register for free here – We are always happy to welcome new members! ' data-webShareUrl='https://www.l-camera-forum.com/topic/423388-m11m-bricked/?do=findComment&comment=5857821'>More sharing options...
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