Cannot connect M11 to Fotos

[Runny]

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Hello,

I have a new M11 (Gloss Black Paint) and cannot connect it to my Fotos App. I have already connected my M11-D, M10-R, M10 MONOCHROM and M10-D to the app without a hitch. The app simply gets stuck at the "Discovering" screen and times out when I try and add it. I have:

• Deleted the M11 from iPhone Bluetooth list
• Deleted the App and reloaded - then spent ages reconnecting all my cameras.
• Reset the camera - in every possible way
• Checked it's on the latest firmware and the iPhone is up to date as well.
• Tried with the cable connected and not conencted
• Tried on an iPad - that also failed.

None have worked. Any ideas for my next connection adventure. I live in Tokyo and my Japanese isn't good enough to have a technical discussion with the service staff here, so this is my next try.

Thanks 

David

[stephan54]

You described the problem clearly.

So I would copy the text, put it in Deeple.com and translate it into Japanese.

Print it or show the text on your phone and I am sure the Japanese store understands the problem and can help you.