Stolen M9 Monochrom SN 4349116

[karrox1]

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Hi,

My beloved Leica M9 Monochrom camera serial number 4349116 was unfortunately stolen this week in Indianapolis, IN, USA. It was coming back from Leica US customer care (dead pixel), and UPS left the package on my front porch without any signature, contrary to what was required, and I was unfortunately away this day. My neighbour went to check the package but it was unfortunately already gone by that time. Nothing was caught on video, so someone might have stolen it from the side, without being captured by the door cam… contrary to the lazy UPS guy !

if somebody happens to look for information about this camera serial number… this is mine and he/she can contact me 🙂

 

I will be dealing with Leica USA to see how we could trigger the package insurance… I hope we will make it work !

 

Thomas

 

 

 

 

[Ken Abrahams]

Sorry to hear of your loss. Couriers just have one job however they seem to get it wrong quite often in my experience. I am not saying their job is easy but several have not been able to use my buildings intercom. It's easy to read instructions on the delivery info but they never do. They seem to have "their own way" way of doing things which ultimately has great impact on lives. As in your case Karrox. I am hoping you will get the camera back soon or a replacement. If you can't find one for sale, I have a good condition M Monochrom I intend to offer for sale - just never get around to listing it.

 

All the best

Ken  

[karrox1]

Hello,

Just to give an update on this,

After 4 months of back and forth discussions with the customer care, trying to resolve the situation - I honestly thought I should consider my camera fully lost, and buy another one.

In the end, Leica did an amazing surprise to me - they sent me a brand new m11 monochrom as a replacement for my lost m9 monochrom. I am a loyal customer and have other bodies, but did not expect that for sure. It is good to know that in case of problems, the company could be able to do that, I am not sure many other companies would. We often talk about the hefty price of all Leica things, but this also comes with good customer care practices...

I already thanked the US customer care directly, but this unexpected problem solving definitely deserves some publicity : so a big big thanks and kudos to the Leica customer care.

Thomas

 

[sometimesmaybe]

3 hours ago, karrox1 said:

n the end, Leica did an amazing surprise to me - they sent me a brand new m11 monochrom as a replacement for my lost m9 monochrom. I am a loyal customer and have other bodies, but did not expect that for sure. It is good to know that in case of problems, the company could be able to do that, I am not sure many other companies would. We often talk about the hefty price of all Leica things, but this also comes with good customer care practices...

this sounds amazing! good on leica, i suspect leica has its own marine transport insurance policy - just to cover this type of event, or claimed on UPS' insurance. either way, a great outcome!

[leicabug]

What a happy ending.  👍