Where to buy a new leica

[jplotkin]

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3 hours ago, SirBlunder said:

I spoke to them on the phone before, but the process is actually kind of funny. Filled out the form very carefully and just shipped it to them with that form in the package. Once it got there, I heard from them with a sort of virtual ticket and a contact (who was VERY helpful throughout the process, including getting me set up with a loaner). 

Seemed like a relatively simple repair to me (the misc. dial was busted and, from when I got the camera, one of the strap lugs was a bit loose, which doesn't appear to be that uncommon). Rep told me that usually they can do a fix like that out of NJ but that, for whatever reason, mine had to go to Germany. 

They had the camera for ~3 months. So it's by no means a quick process. Again, they did set me up with a loaner, so I was only without a camera for a couple weeks through the whole process.

Thanks very much info -- and full (non-googleable) story.

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The Leica Q3 is available for pre-order at B&H Photo Video and Adorama

[SirBlunder]

12 hours ago, jplotkin said:

Thanks very much info -- and full (non-googleable) story.

Happy to help -- let me know if you have any other questions about the process. 

I should also point out that the loose strap lug was covered by warranty whereas the damage to the button/dial was (reasonably) not. Fix was about $600 USD and seems to have included not only a new button/dial but also a whole new top piece.