ejkd Posted January 7, 2023 Share #1 Posted January 7, 2023 Advertisement (gone after registration) Hello, does anyone here tried to send their digital Leica M camera & lense to Leica Germany for check up and repair ? Any feedback is helpful, thank you Quote Link to post Share on other sites More sharing options...
Advertisement Posted January 7, 2023 Posted January 7, 2023 Hi ejkd, Take a look here Sending camera for repair to Leica Germany. I'm sure you'll find what you were looking for!
Steve Ricoh Posted January 7, 2023 Share #2 Posted January 7, 2023 Yes, be prepared for a longish turnaround. When the shutter of my new, two month old M240 malfunctioned - the dreaded black frame - it was returned to Leica for repair by the supplying dealer. 9W later it was returned to me; 4W later the shutter failed again. 1 Quote Link to post Share on other sites More sharing options...
ejkd Posted January 7, 2023 Author Share #3 Posted January 7, 2023 7 hours ago, Steve Ricoh said: Yes, be prepared for a longish turnaround. When the shutter of my new, two month old M240 malfunctioned - the dreaded black frame - it was returned to Leica for repair by the supplying dealer. 9W later it was returned to me; 4W later the shutter failed again. Thanks Steve for sharing your experience. Wow, that is more than 3 months without your Leica and it still failed. So what then, did you returned it again to the dealer? It has repair warranty right? Quote Link to post Share on other sites More sharing options...
Steve Ricoh Posted January 7, 2023 Share #4 Posted January 7, 2023 1 hour ago, ejkd said: Thanks Steve for sharing your experience. Wow, that is more than 3 months without your Leica and it still failed. So what then, did you returned it again to the dealer? It has repair warranty right? Living in the U.K. with protection of the sales of goods act, I more or less demanded a replacement camera, leaving the dealer with the defective unit. The shutter of the M240 has a rather sluggish sound to it (difficult to describe unless owning the model), and even today I’m relieved if the exposure completes. As it’s now 7 years old, I don’t want to push my luck any further, so a trade-in may occur shortly. 1 Quote Link to post Share on other sites More sharing options...
ejkd Posted January 7, 2023 Author Share #5 Posted January 7, 2023 8 minutes ago, Steve Ricoh said: Living in the U.K. with protection of the sales of goods act, I more or less demanded a replacement camera, leaving the dealer with the defective unit. The shutter of the M240 has a rather sluggish sound to it (difficult to describe unless owning the model), and even today I’m relieved if the exposure completes. As it’s now 7 years old, I don’t want to push my luck any further, so a trade-in may occur shortly. Its nice that UK have such law and you were able to get new one. Sorry to hear that you had such an experience. Seven year old is a good time to trade-in. The M10 price just further drop, it'a good upgrade. Thank you again Steve for sharing. 1 Quote Link to post Share on other sites More sharing options...
ajmarton1 Posted January 8, 2023 Share #6 Posted January 8, 2023 Yup. Long turn around time and if they find some damage they may say it is not covered under warranty and ask you to pay for the repairs. That's what happened to me. But at least the repair was good. Andrew 1 Quote Link to post Share on other sites More sharing options...
ejkd Posted January 9, 2023 Author Share #7 Posted January 9, 2023 Advertisement (gone after registration) On 1/8/2023 at 9:08 AM, ajmarton1 said: Yup. Long turn around time and if they find some damage they may say it is not covered under warranty and ask you to pay for the repairs. That's what happened to me. But at least the repair was good. Andrew Greetings neighbor, I am here in Chicago. Thank you for your reply. Happy to know your repair was good. Did you send it to Leica dealer for repair? If yes, did your dealer sent it to Leica New Jersey or to Leica Germany? Quote Link to post Share on other sites More sharing options...
rpsawin Posted January 10, 2023 Share #8 Posted January 10, 2023 I sent my M262 off to Germany via New Jersey at the end of October. I just today received notice I should see it by this Friday at the latest...no complaints here. Quote Link to post Share on other sites More sharing options...
ejkd Posted January 10, 2023 Author Share #9 Posted January 10, 2023 3 hours ago, rpsawin said: I sent my M262 off to Germany via New Jersey at the end of October. I just today received notice I should see it by this Friday at the latest...no complaints here. Hi Bob, thanks for sharing. You are much closer neighbor, greetings from Illinois. That is quick, almost only 2 months turnaround 🙂 May I ask if you sent your M262 to Leica NJ and they decided to send it to Germany or Leica Germany had asked you to send your M262 to Leica NJ first?? Also, just curious - any problem with your M262 or just for regular check up only? Thank you again. Quote Link to post Share on other sites More sharing options...
rpsawin Posted January 12, 2023 Share #10 Posted January 12, 2023 Ejkd, I sent the camera to NJ and they sent it to Germany. I sent it in for CLA and a mirror adjustment. I tried to do a cla and smeared the mirror surface and possibly bumped he mirror as well. A cursory look at it and it seems fine. Quote Link to post Share on other sites More sharing options...
ejkd Posted January 13, 2023 Author Share #11 Posted January 13, 2023 5 hours ago, rpsawin said: Ejkd, I sent the camera to NJ and they sent it to Germany. I sent it in for CLA and a mirror adjustment. I tried to do a cla and smeared the mirror surface and possibly bumped he mirror as well. A cursory look at it and it seems fine. Thanks Bob for your reply. I might sent mine for CLA. Do you advise if I contact first Leica NJ or contact Leica Germany directly?? Thank you again Bob..... Ellis 🙂 Quote Link to post Share on other sites More sharing options...
rpsawin Posted January 13, 2023 Share #12 Posted January 13, 2023 17 hours ago, ejkd said: Thanks Bob for your reply. I might sent mine for CLA. Do you advise if I contact first Leica NJ or contact Leica Germany directly?? Thank you again Bob..... Ellis 🙂 Contact NJ and they will help with the process. Take care. 1 Quote Link to post Share on other sites More sharing options...
ejkd Posted January 13, 2023 Author Share #13 Posted January 13, 2023 34 minutes ago, rpsawin said: Contact NJ and they will help with the process. Take care. Thanks Bob 🙏 📷 1 Quote Link to post Share on other sites More sharing options...
Patarei Posted January 14, 2023 Share #14 Posted January 14, 2023 A couple of weeks ago i had to send my M10 one more time to Wetlzar. Had problems before with my second hand M10. They changed some printed circuit the first time. I think i had to wait three month to get my camera back. Now the same fault appears again, so i shipped the camera back to Wetzlar through my Leicadealer. Last spring i booked an appointment at Leica in Wetzlar for a cla of my Leica M246. They did that while i was in the city, and i was very happy about everything they did. 2 Quote Link to post Share on other sites More sharing options...
rpsawin Posted January 14, 2023 Share #15 Posted January 14, 2023 Patarei...I would love a trip to Wetzlar and to schedule any camera maintenance at the same time. However I live in the USA (as does ejkd) and it's just not an option. It seems regardless of where you are using a Leica Network available to you is a good route to take. Plus there is some accountability when they are involved. 1 Quote Link to post Share on other sites More sharing options...
ejkd Posted January 15, 2023 Author Share #16 Posted January 15, 2023 10 hours ago, Patarei said: A couple of weeks ago i had to send my M10 one more time to Wetlzar. Had problems before with my second hand M10. They changed some printed circuit the first time. I think i had to wait three month to get my camera back. Now the same fault appears again, so i shipped the camera back to Wetzlar through my Leicadealer. Last spring i booked an appointment at Leica in Wetzlar for a cla of my Leica M246. They did that while i was in the city, and i was very happy about everything they did. Hello, thanks for sharing. Did Leica Wetzlar did extra special without additional charges?? A friend's buddy got a new top plate for Leica M camera free of charge when he visited Wetzlar for CLA. Quote Link to post Share on other sites More sharing options...
Patarei Posted January 18, 2023 Share #17 Posted January 18, 2023 On 1/15/2023 at 2:09 AM, ejkd said: Hello, thanks for sharing. Did Leica Wetzlar did extra special without additional charges?? A friend's buddy got a new top plate for Leica M camera free of charge when he visited Wetzlar for CLA. Hello, no problem. No they did not, but the CLA was free of cost, even that i bought the M246 second hand. I did not expect that, so i was very happy. 1 Quote Link to post Share on other sites More sharing options...
Patarei Posted January 18, 2023 Share #18 Posted January 18, 2023 I got an email from Wetzlar with the servicereport for my M10 i had to send in again. They couldnt reproduce the error, but they could see error indications in the error report. They will repair the VSOK printed circuit. Everything would had costed around 800 dollars in total, but its free of charge because i had to send the camera to Wetzlar a year ago for the same problem. 1 Quote Link to post Share on other sites More sharing options...
ejkd Posted January 18, 2023 Author Share #19 Posted January 18, 2023 19 hours ago, Patarei said: Hello, no problem. No they did not, but the CLA was free of cost, even that i bought the M246 second hand. I did not expect that, so i was very happy. That's amazing "free of charge". Maybe its a complimentary free of charge since you travel all the way to Wetzlar for CLA. How many days does the CLA work before you got it back in person ??? Thanks. Quote Link to post Share on other sites More sharing options...
ejkd Posted January 18, 2023 Author Share #20 Posted January 18, 2023 19 hours ago, Patarei said: I got an email from Wetzlar with the servicereport for my M10 i had to send in again. They couldnt reproduce the error, but they could see error indications in the error report. They will repair the VSOK printed circuit. Everything would had costed around 800 dollars in total, but its free of charge because i had to send the camera to Wetzlar a year ago for the same problem. Hello again, thanks for sharing about your M10 issue. So you send the M10 directly to Wetzlar and not anymore using your Leica Dealer as go in between?? By way, where is your location?? Quote Link to post Share on other sites More sharing options...
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