eleven24 Posted June 1, 2022 Share #1 Posted June 1, 2022 Advertisement (gone after registration) Anyone else have issues with registering your M11 on the Leica site? Box, camera stamp on hotshoe and the certification card inside all have the same SN, but when I enter it in to register my camera I get the error: The serial number you entered does not match your selected product. Please check your entry and try again. First had the horrifying thought that it was perhaps a gray market, but the product number is 202-00 which is the black paint M11. Curious if anyone else had this problem, and what they did to resolve it. I also have the same issue with a 21mm Leica lens, but didn't get the same wave run through me on that one. Link to post Share on other sites More sharing options...
Advertisement Posted June 1, 2022 Posted June 1, 2022 Hi eleven24, Take a look here Registering M11 on Leica site gives S/N error. I'm sure you'll find what you were looking for!
Hey You Posted June 1, 2022 Share #2 Posted June 1, 2022 I had the same problem, and received this reply from Leica, "Regrettably, we have some issues with registering our Leica products at the moment. For unexplainable reasons, relevant product data has not been transferred to our server. Please apologize for the inconvenience." Link to post Share on other sites More sharing options...
fsprow Posted June 1, 2022 Share #3 Posted June 1, 2022 I had this problem and tried yesterday and it worked. Link to post Share on other sites More sharing options...
eleven24 Posted June 1, 2022 Author Share #4 Posted June 1, 2022 31 minutes ago, Hey You said: I had the same problem, and received this reply from Leica, "Regrettably, we have some issues with registering our Leica products at the moment. For unexplainable reasons, relevant product data has not been transferred to our server. Please apologize for the inconvenience." Comforting, at least. My immediate thought was I bought a gray market camera Link to post Share on other sites More sharing options...
eawholloway Posted June 1, 2022 Share #5 Posted June 1, 2022 I had the same problem. The Leica website states that the serial number should start with a zero but this is incorrect. When I ignored this instruction my registration worked. Link to post Share on other sites More sharing options...
frame-it Posted June 1, 2022 Share #6 Posted June 1, 2022 5 hours ago, eleven24 said: Comforting, at least. My immediate thought was I bought a gray market camera even if it was, how would that affect the serial number ? if it was already registered the message would say that its registered already Link to post Share on other sites More sharing options...
Adam Bonn Posted June 2, 2022 Share #7 Posted June 2, 2022 Advertisement (gone after registration) As someone who only buys ‘pre-owned’ Leica gear, I get the this product is already registered message about as frequently as I buy stuff. Reach out to Leica using the link on the registration page and they’ll fix it. The only way the serial number would be wrong is if it was a counterfeit Leica not a gray market one AFAIK all the cameras are made in Portugal/Germany. Link to post Share on other sites More sharing options...
Eugene Young Posted June 2, 2022 Share #8 Posted June 2, 2022 I have same problem. I tried multiful times to register my m11and failed but brandnew lens no problem. So asked my agency what’s the problem. They said I have to change A register method such as computer instead of I-phone . In my case I successfully registered my m11 through I-pad. Link to post Share on other sites More sharing options...
Photoworks Posted June 2, 2022 Share #9 Posted June 2, 2022 1 hour ago, Eugene Young said: So asked my agency what’s the problem CIA, NSA,FBI, MI5, LUG? I find the Leica website doesn't work in safari and works fine in chrome. Link to post Share on other sites More sharing options...
Rob L Posted June 2, 2022 Share #10 Posted June 2, 2022 There are a few options under M11, 3 for each color, EU/US/CAN, JAP & ROW (rest of world?). Make sure you selected the correct one Link to post Share on other sites More sharing options...
Abey238 Posted June 4, 2022 Share #11 Posted June 4, 2022 I still have the same problem as of today. I sent email to Lieca software support in Germany twice and still awaiting their response. Lieca Camera USA support told me that i have to email Lieca software support in Germany to get response and resolution. Still hopeful. It’s been about 20 days since I purchase the Lieca M11 Link to post Share on other sites More sharing options...
ravinj Posted June 4, 2022 Share #12 Posted June 4, 2022 On 6/1/2022 at 1:29 PM, Hey You said: I had the same problem, and received this reply from Leica, "Regrettably, we have some issues with registering our Leica products at the moment. For unexplainable reasons, relevant product data has not been transferred to our server. Please apologize for the inconvenience." Leica wants users to apologize? 🤔 Link to post Share on other sites More sharing options...
Hey You Posted June 4, 2022 Share #13 Posted June 4, 2022 I got the same reply from Leica, and filed it under "Lost in translation." Link to post Share on other sites More sharing options...
Tony702 Posted June 4, 2022 Share #14 Posted June 4, 2022 You can also e-mail software-support@leica-camera.com for assistance with this. Link to post Share on other sites More sharing options...
KenTanaka Posted June 8, 2022 Share #15 Posted June 8, 2022 Having the same problem registering an M11 serial number today. C'mon Leica! What the hell. It's a $9,000 cameras, for cripes sake! Link to post Share on other sites More sharing options...
KenTanaka Posted June 10, 2022 Share #16 Posted June 10, 2022 (edited) My dealer inquired directly with Leica on this matter. Leica’s response was that this is “normal”. The M11 is produced in batches and the serial numbers are manually uploaded into the registration database (apparently more a marketing facility than a manufacturing facility). So if at first you don’t succeed try again in a few weeks. You can also email registration to Leica somehow, perhaps through a dealer. (Not confident of this at all.) Primitive. But that’s the story on this issue. Edited June 10, 2022 by KenTanaka Link to post Share on other sites More sharing options...
Hey You Posted June 13, 2022 Share #17 Posted June 13, 2022 My dealer just advised me that I can now register my 11 online, and he was right. So, everyone, go ahead and register. Enjoy. 1 Link to post Share on other sites More sharing options...
KenTanaka Posted June 14, 2022 Share #18 Posted June 14, 2022 On 6/13/2022 at 9:43 AM, Hey You said: My dealer just advised me that I can now register my 11 online, and he was right. So, everyone, go ahead and register. Enjoy. I confirm Hey You's finding. I was able to register my black M11 which I purchased in June. Link to post Share on other sites More sharing options...
colin_d Posted June 19, 2022 Share #19 Posted June 19, 2022 When I registered the M11 tonight it showed a red error message, but when I went back after trying another version the error message had gone and the submit button was deactivated, so I guess it went through? Link to post Share on other sites More sharing options...
idusidusi Posted June 19, 2022 Share #20 Posted June 19, 2022 (edited) Weird I was able to register it the day I got it and the various lenses. Edited June 19, 2022 by idusidusi Typo Link to post Share on other sites More sharing options...
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