24-90mm OIS Noise - Normal?

[Reflections]

Advertisement (gone after registration)

Hi,

 

I just took the plunge to purchase both 24-90mm and 90-280mm. I received both of them 2 days ago. The 90-280mm works very well however the 24-90mm lens seems to have some problems. The OIS seems to be keep activating and causing the image to jerk although I didn't do anything to the camera. When I switch off the OIS, everything went back to normal. I took a video of the jerking and the noise (physical sound) that the lens make. My SL is mounted onto a Tripod and 24-90mm lens is at 90mm focusing on the ironman, the video is in this link...

 

https://www.flickr.com/gp/130958979@N06/Yj0Ws6

 

Hope someone can share with me if there is any setting that I have set wrongly or this is just a bad copy. Thank you very much!

 

regards

Wang

[Advertisement]

The Leica Q3 is available for pre-order at B&H Photo Video and Adorama

[LocalHero1953]

IS doesn't work well on a tripod - it's not intended for that purpose, and can cause problems. Switching off OIS is the right thing to do here. Do you have the same problem handheld?

 

If I sound authoritative, it is because I had exactly the same problem with the same system when I got it, and discovered my mistake by online research afterwards.

[thighslapper]

The behaviour could be explained as Paul says ...... but the sound is odd ..... both AF and OIS on the 24-90 is inaudible unless you put your ear close to the lens. 

 

OIS on when using tripod/static camera tends to result in the image drifting a bit ..... but it tends to be slow and not a sudden jerk. 

 

I have OIS on all the time .... even with tripod use and have never seen anything like this ..... I would be inclined to suspect a lens fault or something wrong with the lens firmware. 

[Reflections]

IS doesn't work well on a tripod - it's not intended for that purpose, and can cause problems. Switching off OIS is the right thing to do here. Do you have the same problem handheld?

 

If I sound authoritative, it is because I had exactly the same problem with the same system when I got it, and discovered my mistake by online research afterwards.

Hi Paul, the same happened when handheld.

[Reflections]

The behaviour could be explained as Paul says ...... but the sound is odd ..... both AF and OIS on the 24-90 is inaudible unless you put your ear close to the lens. 

 

OIS on when using tripod/static camera tends to result in the image drifting a bit ..... but it tends to be slow and not a sudden jerk. 

 

I have OIS on all the time .... even with tripod use and have never seen anything like this ..... I would be inclined to suspect a lens fault or something wrong with the lens firmware.

 

Thank you, I probably arrange for it to be send back for repair.

[Jeff S]

Repair? I'd ask for an exchange, presuming this was from a reputable dealer.

 

Jeff

[Reflections]

Advertisement (gone after registration)

Repair? I'd ask for an exchange, presuming this was from a reputable dealer.

 

Jeff

You are right, that's what I will be doing. Thank you.

[Joshua Lowe]

You can hear a faint "hiss" from what I believe are the OIS motors and you might hear a slight noise when powering the camera on, but I've never seen any kind of jerking movement in the image.  I've used a few different 24-90s so I'm pretty confident what you're experiencing isn't normal.

[flyboy]

I only hear a light noise of OIS when environment ist almost noiseless and my ears is really close to the lens. So, I think your noise is a fault.

[Reflections]

Thank you both. Yes, spoken to the dealer and will get it replace.

[northernlights]

Hi Wang, 

Can I check if the jerking is an issue? Didn’t hear a follow up. I saw your video and noticed a 24-90 used i tested yesterday had the same jerking. I did not pan. It just jerked exactly like your video showed. I was going to buy used from the guy who was selling when i was prompted to double check first.