AB007 Posted December 10, 2016 Share #21 Posted December 10, 2016 Advertisement (gone after registration) My 35/2.5 is not working. I tried my 70/2.5 on my S2 luckily no problems with that. I need check my 120/2.5 before I call Leica on Monday. I was so lucky to have my D800 as backup otherwise I would have been super upset. I didn't expect lenses to quit working randomly Link to post Share on other sites More sharing options...
Advertisement Posted December 10, 2016 Posted December 10, 2016 Hi AB007, Take a look here Lens fail... what now?. I'm sure you'll find what you were looking for!
John McMaster Posted December 10, 2016 Share #22 Posted December 10, 2016 There looks to be no pattern to it other than the 120/2.5 seems the most common failure.... john Link to post Share on other sites More sharing options...
JeffWright Posted December 10, 2016 Share #23 Posted December 10, 2016 My 35/2.5 is not working. I tried my 70/2.5 on my S2 luckily no problems with that. I need check my 120/2.5 before I call Leica on Monday. I was so lucky to have my D800 as backup otherwise I would have been super upset. I didn't expect lenses to quit working randomly I just had a surprisingly good service experience with a failed 70/2.5 CS. About 15 days turnaround time from US to Germany; sent the lens directly to Germany skipping Leica US Link to post Share on other sites More sharing options...
Jeff S Posted December 11, 2016 Share #24 Posted December 11, 2016 I just had a surprisingly good service experience with a failed 70/2.5 CS. About 15 days turnaround time from US to Germany; sent the lens directly to Germany skipping Leica US Did Leica pick up shipping cost? Jeff Link to post Share on other sites More sharing options...
JeffWright Posted December 11, 2016 Share #25 Posted December 11, 2016 Did Leica pick up shipping cost? Jeff I didn't ask them to do so, perhaps I should have. From prior experience I suspect they would have told me to sent it to New Jersey first. Link to post Share on other sites More sharing options...
RVB Posted December 11, 2016 Share #26 Posted December 11, 2016 I just had a surprisingly good service experience with a failed 70/2.5 CS. About 15 days turnaround time from US to Germany; sent the lens directly to Germany skipping Leica US Jeff, how did you deal with the US customs when sending and receiving the lens? Rob Link to post Share on other sites More sharing options...
JeffWright Posted December 11, 2016 Share #27 Posted December 11, 2016 Advertisement (gone after registration) Jeff, how did you deal with the US customs when sending and receiving the lens? Rob There's a particular code and forms you use when sending for repair or replacement (form is CBP 4455); I think I looked it up on line, or the FedEx shipping tool spoon fed it to me. The EU also wants a form, which you can email to Leica prior to shipping. Leica has instructions on the website. On return shipping, UPS charged me import and brokerage fees , but I pointed out the error over a couple of phone calls and finally got it resolved in the form of a refund. In the past I have had problems with both FedEx and UPS trying to improperly collect import fees. Because those are services they subcontract out, the shippers aren't terribly sympathetic or helpful. USPS is much less efficient at collecting duty, even when it's owed. Unfortunately, in my neck of the woods, they are also much less efficient than FedEx or UPS in delivery. Link to post Share on other sites More sharing options...
erlingmm Posted December 11, 2016 Share #28 Posted December 11, 2016 It is recommended that you go through local dealer/importer, they picked up all costs for me. Link to post Share on other sites More sharing options...
John McMaster Posted December 11, 2016 Share #29 Posted December 11, 2016 The NJ office is not getting glowing reports from Leica owners I know in the USA... john Link to post Share on other sites More sharing options...
R3D-D0T Posted December 11, 2016 Author Share #30 Posted December 11, 2016 The NJ office is not getting glowing reports from Leica owners I know in the USA... john The lack of any communication from their NJ office is frankly unacceptable. I don't think it's worth investing so much into an already risky system for such apathetic support. Link to post Share on other sites More sharing options...
JeffWright Posted December 11, 2016 Share #31 Posted December 11, 2016 It is recommended that you go through local dealer/importer, they picked up all costs for me. That's nice if you have a local dealer. My local dealer went out of business. I'll probably start using the Miami Leica Store now as my 'dealer', and that's only about a 15 hour drive, so kind of hard to drop it off, eh? Shipping costs and times from here to Germany are nominally worse than here to Miami (1 flight to each place, 1 day longer due to customs and flight time for Germany, about $30 more). The US service center in New Jersey is very unsatisfactory at last check, I've never even had an estimate for repair costs get to me faster than 2 weeks. They have never offered to pay my shipping costs to them, and return shipping costs were always charged to me, with one in-warranty exception. The Wetzlar service center was great to deal with--quick communication, online service tracking. Link to post Share on other sites More sharing options...
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