marknorton Posted June 12, 2007 Share #21 Posted June 12, 2007 Advertisement (gone after registration) Christopher, are they saying you damaged the shutter yourself and therefore it's not covered by warranty? Link to post Share on other sites More sharing options...
Advertisement Posted June 12, 2007 Posted June 12, 2007 Hi marknorton, Take a look here Sudden Problem. I'm sure you'll find what you were looking for!
reven Posted June 12, 2007 Share #22 Posted June 12, 2007 No I said I didn't damage the shutter. I didn't even touch the thing. This post is very similar only that my shutter wasn't damaged that badly. http://www.l-camera-forum.com/leica-forum/leica-m8-forum/20387-m8-shutter-damage.html I also can garantee 100% that I didn't touch it. Link to post Share on other sites More sharing options...
marknorton Posted June 12, 2007 Share #23 Posted June 12, 2007 So is that €1300 for the lens repair only (ouch!) or are they saying you should pay for the shutter as well, surely not because the camera is under warranty. Link to post Share on other sites More sharing options...
reven Posted June 12, 2007 Share #24 Posted June 12, 2007 they say I should pay 600 for the lens and 700 for the shutter... Sorry but I don't see any reaseon to pay anything. I am 100% sure that I handled nothing wrong, not the lens and not camera. I'm also sure that the lens is still exactly in the same condition as I recieved it from my dealer. I even didn't know that there was something wrong with the lens Bajonett, until Leica told me. I only send it in, because there was a focus problem with that lens. Link to post Share on other sites More sharing options...
Guest tummydoc Posted June 12, 2007 Share #25 Posted June 12, 2007 I just don't understand why anyone has been "going it alone" with Leica before making every attempt at procuring a replacement from his reselling dealer. The only stall in my dealer exchanging my first two successive DOA M8s was supply, over which he had no control, not his willingness to do so. The economic incentive for the dealer is twofold: one of course is the concept of good-will, and the second being that a customer isn't as likely to purchase lenses or accessories for a camera reposing in the repair queue at Solms. Link to post Share on other sites More sharing options...
Shootist Posted June 12, 2007 Share #26 Posted June 12, 2007 I just don't understand why anyone has been "going it alone" with Leica before making every attempt at procuring a replacement from his reselling dealer. The only stall in my dealer exchanging my first two successive DOA M8s was supply, over which he had no control, not his willingness to do so. The economic incentive for the dealer is twofold: one of course is the concept of good-will, and the second being that a customer isn't as likely to purchase lenses or accessories for a camera reposing in the repair queue at Solms. Well the simple fact is there are not that many Leica dealers left in the world. I live in a major southeastern city in the USA, Atlanta Georgia. And to my knowledge there are NO Leica dealers in 200 miles and maybe even 3 or 4 hundred miles. So I am forced to buy all my Leica gear from dealers online which can be as far away as California, I mainly deal with B&H in NYC. Just how am I supposed to deal with a dealer that is 900 to 3000 miles away from me. To top it off the dealer would more then likely just send the camera or lens into the Leica service center and then they would determine if it was a defect or I caused the problem. Dealing directly with Leica service just takes one set of hands out of the equation. Now as far as raven's problem I don't know. I check every lens that I buy, whoever made it (Nikon, Leica, whoever) the day it arrives. If I see a problem I make a call to the dealer first and then to the company that made it. For the shutter problem well I could see if there was a rash of these torn shutter blades that Leica should pick up the tab. But to my knowledge I have only heard about 2 or 3 of them. And in every case the pictures that are posted showing the shutter it does look like either something got in the way of the shutter when it was closing or something poked at it causing a dent and then a tear. As to the OP's problem I once put a lens on a little crocked and almost got it locked/frozen on the camera mount. Doing something like that could of caused that spring to get bent. Now I amd very carefull of how the lens seats in the mount before I start to twist it into the locking lug. By the way I never had this problem with any of the other M cameras I have owned, only the M8 which seems to have a tight mount. Link to post Share on other sites More sharing options...
ho_co Posted June 12, 2007 Share #27 Posted June 12, 2007 Advertisement (gone after registration) A couple posters have remarked that the M8 has a tighter mount than earlier bodies. Previous M's had a mount finished to be 1/100 mm further from the film plane than theoretical optimum, in order that the mount would 'wear in' rather than 'wearing out.' The M8's tighter mount is probably due to the tightening of tolerances in its focus/imaging chain, (my extrapolation from E P's comments at Testreports). Link to post Share on other sites More sharing options...
Guest tummydoc Posted June 12, 2007 Share #28 Posted June 12, 2007 Well the simple fact is there are not that many Leica dealers left in the world. I live in a major southeastern city in the USA, Atlanta Georgia. And to my knowledge there are NO Leica dealers in 200 miles and maybe even 3 or 4 hundred miles. KEH in Atlanta is an authorized Leica dealer and have the M8 listed as a stocking item (though out of stock at this moment). I'm not sure they have a retail store, but they do have a great reputation. So I am forced to buy all my Leica gear from dealers online which can be as far away as California, I mainly deal with B&H in NYC. B&H is a huge outfit. There are many small stores who deal mail-order in large volume with Leica products: Tamarkin, Kurland, Photo Village, Sam Shoshan, Tony Rose (popflash) are all class acts who have a history of going to the mat for their customers. There are others whom no doubt people here have dealt with and can recommend. Just how am I supposed to deal with a dealer that is 900 to 3000 miles away from me. All the above have 800 numbers and e-mails and are responsive and service-oriented. Unless you give them attitude (they didn't manufacture your M8 or purposely sell you a bad one) you will likely find them easy to deal with. To top it off the dealer would more then likely just send the camera or lens into the Leica service center and then they would determine if it was a defect or I caused the problem. Well since you've never tried them you're just speculating, aren't you. Dealing directly with Leica service just takes one set of hands out of the equation. Dealing with my dealer and letting him exchange my faulty M8s for (finally, I hope I hope) a good one took my hands out of the equation, and my hands (and mind) have more lucrative uses. Link to post Share on other sites More sharing options...
andcolor Posted June 13, 2007 Author Share #29 Posted June 13, 2007 My 5 euros worth: Whenever possible - buy local. Even if it means driving 100 miles and paying a bit more. One reason there are fewer great camera stores around is because so many of us buy online from some big, unconcerned concern. The local dealer has to make things work for his clients. Also he gets to know his clients. Would you send to New York for a really good bottle of wine? Of course not. You establish a relationship w. someone nearby who will make the effort to know you and your tastes, and if the wine turns out to be a bummer there will be no problem taking it back. Likewise, when all these little ( or not so little ) equipment headaches come up as they will do, you can waltz into your local dealer w. a clear concience and ask for help. Well worth that extra $100. My best local source for Leica knowledge is Camera West in Monterey, CA. They are not that close, really, but those guys know their Leicas and they understand the value of customer service. Here they are now!! http://www.camerawest.com/ Once again, thank you for your wonderful help today, Linda Link to post Share on other sites More sharing options...
blakley Posted June 13, 2007 Share #30 Posted June 13, 2007 My 5 euros worth: Whenever possible - buy local. Even if it means driving 100 miles and paying a bit more. One reason there are fewer great camera stores around is because so many of us buy online from some big, unconcerned concern. The local dealer has to make things work for his clients. Also he gets to know his clients. Would you send to New York for a really good bottle of wine? Of course not. You establish a relationship w. someone nearby who will make the effort to know you and your tastes, and if the wine turns out to be a bummer there will be no problem taking it back. Likewise, when all these little ( or not so little ) equipment headaches come up as they will do, you can waltz into your local dealer w. a clear concience and ask for help. Well worth that extra $100. My best local source for Leica knowledge is Camera West in Monterey, CA. They are not that close, really, but those guys know their Leicas and they understand the value of customer service. I agree totally. I shop at Precision Camera in Austin for all these reasons. Link to post Share on other sites More sharing options...
rbaron Posted June 13, 2007 Share #31 Posted June 13, 2007 There has not been a Leica dealer here in Oklahoma since the last oil bust (mid-80's). I have therefore over the years established good relationships with several of the smaller dealers in New York City. Lately (since Ken Hansen closed his shop) I have given most of my business to Rich Pinto of Photo Village, and Rich has reciprocated by being attentive to my needs and giving me great service when I have a problem. The bottom line for me is the nature of the relationship, not the distance. FedEx and UPS have made distance almost irrelevant in most cases. If you find a good dealer and stay loyal to him/her you should be repaid with great service. If not, change dealers. --Bob Link to post Share on other sites More sharing options...
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