Lightroom verses Photoshop for processing a print job.

[Guest NEIL-D-WILLIAMS]

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Jeff

Do you have an phone number for customer service??

I also tried there chat service that is open so called 24/7 but that was also down so what I am saying is there software is great but there website and CS sucks :(

my last attempt yesterday on my Chevron computer took me all the way to check out then I was told that I needed to do it all again as I was in the wrong country (I was in the Malaysia country)

I did it all again and go the same result

I then chose the UK just incase I used that when I first registered with Adobe... got the same error

I then tried the US and got the same error

So basically I am screwed unless I can talk with someone as my registered address is in Malaysia

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[Jeff S]

Only the US 800#, which I think was 800-585-0774.

 

Jeff

[Guest NEIL-D-WILLIAMS]

Cheers Jeff

Talked with the guy in the US and he says he cant do anything as my account is in Asia, he also said that I should keep trying on there website as sometimes it works and sometimes it doesn't ............WTFIWT

Later

[Jeff S]

Yikes.  Well, unfortunately you can't differentiate Photoshop versus LR in terms of best company support.  

 

Jeff

[Guest NEIL-D-WILLIAMS]

24/7 must mean something different in the US as where I come from 24/7 is 24 hours seven days a week

Welcome, dear visitor! As registered member you'd see an image here…

Simply register for free here – We are always happy to welcome new members!

[Jeff S]

Don't know if the Asian site provides these options...

 

http://photorumors.com/2015/04/21/here-is-the-direct-link-to-downloadupgrade-the-standalone-version-of-adobe-lightroom-6/

 

Jeff

[Guest NEIL-D-WILLIAMS]

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Never mind I will wait until I am back in KL and call there hotline.

I did try that link Jeff and on the first option I got the same ......wrong country BS

On the second and third link I got this BS ........

Welcome, dear visitor! As registered member you'd see an image here…

Simply register for free here – We are always happy to welcome new members!

[Jeff S]

The trick to the US site is to click on the 'buy' button for the full package….only then does the upgrade option appear.

 

Jeff