MAC users: C1 crash

[dspeltz]

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For anyone using a Mac, perhaps you can help me understand what is happening before I drive 150 miles to a Mac support location.

 

I have been running Capture One LE for about six weeks on a new MacBook Pro. I have just converted from using a PC for 30 years to a Mac. All ran well after installing the disk based application 3.75. I upgraded to 3.77 and all ran well. Two days ago when I started it I got a message stating C1 had quit unexpectedly (no code). I tried a few more times, then put the application into the trash, downloaded and reinstalled twice to no avail. Then I reinstalled the older 3.75 disk version. Same problem. I installed it on a new Mac Pro, NO problem.

 

Here is the explanation I get when I go to the more information location. Any ideas what is happening? I am not getting this problem with any other application.

 

I have a 200 gig drive with not much on it and 2gig of RAM.Command: Capture One LE

Path: /Applications/Capture One LE 3.7/Capture One LE.app/Contents/

MacOS/Capture One LE

Parent: WindowServer [249]

 

Version: Capture One LE 3.7.5 (2937)

 

PID: 1991

Thread: 0

 

Exception: EXC_BREAKPOINT (0x0006)

Code[0]: 0x00000002

Code[1]: 0x00000000

 

 

Thread 0 Crashed:

0 com.apple.Foundation 0x9282247f _NSRaiseError + 227

1 com.apple.Foundation 0x9284923f +[NSException

raise:format:] + 57

2 com.apple.Foundation 0x927e3681 -[NSKeyedUnarchiver

initForReadingWithData:] + 3143

3 com.apple.Foundation 0x92834a55 +[NSKeyedUnarchiver

unarchiveObjectWithFile:] + 157

4 com.phaseone.application.c1le 0x0008925b 0x1000 + 557659

5 com.phaseone.application.c1le 0x000890a8 0x1000 + 557224

6 com.phaseone.application.c1le 0x00087460 0x1000 + 549984

7 com.phaseone.application.c1le 0x000a0637 0x1000 + 652855

8 com.phaseone.application.c1le 0x000037ce 0x1000 + 10190

9 com.apple.Foundation 0x927e75e4 -[NSSet

makeObjectsPerformSelector:] + 164

10 com.apple.AppKit 0x93264686 -[NSIBObjectData

nibInstantiateWithOwner:topLevelObjects:] + 1015

11 com.apple.AppKit 0x9325b98d loadNib + 260

12 com.apple.AppKit 0x9325b3b9 +[NSBundle

(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 918

13 com.apple.AppKit 0x9325b01a +[NSBundle

(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 164

14 com.apple.AppKit 0x9325af5c +[NSBundle

(NSNibLoading) loadNibNamed:owner:] + 392

15 com.apple.AppKit 0x9325aca3 NSApplicationMain + 433

16 com.phaseone.application.c1le 0x00003376 0x1000 + 9078

17 com.phaseone.application.c1le 0x00003291 0x1000 + 8849

 

Thread 1:

0 libSystem.B.dylib 0x90025027

semaphore_wait_signal_trap + 7

1 com.apple.Foundation 0x9284526c -[NSConditionLock

lockWhenCondition:] + 39

2 ...one.Frameworks.POFoundation 0xc0005402

POBulkBlockPoolCheckFreeLists + 4666

3 com.phaseone.application.c1le 0x0002543f 0x1000 + 148543

4 com.apple.AppKit 0x9340e17b +[NSApplication

_startDrawingThread:] + 70

5 com.apple.Foundation 0x927ef2e0 forkThreadForFunction

+ 123

6 libSystem.B.dylib 0x90024987 _pthread_body + 84

 

Thread 2:

0 libSystem.B.dylib 0x90025027

semaphore_wait_signal_trap + 7

1 com.apple.Foundation 0x9284526c -[NSConditionLock

lockWhenCondition:] + 39

2 ...one.Frameworks.POFoundation 0xc0005402

POBulkBlockPoolCheckFreeLists + 4666

3 com.phaseone.application.c1le 0x00069bfa 0x1000 + 429050

4 com.apple.AppKit 0x9340e17b +[NSApplication

_startDrawingThread:] + 70

5 com.apple.Foundation 0x927ef2e0 forkThreadForFunction

+ 123

6 libSystem.B.dylib 0x90024987 _pthread_body + 84

 

Thread 3:

0 libSystem.B.dylib 0x90025027

semaphore_wait_signal_trap + 7

1 com.apple.Foundation 0x9284526c -[NSConditionLock

lockWhenCondition:] + 39

2 ...one.Frameworks.POFoundation 0xc0005402

POBulkBlockPoolCheckFreeLists + 4666

3 com.phaseone.application.c1le 0x00069bfa 0x1000 + 429050

4 com.apple.AppKit 0x9340e17b +[NSApplication

_startDrawingThread:] + 70

5 com.apple.Foundation 0x927ef2e0 forkThreadForFunction

+ 123

6 libSystem.B.dylib 0x90024987 _pthread_body + 84

 

Thread 4:

0 libSystem.B.dylib 0x90025027

semaphore_wait_signal_trap + 7

1 com.apple.Foundation 0x9284526c -[NSConditionLock

lockWhenCondition:] + 39

2 ...one.Frameworks.POFoundation 0xc0005402

POBulkBlockPoolCheckFreeLists + 4666

3 com.phaseone.application.c1le 0x00058d4d 0x1000 + 359757

4 com.apple.AppKit 0x9340e17b +[NSApplication

_startDrawingThread:] + 70

5 com.apple.Foundation 0x927ef2e0 forkThreadForFunction

+ 123

6 libSystem.B.dylib 0x90024987 _pthread_body + 84

 

Thread 5:

0 libSystem.B.dylib 0x90025027

semaphore_wait_signal_trap + 7

1 com.apple.Foundation 0x9284526c -[NSConditionLock

lockWhenCondition:] + 39

2 ...framework.POImageProcessing 0xc40968ae CSharpening::Apply() +

4880

3 com.apple.Foundation 0x927ef2e0 forkThreadForFunction

+ 123

4 libSystem.B.dylib 0x90024987 _pthread_body + 84

 

Thread 6:

0 libSystem.B.dylib 0x90025027

semaphore_wait_signal_trap + 7

1 com.apple.Foundation 0x9284526c -[NSConditionLock

lockWhenCondition:] + 39

2 ...framework.POImageProcessing 0xc4096c45 CSharpening::Apply() +

5799

3 com.apple.Foundation 0x927ef2e0 forkThreadForFunction

+ 123

4 libSystem.B.dylib 0x90024987 _pthread_body + 84

 

Thread 7:

0 libSystem.B.dylib 0x90025027

semaphore_wait_signal_trap + 7

1 com.apple.Foundation 0x9284526c -[NSConditionLock

lockWhenCondition:] + 39

2 ...framework.POImageProcessing 0xc4096c45 CSharpening::Apply() +

5799

3 com.apple.Foundation 0x927ef2e0 forkThreadForFunction

+ 123

4 libSystem.B.dylib 0x90024987 _pthread_body + 84

 

Thread 8:

0 libSystem.B.dylib 0x90025027

semaphore_wait_signal_trap + 7

1 com.apple.Foundation 0x9284526c -[NSConditionLock

lockWhenCondition:] + 39

2 ...framework.POImageProcessing 0xc4096f4a CSharpening::Apply() +

6572

3 com.apple.Foundation 0x927ef2e0 forkThreadForFunction

+ 123

4 libSystem.B.dylib 0x90024987 _pthread_body + 84

 

Thread 0 crashed with X86 Thread State (32-bit):

eax: 0x00117000 ebx: 0x928223aa ecx: 0x90a59321 edx: 0x0044e800

edi: 0x004adc60 esi: 0x004ae860 ebp: 0xbffff7c8 esp: 0xbffff760

ss: 0x0000001f efl: 0x00000246 eip: 0x9282247f cs: 0x00000017

ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037

 

Binary Images Description:

0x1000 - 0xdefff com.phaseone.application.c1le Capture One LE

3.7.5 (2937) /Applications/Capture One LE 3.7/Capture One LE.app/

Contents/MacOS/Capture One LE

0x10b000 - 0x112fff NkMiniLib.dylib /Applications/Capture One

LE 3.7/Capture One LE.app/Contents/Frameworks/NkMiniLib.dylib

0x8fe00000 - 0x8fe4afff dyld 46.12 /usr/lib/dyld

0x90000000 - 0x90170fff libSystem.B.dylib /usr/lib/libSystem.B.dylib

0x901c0000 - 0x901c2fff libmathCommon.A.dylib /usr/lib/system/

libmathCommon.A.dylib

0x901c4000 - 0x90201fff com.apple.CoreText 1.1.2 (???) /System/

Library/Frameworks/ApplicationServices.framework/Versions/A/

Frameworks/CoreText.framework/Versions/A/CoreText

0x90228000 - 0x902fefff ATS /System/Library/Frameworks/

ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/

Versions/A/ATS

0x9031e000 - 0x90773fff com.apple.CoreGraphics 1.258.61 (???) /System/

Library/Frameworks/ApplicationServices.framework/Versions/A/

Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics

0x9080a000 - 0x908d2fff com.apple.CoreFoundation 6.4.7 (368.28) /

System/Library/Frameworks/CoreFoundation.framework/Versions/A/

CoreFoundation

0x90910000 - 0x90910fff com.apple.CoreServices 10.4 (???) /System/

Library/Frameworks/CoreServices.framework/Versions/A/CoreServices

0x90912000 - 0x90a05fff libicucore.A.dylib /usr/lib/libicucore.A.dylib

0x90a55000 - 0x90ad4fff libobjc.A.dylib /usr/lib/libobjc.A.dylib

0x90afd000 - 0x90b61fff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib

0x90bd0000 - 0x90bd7fff libgcc_s.1.dylib /usr/lib/libgcc_s.1.dylib

0x90bdc000 - 0x90c4ffff com.apple.framework.IOKit 1.4.6 (???) /System/

Library/Frameworks/IOKit.framework/Versions/A/IOKit

0x90c64000 - 0x90c76fff libauto.dylib /usr/lib/libauto.dylib

0x90c7c000 - 0x90f22fff com.apple.CoreServices.CarbonCore 682.21 /

etc etc

 

(there is much more and I will email it to you if you think it would help. I am limited in the text I can attach here).

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[Guest stnami]

try a mac forum, they will know

http://www.macusersforum.com/

[ho_co]

Or contact Phase One. They should be able to make sense of the error report.

[spylaw4]

Some suggestions:

1. Use Spotlight to find every bit of C1 - just trashing the prog itself is not enough - preferences need to go as well as any other lurking file.

2. You might also like to try initially using Disk Utility to verify/repair disk permissions and verify disk.

3. Get something like MacSweeper and run a general clean up and secure operation.

4. Re-install and try

These might not work but they are what I would do were I in your position.

[dspeltz]

Tnx. I did try permissions and that did not work. No help on the forums yet. I will find Mac Sweeper and try that. I cannot figure out how to get support from C1 but with more time I am sure I will.

 

Here I am a PC user switching to a Mac. Not sure I think this switch is what the ads on TV make it out to be.

[dspeltz]

The solution was to use spotlight and deep six anything that seemed to be related to capture one.

 

what appears to have crashed it was when I went to preferences and told it to erase after one day the scratch pad rather than the default. I guess I will stay away from that one.

[spylaw4]

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Glad it's now sorted!