Leica Service Doesn t Stand Behind the S2

[atanabe]

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Rodger,

It might be useful to start a new post that has the title:

"Leica Service Does Stand Behind the S2".

 

Your outcome was pretty good.

However, while you are a whale of a good customer, David Farkas is a whale of a good dealer. It's a reminder that when you are buying such equipment, please everybody go with a dealer who can accomplish these kind of results.

 

My own experience with Leica and David has been excellent.

I guess if I had understood the value of an extended warrantee I would have gone with the pro plan initially, but frankly, I haven't needed a sapphire sensor yet, and I got a free loaner when I sent my S2 back for the replacement of the top screen. I do not baby my S2 but it has not had a scratch on the LCD nor have I ever used protectors. I believe the new S uses Gorilla Glass to solve the issue. I suspect that all the old sapphire screens are being saved for replacing S2's that came with sapphire, and that, I suspect, is why they wouldn't upgrade yours.

Roger,

Great to hear that David went to bet for you and hit it out of the park - again. I agree that David and Josh at Dale have always gone over and above for the customer. I have also had issues that "disappeared" once they took control of the situation. They even had Leica send a loaner camera and lens when my S2 and 180 had to go back for calibration at Solms which was unexpected for "just" an S2 and not a S2P. A great dealer like David really makes the difference!

 

-Al