startover Posted June 24, 2012 Share #1 Posted June 24, 2012 Advertisement (gone after registration) My X1 seems to take far worse pictures now than when I bought it. I am not sure what is behind the problem, except that I had stopped using the camera for a few months. The quality of the photos is uniformly less-than-ordinary. The camera is a little over a year old. Is there a place in New York that I can take it to, for servicing? Would any repairs or tune up be covered under warranty? Thank you!! Link to post Share on other sites More sharing options...
Advertisement Posted June 24, 2012 Posted June 24, 2012 Hi startover, Take a look here Servicing an X1 in New York. I'm sure you'll find what you were looking for!
redbook1 Posted June 28, 2012 Share #2 Posted June 28, 2012 I took my X1 to the new Washington, DC store for repair of the Bttry case on 06/05/12. They sent it to the Leica repair facility in Allendale, NJ, and the facility replaced the battery housing, checked/adjusted the camera for good working order. My warranty had expired and they did it at no cost to me. The item was returned directly to me ten days later. This is indicative of what Leica is all about on both ends of the spectrum. A very, very pleased customer who has owned a Leica since 1953. Link to post Share on other sites More sharing options...
dkCambridgeshire Posted June 28, 2012 Share #3 Posted June 28, 2012 My X1 seems to take far worse pictures now than when I bought it. I am not sure what is behind the problem, except that I had stopped using the camera for a few months. The quality of the photos is uniformly less-than-ordinary. The camera is a little over a year old. Is there a place in New York that I can take it to, for servicing? Would any repairs or tune up be covered under warranty? Thank you!! Can you please post some photos onto the forum to show us how less than ordinary the images are? dunk Link to post Share on other sites More sharing options...
startover Posted July 2, 2012 Author Share #4 Posted July 2, 2012 I have attached two low quality images to prove the point ... One of them was taken with Autofocus ... can't remember which. Is there a Leica center that I can take the camera to in New York city? Thanks. Link to post Share on other sites More sharing options...
wda Posted July 2, 2012 Share #5 Posted July 2, 2012 startover, welcome to the forum. Sorry to hear of your disappointing results. It is difficult to evaluate your jpeg images on screen, but you may be getting a true image of the indifferent lighting conditions. It should be possible to 'perk' them up a bit in Lightroom or similar. Regarding definition, examine a file on computer at 100% to see whether the subject is sharp where you think you focused. Look at the EXIF. Did you use a low shutter speed. If so even a little camera shake will degrade your expected clarity and account for lack of sharpness. I would look more critically at your results, from over a long period, before assuming the camera is faulty. Even in dull conditions it is possible to get sharp results at maximum aperture provided your exposure is correct. Link to post Share on other sites More sharing options...
Reminic Posted July 2, 2012 Share #6 Posted July 2, 2012 Nothing to add really to wda's words of wisdom, it's nothing more below than a few precisions in case they could help: The pictures lack what lightroom calls "clarity", due to an extremely soft and uniform light. That's particulary striking when looking at the first dog: there's no shadow at all, even his left rear leg doesn't seem to obstruct the light reaching its body. The light quantity is there, it's just that it's completely lacking in quality for more poping shoots. I wouldn't expect more from this weather, unfortunately. The camera indeed looks faithfull to the reality, as a good camera should be. The truth is, no mater how good the camera is, it's hard to have pictures which pop a bit without a good light. You may give a try at Lightroom's clarity and vibrance sliders to improve these pictures a bit - it'll be limited by nature, but it can bring a positive contribution. In that kind of weather, it may also help to try to take your subjects on a background that will be in a color contrast to them - red on green, and so on.... again there's no magic solution, but it will contribute positively too. All this leads to think that it's indeed worth to take a few pictures in a more sunny weather, and see if the picture's quality wouldn't be back to normal, by chance. Hopping for the best… Link to post Share on other sites More sharing options...
wda Posted July 2, 2012 Share #7 Posted July 2, 2012 Advertisement (gone after registration) startover, I have made a few quick minor adjustments in Lightroom 4. (Masking hill; lighten and increase saturation of Yellow Channel; lighten Green Channel; added selective clarity using adjustment brush) Despite the poor lighting, the image is brighter on my calibrated monitor. This is working on a very small jpeg file. If you shot Raw, there should be more information to work with. I have not applied any sharpening, although a little might help. There might be a trace of camera shake but your EXIF does not include camera data. As explained above, a higher shutter speed can help you avoid camera shake. Don't be afraid to use slightly higher ISO settings in poor weather. Practice in all conditions to master the X1's potential. Link to post Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.