Experience with Nicholas Camera, London?

[Luskentyre]

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I personally speak to ANY client or prospective client in a friendly and warm manner even if I'm having an off day. It's very easy really. But these are the service values that are becoming harder and harder to find.

 

I couldn't agree more. In my working life I had to deal with members of the public often in stressful situations. I was NEVER anything but polite and friendly (at the expense of MY stress and blood pressure levels). There really is no excuse for being abrupt to customers no matter what the provocation.

 

The other side of this is that if I have had particularly good service from someone, I always try to compliment the person or speak to their manager to express my pleasure at the excellent customer service I've received. I had occasion to contact a photo lab with a problem recently. The person In dealt with (the owner I think) was very apologetic and sorted out the issue to my satisfaction. While I was at it I complimented him on the excellent service I had received over the years and told him which parts of his service I felt were particularly good. He was astounded that anyone actually took the time to be complimentary. Promoting the good is often more successful than complaining about the bad and at the end of the day as far as photographic dealers are concerned the easiest way to promote good service is to spend your cash with them.

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[Paul J]

Yes you are so right about it going both ways. The customer also should recognise and reward outstanding service with gratitude and thanks. I've been in the position of receiving such thanks many times and it really makes a great deal of difference and it helps you to get through the people who are difficult to deal with.

 

As for condition descriptions I think it's really up to the buyer to get a complete description of the condition with a discussion or email from the seller asking for either a verbal description but preferably also photos. Regardless of the reputation of the seller. If someone is unable or unwilling to give photos then I tend to back away unless they give me a really very good description. People in this industry should be able to provide very clear, illustrative and well lit photos. Also, I think you you are searching for mint you really need to explain this to the seller. Make it very clear that you are not interested in anything less. I always find if you treat people like a human, and communicate, they reciprocate and do the right thing.

 

For me, New means New. Sealed unopened box. Mint means as new. It means it looks like it has come straight from the mint unmarked. The box has been opened and it has been used but there are ZERO signs of use. It's been extremely well looked after. Excellent means slight signs of use, very good means signs of use, good means works but looks rough. Obviously anything around good or below should be described as working or not!

 

There is nothing worse than people who self servingly lie about gear condition. Everyone wins with honesty, There are some items that I'm perfectly happy to have in rough condition and there are some people who really don't care what cosmetic condition items are in. But when I want mint, or excellent ++ I expect it to be mint or excellent ++ and there are absolutely no excuses in my mind for this but if the buyer assumes part the responsibility and asks the right questions before hand it can be avoided.