toona Posted December 16, 2011 Share #1 Â Posted December 16, 2011 Advertisement (gone after registration) I recently sent my m9 in for the m9p upgrade. prior to this i had my sensor replaced due to some sort of crack or dead pixel. now, after the upgrade, the camera is turning off intermittently and is experiencing shutter failure. of course Leica NJ, when asked, without a second thought, immediately attributed it to a faulty SD card/Firmware issue. I tell them I already checked that since i've been following this issue. i've done my due diligence since the last thing i want to do is ship it off. so in it goes, for another service, just a week after it's been "upgraded." I wish i wouldn't have done the cosmetic upgrade since the camera was working beautifully, consistently. but my vanity got the best of me. however, this time, I call ahead to see if i can also get my new lens calibrated with the body. might as well as long as it doesn't take forever. so i call and i'm told it'll be back in a couple of weeks before the new year. so i call politely once a week to be sure i have it back for events i need to photograph during christmas. the same blind reassurances. well, after several excuses, Leica NJ tells me today that they won't be able to finish the job in time. The technician apparently leaves after lunch. either he's part time, or life is good. they're off for week, at the end of the year, so either way I'm screwed. Â I wish their lenses weren't so great. because their customer service sucks. Link to post Share on other sites More sharing options...
Advertisement Posted December 16, 2011 Posted December 16, 2011 Hi toona, Take a look here Leica NJ service sucks. Gotta Rant.... I'm sure you'll find what you were looking for!
tdtaylor Posted December 16, 2011 Share #2 Â Posted December 16, 2011 My experiences have been much different- sorry to hear about your problems. About 2 months ago, I lost the date- it didn't change. Called up and let them know it was headed in to their shop. In the end, they replaced the entire sensor, and had it back to me in two and a half weeks time total. Â On several other occasions, they have repaired/maintained my equipment and have held to their timeframes. I even recently had my WATE CLA'd, with major issues- they quoted me 12 weeks, for it had to go to Germany. Since I had other lenses, I told them I was not in a hurry. Had it back in good working order in about 7 weeks, at the price they originally quoted. Â I did have some issues several years ago, but none recently- thought they had corrected the issues there in the mid 2000s. I also call/email one of reps, such as Carmen, and explain any conditions beforehand, and it has worked well. Â Hopefully you situation is just an exception. Still doesn't help when you don't have your equipment for an event. Link to post Share on other sites More sharing options...
Jeff S Posted December 16, 2011 Share #3 Â Posted December 16, 2011 I know it doesn't help you, but my experience has been similar to Terry's, i.e., on budget and on time, or sometimes quicker. And I likewise never send anything in without having a contact there (by phone and email) go over everything in advance and then monitor and report status along the way. I always ship directly to that person. Â Just curious, though, how you know for certain that the intermittent issues were not related to cards/firmware? I thought that one of the aspects of this issue is that experience is intermittent, so that even if things were fine at one time, problems sometimes appear unexpectedly. Were they able to replicate and confirm their diagnosis upon service? Â Jeff Link to post Share on other sites More sharing options...
StephenPatterson Posted December 17, 2011 Share #4 Â Posted December 17, 2011 I think Leica NJ are pretty backed up right now, because apparently they received an unusually large number of orders for repairs and upgrades from people wanting the work finished before the end of the year. My M9-P and 90 Elmarit-M are due back Jan. 10, which will be about a 5 week turnaround (unless it arrives sooner, which is always possible). I also asked for the work to be completed before the holiday shutdown, but I'm not optimistic. Â I'm sorry you had a problem with your camera, and I would hope that Leica NJ would recognize that your camera had recently been in for work and would push you to the head of the line. Even if the failure was in no way connected to the upgrade (which is impossible to know) Leica NJ should be able to see when a camera has been "home", eh back to Leica Service, too often. Â Stephen Link to post Share on other sites More sharing options...
rscheffler Posted December 22, 2011 Share #5 Â Posted December 22, 2011 I wish Leica USA would offer the fast and express service options available through Leica AG for EU repairs. I was in Germany a few weeks ago, had a 50 Lux with me that needed serious work, dropped it off at the Leica Store in Munich on a Monday and had it back on Friday. Mind you, they muffed infinity focus on it, so it will have to go back (which could be a separate Leica repair rant)... but still, there needs to be a rush option for the USA/Canada market, such as a CPS/NPS style 'pro' membership (with a fee) for those relying on the equipment for their paid work. 2-3 weeks turnaround is frankly unacceptable. Â BTW, I entered the Leica market with a used M9 late in 2010. It had a faulty internal memory battery that resulted in the date/time only running while the camera was on and in use. I dropped it off late in December because I happened to be in Jersey, was told they would be closed for Christmas/New Year, left it with them anyway, and got it back at the beginning of February. Apparently the majority of the delay, other than being closed over the holidays, was waiting for the part(s) to arrive from Germany... Link to post Share on other sites More sharing options...
businessasusual Posted December 22, 2011 Share #6 Â Posted December 22, 2011 I can't praise them enough - lost lens cap to my X1 2 weeks ago - whilst holidaying in NYC (from Western Australia) and Dave from spare parts had one express couriered to my hotel in Lexington Ave from NJ - totally free of charge. (and he was quick to communicate with me). Next time I'm there - I'll get them to CLA my gear. Sorry to hear about your experience - I was really impressed with them! Link to post Share on other sites More sharing options...
StephenPatterson Posted December 24, 2011 Share #7 Â Posted December 24, 2011 Advertisement (gone after registration) I received my 90 Elmarit-M and M9-P on the 21st, which is a three week turnaround and two weeks earlier than promised. It also arrived before Christmas, which is also a good thing. The work was absolutely first class, and as this is my first experience in dealing with Leica NJ I would like to say that I found them professional, attentive, and pleasant to deal with. While I hope I don't need their services anytime soon it's nice to know that such an excellent resource is available. Â Well done Leica NJ!!!!! Â Stephen Link to post Share on other sites More sharing options...
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