Jump to content

Letter from Solms --> confused customers


arthury

Recommended Posts

Advertisement (gone after registration)

I got that letter from Solms about the 30% discount for new lenses if I order them before June 2007. I cannot understand the letter very well. It says that I would *only* qualify for this discount if I have bought the M8 before Dec.31, 2006. Well, I bought my M8 after that date and I certainly registered it in mid Jan 2007. If I don't qualify then why are they sending me the letter all the way from Germany?

 

I am a confused customer. Please help me understand this.

 

THANKS!

Link to post
Share on other sites

x

Hi Arthur,

 

The rules are clear, camera bought in 2006 before December 31, get the discount of 30% till June 2007, period.

 

Having said that, I understand why you a little confuse, when you have bought the camera in 2007, then LEICA should NOT send you this letter at all.

 

Anyways I hope you enjoy your new toy....

 

Theo Peters

Link to post
Share on other sites

Arthur, I think you may have received the letter because they don't know when you paid for the camera.

 

If you had paid for it before the 31st of December and received the camera in January you would qualify for the discount. When you register the camera they obviously know when you regidter it, but there's not way of proving when you paid. So I suspect they are sending the letters out to everyone who registers, so that they won't miss anyone who may have paid before the end of the year.

Link to post
Share on other sites

Slightly bad PR to send a customer the letter and then reject it when they apply to buy a lens. If I were you and wanted a lens, I'd just send in the order and see how you get on. The worst they can do is decline your order... personally, I never decline the opportunity to take money off enthusiastic customers and rules are made to be broken, aren't they?

Link to post
Share on other sites

Archived

This topic is now archived and is closed to further replies.

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...