Jump to content

Who's Leica's head of sales?


waileong

Recommended Posts

Advertisement (gone after registration)

Thanks I was really only looking for the contact for Leica's head of sales. I am not here for group therapy. I'm not here to complain per se. Nor am I here to ask for people to support my position. I'm not asking for anyone to judge whether I'm right or wrong, or whether Leica is right or wrong.

 

You really want the head of Customer Service, not sales, and you can find that on the Leica web site.

 

I received a detailed estimate, in writing (a form) for my repair and it had various options, including a return with no repair at all. One option was to replace, or not, the damaged, but functional top plate. Another was to replace the entire back, or only the LCD. A CLA was not an option because of the extensive damage - it required a CLA. Period. All correspondence with Leica was prompt, courteous and professional. They (Carmen) even double-checked my understanding of the repairs just to be certain. (I went for the entire rebuild.)

 

Yours might have similar options. But as I wrote earlier, Leica might have found that your camera needs a CLA in order to be up to their standards.

 

You can refuse any repair and use the ISO dial on the back rather than to rely upon the sensor pins by the cassette.

Link to post
Share on other sites

  • Replies 59
  • Created
  • Last Reply
Sorry, but that is complete rot, not to put too fine a point on it. Leica are extremely responsive if you approach the right people in the right way.

 

I see so no one complained properly about the zinc parts that can corrorde or the rangefinder patch flare problems both existed for nearly 20 years, and were addressed in the M7 and MP? Note my M6 was made in '94, and has corroded badly.

 

So it is either the Leica user community's fault for not complaining, or my appreciation that these are problems is wrong, & they happened to address them by chance?

 

Noel

Link to post
Share on other sites

Hi Andy

 

The M6 top plate and back door are made of zinc which can corrode badly if not completely passivated, (some late M4-P had a similar top plate), My M6 top plate and back door is corroding, does not worry me, will worry a lot of people though.

 

Leica FAQ — Brass vs. Zinc

 

The M6 rangefinder patch will 'white out' with illumination at 3 oclock high. My M6 does, It does not worry me, will worry a lot of people though..

 

Never had this flare with M2, M3 or M4, it is repeatable with my M6.

 

I assume that no one complained properly?

 

Noel

Link to post
Share on other sites

But they fixed these problems with later models and, IIRC, they would replace very badly corroded M6 top plates.

 

I assume that people must have complained about such things - I would have done. Did you?

Link to post
Share on other sites

Hi Andy

 

I think some people may well have complained. and Leica did improve the passivation so that only a small number of the later manufactured M still had a problem.

 

Yes they have addressed the rfdr flare in M7 and MP after making 100k M6 with the problem.

 

Since I purchased my camera knowing it was corroding cheaper in '09, and had a flary patch it would be wrong for me to complain.

 

And if I did complain they might want to charge me $1200 USD for the consequent other work, as the OP mentions.

 

Lots of people pay to have their finders upgraded to MP finders.

 

I dont think they are customer focused but it does not stop me buying eqpment, ZM or Bessa worse.

 

Noel

P.S. your passport should arrive within a week of purchase...

Link to post
Share on other sites

I see so no one complained properly about the zinc parts that can corrorde

 

Zinc corrosion? I've never seen it. In fact, for rust and corrosion protection on the cars I've built, I use zinc primer. It works very well.

 

Sometimes zinc can look like it has 'white rust', but that actually protects even more.

Link to post
Share on other sites

Zinc corrosion? I've never seen it. In fact, for rust and corrosion protection on the cars I've built, I use zinc primer. It works very well.

 

Sometimes zinc can look like it has 'white rust', but that actually protects even more.

 

Hi Pico

 

On your steel car the Zinc paint or metal coating (Galvanisation) protects the steel by corroding differentially, Zinc dissappears steel remains. As billets it is attached to steel boats, as anodes for the same effect.

 

By itself it will corrode quickly and needs complete protection like steel - a paint or dissimilar metal coating.

 

Brass can be left unprotected, but it is nice to paint or plate it.

 

The M6 had a zinc top plate and back door, Leitz tried to protect it only a very few late M6 corroded, the white dust lifts off the chrome or black paint.

 

Some of the black paint on brass finished pinholed as well but the effect did not look as bad.

 

The cameras still take photos, it is like vulcanite lifting, still a camera.

 

Noel

Link to post
Share on other sites

I use a green spray version of zinc, then a coat of black wrinkle enamel which is then baked. This is largely for cast iron parts such as hydraulic cylinders. Obsessive? Moi?

Link to post
Share on other sites

Sorry but there was a typo in your message. The word to google is "Zinkfrass"

The correct spelling would be “Zinkfraß” (which is also more successful with Google as it turns up twice as many sites).

Link to post
Share on other sites

The correct spelling would be “Zinkfraß” (which is also more successful with Google as it turns up twice as many sites).

 

Yes, that spelling would be the proper one to use in some German speaking countries.

 

:D

Link to post
Share on other sites

Yes, that spelling would be the proper one to use in some German speaking countries.

To be precise it is the correct spelling in all the German speaking countries except the German speaking parts of Switzerland and Liechtenstein.

Link to post
Share on other sites

I use a green spray version of zinc, then a coat of black wrinkle enamel which is then baked. This is largely for cast iron parts such as hydraulic cylinders. Obsessive? Moi?

 

The "green spray" primer is probably made using zinc chromate pigment rather than zinc metal. Zinc chromate was used widely in the past as an effective anticorrosive additive in primers for aluminum and steel in automotive applications. Unfortunately it is environmentally verboten today because the chromate ions which provide the anticorrosive properties can be leached into wastewater, and it can cause contact skin dermatitis when paint containing it is sanded, so it has been replaced by less-effective zinc phosphate pigment in most end uses.

 

If you can still get it, it remains the most effective stuff out there, but use it with care...

 

Regards, Jim

(an old auto paint formulator...)

Link to post
Share on other sites

The correct spelling would be “Zinkfraß” (which is also more successful with Google as it turns up twice as many sites).

 

Your'e right, but the letter "ß" does not exist on too many keyboards outside of Germany.

 

Jürgen

Link to post
Share on other sites

Archived

This topic is now archived and is closed to further replies.

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...