jafleming3 Posted March 4, 2011 Share #1 Â Posted March 4, 2011 Advertisement (gone after registration) Often, we're quick to criticize and complain. I'd like to recognize an act of excellence that defines Leica in my mind. Â First thing tomorrow morning, we're traveling on vacation. I'd misplaced a part from my X1 and called Leica in NJ to see if they had it. They did and shipped it to me immediately - I just received it. Problem solved. That's customer service at its best - the little things do count! Â cheers, Â john Link to post Share on other sites More sharing options...
Advertisement Posted March 4, 2011 Posted March 4, 2011 Hi jafleming3, Take a look here Leica - A Class Act!. I'm sure you'll find what you were looking for!
patrick parker Posted March 4, 2011 Share #2 Â Posted March 4, 2011 what part were you missing? Link to post Share on other sites More sharing options...
spylaw4 Posted March 4, 2011 Share #3 Â Posted March 4, 2011 Good news! Enjoy your holiday and let's see the photos when you return ( in the Photo forums of course!). Link to post Share on other sites More sharing options...
jafleming3 Posted March 4, 2011 Author Share #4 Â Posted March 4, 2011 what part were you missing? Â I unscrewed the small plastic sleeve over the lens and replaced it with an adapter. It's somewhere in my apartment and will show up one day, for sure (I didn't throw it away!). Without it, you can't cover the lens with the cap. Link to post Share on other sites More sharing options...
duylinh.design Posted March 5, 2011 Share #5 Â Posted March 5, 2011 I believed that part it made of alumilium.. Or kind of Link to post Share on other sites More sharing options...
ChiILX1 Posted March 9, 2011 Share #6 Â Posted March 9, 2011 They are AWESOME. I have had 2 great experiences with Leica customer Service in New Jersey. IMO, that's worth A LOT. Link to post Share on other sites More sharing options...
ChiILX1 Posted March 11, 2011 Share #7 Â Posted March 11, 2011 Advertisement (gone after registration) Elaboration: Not only did they repair my X1 both times for free when any other company would have charged me, but both times I requested return by a certain date for events I needed to shoot and they expedited as soon as I asked, and they said they were happy to do it. Link to post Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.