tc168 Posted June 20, 2010 Share #1 Posted June 20, 2010 Advertisement (gone after registration) Hi, hope some kind soul can help me out here. I just downloaded LR2 off the Leica Owners Site but when I install and run LR2, the program asks for the 24-digit serial number which I do not have. Leica sent me the Licence Number which is 7-digits. Didn't get any other email (have been waiting a few hours) regarding the serial number. How do I proceed? Thanks... Link to post Share on other sites More sharing options...
Advertisement Posted June 20, 2010 Posted June 20, 2010 Hi tc168, Take a look here LR Serial Number. I'm sure you'll find what you were looking for!
ricnak Posted June 20, 2010 Share #2 Posted June 20, 2010 I downloaded the software about a week ago. I got LR3. I just needed the serial number of the camera (7 numbers) and then the TAN number from the paperwork that came with the camera. I did have a problem with the serial number though. It seems that people go online and guess serial numbers so that they can get the free software. Someone had already used my number. I emailed Leica. Heard nothing back from them. Contacted the local rep and he organised Leica to re set the serial number so that I could register it. It took about 2 days. No one actually contacted me to say it had been fixed. I just kept trying the numbers I had. Good Luck Link to post Share on other sites More sharing options...
microview Posted June 20, 2010 Share #3 Posted June 20, 2010 There's a difference between the 24 digit number for LR (either v2 or v3, which at present would involve small upgrade fee once you have v2 on your computer) and the seven digit TAN. Doubtless you have read on Leica owner's section: "How to download: .......please select the serial number of the camera for which you want to download Adobe Photoshop Lightroom. You will be sent the software license number in a separate e-mail. Then enter the 7-digit TAN number supplied in order to proceed with authentication. You can download the appropriate version of the software installers below. Please note that you can download the software maximum two times and are only permitted to install it on two computers in accordance with the Adobe license terms." This should have worked. You still have a few days to trial LR3 beta, which I think expires 30th June. Cost of moving to v3 from 2 is well worth it! Link to post Share on other sites More sharing options...
tc168 Posted June 22, 2010 Author Share #4 Posted June 22, 2010 I emailed Leica customer service and they emailed me the serial number to use for LR2. It doesn't have any link to the TAN and Licence No. though. Not sure how everyone else gets theirs...but I'm happy... Link to post Share on other sites More sharing options...
andybarton Posted June 22, 2010 Share #5 Posted June 22, 2010 The TAN number is included in the box that your camera came in. Link to post Share on other sites More sharing options...
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