oyvindandersen Posted October 30, 2009 Share #1 Posted October 30, 2009 Advertisement (gone after registration) I just want to express the great service I got from Leica, I sent my Leica M8 chrome 8 weeks ago to Leica for adjusting the focusing because it was a little out of focus, I received it today, not only was it fixed, they had replaced the CCD, replaced the LCD screen, yes I had scratched it, done a complete service, and all, free of charge! Link to post Share on other sites More sharing options...
Advertisement Posted October 30, 2009 Posted October 30, 2009 Hi oyvindandersen, Take a look here Great service from Leica!. I'm sure you'll find what you were looking for!
Jeff S Posted October 30, 2009 Share #2 Posted October 30, 2009 You should also post this in the customer service section of the forum. People often don't realize how much Leica service actually cares about their product and customer base. I've had similar experiences with Leica New Jersey in the US. Yes, problems occur with small batch, hand made products, but the flip side is that service can reflect the same pride and attention to each individual item. Jeff Link to post Share on other sites More sharing options...
Guest mc_k Posted October 30, 2009 Share #3 Posted October 30, 2009 Same great "old-fashioned" service here, from both NJ and Germany. Link to post Share on other sites More sharing options...
lars_bergquist Posted October 30, 2009 Share #4 Posted October 30, 2009 I'll second that. The only problem with Leica Solms is to keep them from going totally overboard ... The old man from the Age of Screwdrivers Link to post Share on other sites More sharing options...
zsolt Posted October 30, 2009 Share #5 Posted October 30, 2009 I fully agree. My M8 received a same treatment, after a few weeks of waiting the beloved arrived: well wrapped in a sammet little bag, a nice neckstrap,as a present and a PERFECTLY reshaped camera. THANK YOU LEICA! with best regards zso lt Link to post Share on other sites More sharing options...
mikenic Posted October 31, 2009 Share #6 Posted October 31, 2009 My M8 has recently returned from it's "tour of duty" in Solms for a single pixel vertical line problem. I also sent a Nocti f1:0 for alignment and matching to the M8. Both are looking great. Many thanks to Maree Veater and the Customer Service team at Adeal here in Australia. Very professional service as usual. Mike Link to post Share on other sites More sharing options...
andybarton Posted October 31, 2009 Share #7 Posted October 31, 2009 Advertisement (gone after registration) I subscribe to Google Alerts for Leica and they often pick up the odd thread from the forum, unsurprisingly. That latest one that came through only this morning was one about "My M9 has got problems" What a pity they don't seem to pick up some of the more positive threads too... Link to post Share on other sites More sharing options...
picture Posted November 1, 2009 Share #8 Posted November 1, 2009 All the good things said above from me too Link to post Share on other sites More sharing options...
Angelos Viskadourakis Posted November 3, 2009 Share #9 Posted November 3, 2009 Leica replaced my D2 sensor fast at no charge,adjust my M8 viewfinder at no charge,both cameras came back like new,it reminds me why sometimes i pay some more,all is returned back to customers,a service of the highest standards,very happy to be a Leica customer. Link to post Share on other sites More sharing options...
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