Oil on images (and how to handle a consumer issue RIGHT!)

[adan]

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This is a Canon 1D(s) issue, but I know some M8 users have mentioned seeing evidence of lubricant spatter on their sensors, so it seemed appropriate to note that it DOES happen.

 

Support - Digital SLR - EOS-1Ds Mark III - Service Notices - Canon USA Consumer Products

 

Kudos to Canon for being on top of this issue, even if they have been knocked for being slow to respond to some things (1DIII AF issues, e.g.)

 

Kudos to Canon for the detailed and extensive explanation of what is going on - including the Mark-Norton-like "surgery" picture of the offending mirror hinges.

 

As Leica moves (we hope) towards a more professional support and service system to back up the S2, I hope in their visits to this forum they take note of this post. This is how to address the inevitable occasional problems with products!

 

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P.S. I hope this will not be an issue with my forthcoming 5DII, but that if it is, I hope the 5D will get the same service and response as the 1D models.

Edited May 15, 2009 by adan

[delander †]

Yes I noticed that advice from Canon. I have not noticed any oil rings but I checked my camera just in case with a loup and found no oil on the back of the mirror box.

 

My M8 started with oil from somewhere and it was pretty apparent after about two weeks use. I took it back to the dealer who cleaned it. Since then it does not seem to pick up dust as often as my DSLRs.

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