roguewave Posted May 1, 2009 Share #1 Posted May 1, 2009 Advertisement (gone after registration) This morning I summoned all my courage, packed my R8's & DMR for a Safari. I ventured deep into the heart of wild territory, Allendale, NJ, the US home for Leica Camera. I crossed the George Washington Bridge in early morning fog, which amped up the feelings of entering the jungle of suburbia. I arrived at Leica before they opened & had the distinct pleasure & honor of meeting Leica's new CEO Rudy Spiller, first in the parking lot & then inside the offices, where nervous minions buzzed. We at least have a tall, handsome & well dressed , (fashionably attired in a very well tailored modern black suit with no tie, top 2 buttons opened shirt - very NYC sheek). He cuts a fine swath & has an impressive energy level. His manner was direct & open. I told him of my affection & loyalty to Leica & how I was repaid for such: 1) for the singular beauty of the images from my R8/DMR & 2) by having Leica make the formal announcement of the demise of the production of the R system on the occasion of my 57th birthday. An ignominious end for both parties. I praised the Lumix/D-Lux 4 camera, which I thought was a game-changer product. It is selling well & on the home front, my wife has finally taken back the one I bought her at Holidays, for her own use. The older C-Lux -Lumix version is now going to my son as a subway camera. CEO Spiller impressed me with the pertinent questions he asked & his thoughtful replies to my inquiries. I pressed him on the need for compatibility of R lenses in any new SLR system, but he steered clear of any concrete response. Most important of all for me, I brought my R8/DMR in because although I could take pictures, & what awesome pictures this kit delivers, my shutter was failing to cock automatically. I needed to cock it manually, which I done for some number of months, as the prospect of leaving my island home has neared shutterd me in. Oh heavens, I almost got to enjoy the feeling of having a real film camera in my hands again, but alas, progress calls. They inspected & replaced a tiny spring that broke. Almost the thickness of a hair. All that I had to do was wait less than 1 hour, read a fine, old edition of LeicaWorld. I had 2 separate employees explain the nature of what went wrong & the repair. It was fixed immediately. All that was left was to thank them profusely & have them be rewarded by listening to my exhortations to PLEASE GIVE US NEW R COMPATIBLE GEAR!. A fine time was had by this reporter. I got my kit back in tip-top shape & I was reaffirmed in my belief that my love & loyalty was indeed, not misplaced. I love those folks. Quote Link to post Share on other sites More sharing options...
Advertisement Posted May 1, 2009 Posted May 1, 2009 Hi roguewave, Take a look here My brief encounter with Ceo Rudy Spiller. I'm sure you'll find what you were looking for!
adan Posted May 1, 2009 Share #2 Posted May 1, 2009 What? - not even a cell-phone snapshot of Rudy Spiller? A fine reporter you are! ;^) Quote Link to post Share on other sites More sharing options...
Doc Henry Posted May 1, 2009 Share #3 Posted May 1, 2009 Hi Ben, So you are now a "happy" man with a device which works, your son also with his R4S and your wife with the D Lux : so all the family is in Leica ! In France, I send camera or lens to Solms and the service is also impeccable ! The delay is not as in New Jersey, a little longer, average 3 weeks - 1 month and it depends on the breakdown ! Good photos. Henry Quote Link to post Share on other sites More sharing options...
Overgaard Posted May 1, 2009 Share #4 Posted May 1, 2009 Thanks. Good to read. Quote Link to post Share on other sites More sharing options...
Doc Henry Posted May 1, 2009 Share #5 Posted May 1, 2009 Ben, I forget to ask you : How much that cost ? Is it under guarantee? Henry Quote Link to post Share on other sites More sharing options...
roguewave Posted May 1, 2009 Author Share #6 Posted May 1, 2009 All the work has done at NO COST!!! The more I have personal contact with the people at Leica US, the more confident I am in the future. Wonderful, patient & competent folks. Quote Link to post Share on other sites More sharing options...
Doc Henry Posted May 1, 2009 Share #7 Posted May 1, 2009 Advertisement (gone after registration) All the work has done at NO COST!!! The more I have personal contact with the people at Leica US, the more confident I am in the future. Wonderful, patient & competent folks. Good news ! thanks Ben Quote Link to post Share on other sites More sharing options...
adan Posted May 1, 2009 Share #8 Posted May 1, 2009 Found a picture - wearing a tie in this one, but hey, "When in New York....." Leica Camera AG - Investor Relations - Board & Supervisory Board Quote Link to post Share on other sites More sharing options...
roguewave Posted May 1, 2009 Author Share #9 Posted May 1, 2009 Found a picture - wearing a tie in this one, but hey, "When in New York....." Leica Camera AG - Investor Relations - Board & Supervisory Board He looks completely different in person. He is very fluid, rather urbane. Has a great smile & laughs. Articulate & animated. Quote Link to post Share on other sites More sharing options...
hoppyman Posted May 2, 2009 Share #10 Posted May 2, 2009 (edited) Nice reporting although I think a photo or two may have been well received here Did you look to see if he had any unreleased new camera model hanging over his shoulder? I think it might be reasonable to assume that walking in with the new CEO did not harm your repair turnaround time nor level of customer service! This morning I summoned all my courage, packed my R8's & DMR for a Safari. I ventured deep into the heart of wild territory, Allendale, NJ, the US home for Leica Camera. I crossed the George Washington Bridge in early morning fog, which amped up the feelings of entering the jungle of suburbia. I arrived at Leica before they opened & had the distinct pleasure & honor of meeting Leica's new CEO Rudy Spiller, first in the parking lot & then inside the offices, where nervous minions buzzed. We at least have a tall, handsome & well dressed , (fashionably attired in a very well tailored modern black suit with no tie, top 2 buttons opened shirt - very NYC sheek). He cuts a fine swath & has an impressive energy level. His manner was direct & open. I told him of my affection & loyalty to Leica & how I was repaid for such: 1) for the singular beauty of the images from my R8/DMR & 2) by having Leica make the formal announcement of the demise of the production of the R system on the occasion of my 57th birthday. An ignominious end for both parties. I praised the Lumix/D-Lux 4 camera, which I thought was a game-changer product. It is selling well & on the home front, my wife has finally taken back the one I bought her at Holidays, for her own use. The older C-Lux -Lumix version is now going to my son as a subway camera. CEO Spiller impressed me with the pertinent questions he asked & his thoughtful replies to my inquiries. I pressed him on the need for compatibility of R lenses in any new SLR system, but he steered clear of any concrete response. Most important of all for me, I brought my R8/DMR in because although I could take pictures, & what awesome pictures this kit delivers, my shutter was failing to cock automatically. I needed to cock it manually, which I done for some number of months, as the prospect of leaving my island home has neared shutterd me in. Oh heavens, I almost got to enjoy the feeling of having a real film camera in my hands again, but alas, progress calls. They inspected & replaced a tiny spring that broke. Almost the thickness of a hair. All that I had to do was wait less than 1 hour, read a fine, old edition of LeicaWorld. I had 2 separate employees explain the nature of what went wrong & the repair. It was fixed immediately. All that was left was to thank them profusely & have them be rewarded by listening to my exhortations to PLEASE GIVE US NEW R COMPATIBLE GEAR!. A fine time was had by this reporter. I got my kit back in tip-top shape & I was reaffirmed in my belief that my love & loyalty was indeed, not misplaced. I love those folks. Edited May 2, 2009 by hoppyman typos Quote Link to post Share on other sites More sharing options...
k_g_wolf ✝ Posted May 3, 2009 Share #11 Posted May 3, 2009 The camera was >>in<< for a repair, so he couldn´t take a photo and when the camera was back again the CEO has another appointment already ... Thx for your report, great to read. Hope some of these customerwishes become reality soon. Best Quote Link to post Share on other sites More sharing options...
NZDavid Posted May 4, 2009 Share #12 Posted May 4, 2009 Guess he didn't spill launch date of new R10 and M9? Quote Link to post Share on other sites More sharing options...
offshore Posted May 5, 2009 Share #13 Posted May 5, 2009 This morning I summoned all my courage, packed my R8's & DMR for a Safari. I ventured deep into the heart of wild territory, Allendale, NJ, the US home for Leica Camera. I crossed the George Washington Bridge in early morning fog, which amped up the feelings of entering the jungle of suburbia. I arrived at Leica before they opened & had the distinct pleasure & honor of meeting Leica's new CEO Rudy Spiller, first in the parking lot & then inside the offices, where nervous minions buzzed. We at least have a tall, handsome & well dressed , (fashionably attired in a very well tailored modern black suit with no tie, top 2 buttons opened shirt - very NYC sheek). He cuts a fine swath & has an impressive energy level. His manner was direct & open. I told him of my affection & loyalty to Leica & how I was repaid for such: 1) for the singular beauty of the images from my R8/DMR & 2) by having Leica make the formal announcement of the demise of the production of the R system on the occasion of my 57th birthday. An ignominious end for both parties. I praised the Lumix/D-Lux 4 camera, which I thought was a game-changer product. It is selling well & on the home front, my wife has finally taken back the one I bought her at Holidays, for her own use. The older C-Lux -Lumix version is now going to my son as a subway camera. CEO Spiller impressed me with the pertinent questions he asked & his thoughtful replies to my inquiries. I pressed him on the need for compatibility of R lenses in any new SLR system, but he steered clear of any concrete response. Most important of all for me, I brought my R8/DMR in because although I could take pictures, & what awesome pictures this kit delivers, my shutter was failing to cock automatically. I needed to cock it manually, which I done for some number of months, as the prospect of leaving my island home has neared shutterd me in. Oh heavens, I almost got to enjoy the feeling of having a real film camera in my hands again, but alas, progress calls. They inspected & replaced a tiny spring that broke. Almost the thickness of a hair. All that I had to do was wait less than 1 hour, read a fine, old edition of LeicaWorld. I had 2 separate employees explain the nature of what went wrong & the repair. It was fixed immediately. All that was left was to thank them profusely & have them be rewarded by listening to my exhortations to PLEASE GIVE US NEW R COMPATIBLE GEAR!. A fine time was had by this reporter. I got my kit back in tip-top shape & I was reaffirmed in my belief that my love & loyalty was indeed, not misplaced. I love those folks. What? No autograph on an R8 DMR brochure? What a waste of time. Quote Link to post Share on other sites More sharing options...
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