Experience shopping at online stores

[Alex M]

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Hello,
I apologise for starting my journey on the forum with a q
uestion, but who else but Leica camera enthusiasts can help me?
I was planning to buy a Leica SL2 camera.
https://www.photospecialist.ie/ leica-10856-sl2-body-black-qm2-outlet

https://www.kamera-express.de/leica-10856-sl2-geh-use-schwarz-qm2-outlet
However, the online shops listed (there are also regular shops) did not satisfy my questions, which I consider to be quite normal.
Perhaps someone has used the services of these sites and has interesting experience with purchases and subsequent warranty repairs, sometimes with a 5-year warranty. These are EU countries.
Customer service was unable to give me clear answers to my questions:
Year of manufacture (there was only one answer: 24 June 2016!!!!!)
Condition (actual). I got the impression that the cameras are on the moon and the signal with real photos does not reach Earth. Perhaps I am mistaken and asking too much for €3,000?
I would appreciate your advice. I am unable to visit the shops listed on this website.
Yours sincerely, Alex
 

[250swb]

I have no experience with either of them, but there is something about their website presentation that wouldn't make me trust them. There are companies that offer great deals but are really only fishing for customers with fake adverts. Find an actual bricks and mortar camera shop such as a Leica Store or a well established shop, or go to an established online retailer like MPB. If you say where you are in Europe maybe somebody can advise you.

[Maarten]

Kamera Express is a reliable Dutch camera store that recently expanded in Germany. I’ve dealt with them and they offered good service. I don’t think their advertisement is fake.

[Pieter12]

You might find that even going to the store in person, no one will necessarily be able to answer your questions.

[Eoin]

Given the link was .ie I presume from Ireland?.

No retail outlets here would stock it.
There are plenty of reputable sellers on eBay, MBP is also an option as is Leica's own website.

€3k is about €800 too much for a mint SL2 IMO, search elsewhere and bide your time. Great camera.

[jdlaing]

16 minutes ago, Eoin said:

Given the link was .ie I presume from Ireland?.

No retail outlets here would stock it.
There are plenty of reputable sellers on eBay, MBP is also an option as is Leica's own website.

€3k is about €800 too much for a mint SL2 IMO, search elsewhere and bide your time. Great camera.

MPB is owned by Matt Barker. Nothing to do with Leica ownership. 

[Eoin]

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Nothing to do with what I wrote either 🙃

[Alex M]

I really appreciate your opinion. Two years ago, I bought some photography equipment on the website https://www.photospecialist.ie/ (based in the Netherlands) and had no complaints. They deliver to Ireland. In this case, the offer on the website is marked as ‘QM2 OUTLET’, and I understand what that means.
I asked a few simple questions: Hello, could you please clarify what Leica 10856 SL2 Body Black QM2 OUTLET means? 1. Demonstration version 2. Returned goods 3. Has minor scratches 4. What year was the camera manufactured? 

Over the course of a week, I corresponded with customer service and received the following responses from the consultant: ‘You can buy from us and have the package delivered directly to your address in Ireland, and if you are not satisfied with the product, you will have 30 days to return it and request a full refund; otherwise I can buy it directly from Leica!!!’.   (I really like this answer.)
‘No, the product is actually new, it's just that the price has been reduced because we have a lot of units in stock.’
‘The camera was released on 24 June 2016.’

I constantly monitor Ebay, classic.leica-camera and MBP websites, and I am attracted by the 5-year warranty from the seller.
Buying from a private individual has its drawbacks — I won't be able to send the camera on my behalf for warranty repairs in Wetzlar, as the warranty and receipt are not in my name, according to the response from the Leica office.
The manager of the German website was also unable to answer my questions.

 

Edited 19 minutes ago by Alex M