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kmonroe99

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I've sent an email to Leica product support, but I was wondering if anyone here has had a similar experience...

I received a new SL2-S kit, ordered from Amazon in the US.  The outside of the box has a red dot in the are marked "Version ROW."  I go the the Leica product registration page and select ROW SL2-S kit and then enter the number on the bottom of the camera body; Web page says it's not a valid number.  So I tried every number I could find on the outside of the box, all with no luck.

Any ideas?

Thanks

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Good day.  I've had similar problems with merchandise purchased directly from a Leica factory store. I used the contact email address on the registration page and provided them with the numbers on the product.  On both occurrences I had a response from Leica within 48 hours indicating that the problem was on their end and I should try again.  I did and the products were successfully registered.  Hope this helps.  Best,  Ken

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24 minutes ago, kmonroe99 said:

I've sent an email to Leica product support, but I was wondering if anyone here has had a similar experience...

I received a new SL2-S kit, ordered from Amazon in the US.  The outside of the box has a red dot in the are marked "Version ROW."  I go the the Leica product registration page and select ROW SL2-S kit and then enter the number on the bottom of the camera body; Web page says it's not a valid number.  So I tried every number I could find on the outside of the box, all with no luck.

Any ideas?

Thanks

The camera serial no. is the only no. that you can register. I had a similar issue with my SL2-S, have you tried registering as "Version EU/US/JP" ?

 

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Edited by michali
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