Hey You Posted September 17, 2020 Share #1 Posted September 17, 2020 Advertisement (gone after registration) In April 2015, before Adobe adopted a subscription-only policy, I bought a copy of Adobe Lightroom. In April 2016 I upgraded to a new MacBook. When I transferred files and programs to it, Lightroom would not work and I had to download it again from the Adobe website. I did not download the most recent version of Lightroom; I downloaded the version I had purchased and owned outright. Adobe made it needlessly complicated to do so, so much so that I had to make repeated attempts and needed to document all my steps before I finally succeeded. I suspected that they were trying to induce me to subscribe. In March 2020 I upgraded my computer once again, and once again I was obliged to download Lightroom from the Adobe website. I referred to the procedures I had previously documented and easily downloaded Lightroom. As before, I downloaded the version which I had purchased and owned, not the most recent version. Adobe then advised me that I needed to download an installer and referred me to the appropriate installer program for my version of Lightroom. I downloaded this, only to receive an error message that the installer and the program it was trying to install were incompatible - the program was 64-bit, while the installer was 32-bit. Colour me cynical, but I do not believe that this incompatibility was an accident, I do not believe that I am the first Lightroom owner to experience this problem, and I do not believe that Adobe is unaware of this problem. I had no success getting around this roadblock, and so can no longer use Lightroom. I now refuse to use Adobe and instead use Apple “Photos” which came free and pre-installed with my Mac. For my modest needs, it is adequate. Have any others had a similar experience, and have you found a workaround? Link to post Share on other sites More sharing options...
Advertisement Posted September 17, 2020 Posted September 17, 2020 Hi Hey You, Take a look here Purchased copy of Adobe Lightroom non-functional. I'm sure you'll find what you were looking for!
jaapv Posted September 17, 2020 Share #2 Posted September 17, 2020 You are trying to install 5 1/2 years old legacy software on a 2020 computer. It is hardly a surprise that it is troublesome installing. The best thing to do is to let the Adobe helpdesk (use the chat function) install it on your computer. If that doesn't work I think that it is end of the line and you will have to look for alternatives. Link to post Share on other sites More sharing options...
Peter Kilmister Posted September 17, 2020 Share #3 Posted September 17, 2020 I find Adobe to be very unhelpful. Like you I had proprietary software; versions LR5 and LR6. I was happily using LR6 until Apple upgraded to Catalina. Then LR6 wouldn't work because it is 32 bit. LR5 still works but that's not a good as LR6 was. Link to post Share on other sites More sharing options...
lucerne Posted September 17, 2020 Share #4 Posted September 17, 2020 Peter I upgraded my 2013 Macbook Pro to Catalina 10.15.5 this morning. My Lightroom version 6.14 already on the Macbook is a long installed stand-alone non-subscription version acquired at the time of my M9-P Reading the content of this thread prompted me to fire up Lightroom and check. It seems to fully work (except for the Lightroom Mobile feature that has always required a LR CC subscription. Can't explain your findings but I wouldn't rush into a software upgrade until I was absolutely sure that it was necessary. Regards Gordon Link to post Share on other sites More sharing options...
Reini Posted September 17, 2020 Share #5 Posted September 17, 2020 Did you deactivate your program on the old laptop before reinstalling it? Unsubscribed from the program there?It must always match the current computer ID. I don't know if it's helpful. That comes to mind. Link to post Share on other sites More sharing options...
Mikep996 Posted September 17, 2020 Share #6 Posted September 17, 2020 (edited) I absolutely agree re the newfound way to rip everybody off by requiring a "subscription" to use a program. I also refuse to participate and quit using Adobe photo programs quite a while ago. I was a big Apple Aperture user and switched to Adobe after Apple abandon aperture and left us in the lurch. But Adobe's subscription policy ended that and I found that Apple Photos do fine for anything I need nowadays. I still pretty much discard any pic that didn't come out of the camera as I intended/hoped rather than futz around with putting lipstick on a pig. Edited September 17, 2020 by Mikep996 1 Link to post Share on other sites More sharing options...
jaapv Posted September 17, 2020 Share #7 Posted September 17, 2020 Advertisement (gone after registration) I have a different experience with Adobe Customer Support. My 2010 MacPro (upgraded) still runs High Sierra for various reasons. The 2020 CC programs run flawlessly. However, somehow the desktop app got broken and I could not repair it. The gentleman from India took three hours uninstalling and deleting files that had accumulated over a decade and reinstalled the app. I don't find the subscription a rip-off. It has saved me about double the price in upgrades. Link to post Share on other sites More sharing options...
pedaes Posted September 17, 2020 Share #8 Posted September 17, 2020 (edited) Sorry, but I think you guys are missing out. LrC (Lightroom Classic) - the subscription version- has a load of enhancements over LR6 and is well worth the subscription .You are then set for all future upgrades to hardware and future LrC upgrades. IMHO of course! Edited September 17, 2020 by pedaes 1 Link to post Share on other sites More sharing options...
rramesh Posted September 17, 2020 Share #9 Posted September 17, 2020 The latest version of MacOS will not support 32-bit applications. Hence the installer error you are seeing. Link to post Share on other sites More sharing options...
Jeff S Posted September 17, 2020 Share #10 Posted September 17, 2020 (edited) Indeed. Complain to Apple. I find the 10 buck a month cost.... for LR Classic AND Photoshop combined... an absolute bargain. Peanuts compared to everything else I spend on my overall photographic needs. We’re Leica users, right? To each his own. Jeff Edited September 17, 2020 by Jeff S Link to post Share on other sites More sharing options...
lucerne Posted September 17, 2020 Share #11 Posted September 17, 2020 to: Hey You You state that you have a newish 64 bit system. So do I on my 7 year old Macbook Pro. See my earlier post. Standalone LR6 on my Macbook Pro continues to work after today's OS upgrade. I haven't had to do any re-installation. I pay nothing (original free Leica offer)and never have. Why are some responders pointing to the problems with 32bit. In your particular case (and mine) its irrelevant. However, if you de-installed and now need to re-install, the original installer program is possibly 32 bit and may be the only portion you need to acquire. Adobe should be able to provide that. I wont be paying unless and until absolutely necessary. The additional features of CC don't interest me. So. To repeat, I can confirm that a pre-installed LR6 standalone version continued to work under the new Catalina OS released today. I'm using it right now! Link to post Share on other sites More sharing options...
Jeff S Posted September 17, 2020 Share #12 Posted September 17, 2020 27 minutes ago, lucerne said: to: Hey You I wont be paying unless and until absolutely necessary. The additional features of CC don't interest me. LR Classic no longer includes the designation CC, and has no requirement for cloud storage. I use it with my same disk storage. For me, the added controls compared to LR 6, especially additional local adjustment tools, are well worth the cost. It has reduced my need for Photoshop, and the $120 per year for the two programs actually saves me some money compared to the former standalone upgrades, and new camera/lens updates are immediate along with any other improvements. I spend over twice this on a new camera battery. Jeff 1 1 Link to post Share on other sites More sharing options...
lucerne Posted September 17, 2020 Share #13 Posted September 17, 2020 Thats a different matter Jeff and purely down to personal preference.. The original point is that the original installation does work. Thanks for your comments on cost which may be relevent to some on the forum. 1 Link to post Share on other sites More sharing options...
Jeff S Posted September 17, 2020 Share #14 Posted September 17, 2020 4 minutes ago, lucerne said: Thats a different matter Jeff and purely down to personal preference.. Exactly, and in response to your comment that “the additional features of CC don’t interest me”. Jeff Link to post Share on other sites More sharing options...
jaapv Posted September 17, 2020 Share #15 Posted September 17, 2020 49 minutes ago, lucerne said: to: Hey You You state that you have a newish 64 bit system. So do I on my 7 year old Macbook Pro. See my earlier post. Standalone LR6 on my Macbook Pro continues to work after today's OS upgrade. I haven't had to do any re-installation. I pay nothing (original free Leica offer)and never have. Why are some responders pointing to the problems with 32bit. In your particular case (and mine) its irrelevant. However, if you de-installed and now need to re-install, the original installer program is possibly 32 bit and may be the only portion you need to acquire. Adobe should be able to provide that. I wont be paying unless and until absolutely necessary. The additional features of CC don't interest me. So. To repeat, I can confirm that a pre-installed LR6 standalone version continued to work under the new Catalina OS released today. I'm using it right now! Not only extra features. Improved algorithms = improved image quality. Noticeable, I might add 3 Link to post Share on other sites More sharing options...
Jeff S Posted September 17, 2020 Share #16 Posted September 17, 2020 Just now, jaapv said: Not only extra features. Improved algorithms = improved image quality. Noticeable, I might add +1 Jeff Link to post Share on other sites More sharing options...
jaapv Posted September 17, 2020 Share #17 Posted September 17, 2020 I have Photoshop 3,4,5 and 6 plus LR 2 through 6. If I calculate the price, it would probably pay for a CL+lens. I prefer 120 Euro a year...🙄 1 Link to post Share on other sites More sharing options...
roydonian Posted September 18, 2020 Share #18 Posted September 18, 2020 It doesn't strike me as unreasonable to expect to be able to run five and a half year old software on a new computer. Over the almost two decades that I worked for my last major client, I replaced my computer in 2001, 2004, and 2014, and switched operating systems from Windows 2000 to XP and then to Windows 7. For most of that time I used Microsoft Office 2000 as my main working tool, and still do. The software I used for military threat modelling until I retired was written in 2011, and ran happily on my two most recent machines and under Win 2000, and XP. It still runs OK under 64 bit Windows 7, as does most of the software I've purchased over the last 15 years. 1 Link to post Share on other sites More sharing options...
Bobitybob Posted September 18, 2020 Share #19 Posted September 18, 2020 I no longer use Lightroom and have switched to Exposure X5 and will upgrade to the new version X6 which is due out soon, so don't really have a dog in this fight. However, out of interest I tried to install LR5 today on my Big Sur beta and guess what, it works fine. I wonder why Adobe changed the installer architecture which in effect crippled LR6 on newer 64bit versions of macOS when they had a perfectly good 64bit installer for LR5? Link to post Share on other sites More sharing options...
rob_w Posted September 19, 2020 Share #20 Posted September 19, 2020 Good question. Cannot imagine the correct answer 🤨 Link to post Share on other sites More sharing options...
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