rcusick Posted August 14, 2020 Share #1 Posted August 14, 2020 Advertisement (gone after registration) I sent two lenses in for service right before covid - on March 13th. Still haven't gotten anything back and no eta. Anyone else have a different experience? Quote Link to post Share on other sites More sharing options...
Advertisement Posted August 14, 2020 Posted August 14, 2020 Hi rcusick, Take a look here Leica Service. I'm sure you'll find what you were looking for!
dkmoore Posted August 14, 2020 Share #2 Posted August 14, 2020 26 minutes ago, rcusick said: I sent two lenses in for service right before covid - on March 13th. Still haven't gotten anything back and no eta. Anyone else have a different experience? Did you call them to check in? they were shut down for quite some time and only got back Into the offices in July. I know they are working through a heavy backlog due to COVID but you should certainly give them a call. Quote Link to post Share on other sites More sharing options...
rcusick Posted August 15, 2020 Author Share #3 Posted August 15, 2020 I did. They said they were back up and running about two months ago. Normally cla should take three weeks. Quote Link to post Share on other sites More sharing options...
dkmoore Posted August 15, 2020 Share #4 Posted August 15, 2020 45 minutes ago, rcusick said: I did. They said they were back up and running about two months ago. Normally cla should take three weeks. Global pandemic and businesses shut down will do that. Quote Link to post Share on other sites More sharing options...
tgray Posted August 15, 2020 Share #5 Posted August 15, 2020 I just got an estimated turn around on a lens adjustment today and was told 14 weeks from estimate approval. Quote Link to post Share on other sites More sharing options...
Guest BlackBarn Posted August 15, 2020 Share #6 Posted August 15, 2020 Sent my Nocti for damage repair through New Zealand Leica on the 10/7. Booked into the repair dep on the 23/7. Repair quote received on the 28/7 and I approved the same day. I didn’t ask for an eta but was expecting another 4-8 weeks. Based on the above I could be way out....who knows? Quote Link to post Share on other sites More sharing options...
tgray Posted August 15, 2020 Share #7 Posted August 15, 2020 Advertisement (gone after registration) Should have clarified the 14 week quote was Leica NJ. Quote Link to post Share on other sites More sharing options...
darylgo Posted August 15, 2020 Share #8 Posted August 15, 2020 February, sent two lenses and body, adjustment for focus, returned very end of July. Forever, but lenses were perfect. Leica NJ. New Jersey was effected by New York and I’m happy to wait the added time, albeit frustrating, to know the personnel are safe. Quote Link to post Share on other sites More sharing options...
rcusick Posted August 15, 2020 Author Share #9 Posted August 15, 2020 Yes. Same I want them to be safe. I was just looking for current turnaround times as they won't give me any. 14 weeks seems right. So maybe I'm looking at another 4 weeks given they opened again about two months ago. Quote Link to post Share on other sites More sharing options...
Stef63 Posted August 15, 2020 Share #10 Posted August 15, 2020 The problem with the 14 weeks is that it means your lens will sit 13 weeks on the shelf at Leica and one week in the repair lab. I would love it that when I have something to ship to Leica for repair they would give me a timeframe - be it in 3 months - when I should ship the camera or lens to them - and that when it arrives they can start right away so that the turn around time would be limited to shipping, repair, shipping back, without the 13 week shelve time. Oh well, one can still hope. Quote Link to post Share on other sites More sharing options...
roydonian Posted August 16, 2020 Share #11 Posted August 16, 2020 Back in the glory days of 1950s and 1960s for the Acoustical Manufacturing Company and its Quad hi-fi amplifiers, company founder Peter Walker set the goal that a faulty product would be repaired and shipped back the day after it had arrived. A product brought to the company's premises at 9am by its owner could be collected at 5pm. His products were expensive, but that pricetag had been set high enough to fund a well-equipped and well-staffed repair department that would ensure that faulty items would not languish on the shelf. Walker saw fast repair turnaround as important, Leica (and Leitz before it) did not. Quote Link to post Share on other sites More sharing options...
jdlaing Posted August 16, 2020 Share #12 Posted August 16, 2020 On 8/15/2020 at 12:49 PM, Stef63 said: The problem with the 14 weeks is that it means your lens will sit 13 weeks on the shelf at Leica and one week in the repair lab. I would love it that when I have something to ship to Leica for repair they would give me a timeframe - be it in 3 months - when I should ship the camera or lens to them - and that when it arrives they can start right away so that the turn around time would be limited to shipping, repair, shipping back, without the 13 week shelve time. Oh well, one can still hope. You must have more than one M camera to avoid this issue! Quote Link to post Share on other sites More sharing options...
Jeff S Posted August 16, 2020 Share #13 Posted August 16, 2020 On 8/15/2020 at 1:49 PM, Stef63 said: The problem with the 14 weeks is that it means your lens will sit 13 weeks on the shelf at Leica and one week in the repair lab. I would love it that when I have something to ship to Leica for repair they would give me a timeframe - be it in 3 months - when I should ship the camera or lens to them - and that when it arrives they can start right away so that the turn around time would be limited to shipping, repair, shipping back, without the 13 week shelve time. Oh well, one can still hope. This is my protocol before sending items to DAG (Don Goldberg) for service. I call first to determine estimated turnaround before committing to sending gear. As a result, turnaround is always quick and without surprise. He fixed the focus action on my 50 M Summilux ASPH after Leica NJ tried and failed, for a very small charge, and it was back in my hands in under 2 weeks. I haven’t sent anything to NJ since (although I would if I had warranty coverage on an expensive repair). Jeff Quote Link to post Share on other sites More sharing options...
logan2z Posted August 16, 2020 Share #14 Posted August 16, 2020 1 hour ago, Jeff S said: This is my protocol before sending items to DAG (Don Goldberg) for service. I call first to determine estimated turnaround before committing to sending gear. As a result, turnaround is always quick and without surprise. He fixed the focus action on my 50 M Summilux ASPH after Leica NJ tried and failed, for a very small charge, and it was back in my hands in under 2 weeks. I haven’t sent anything to NJ since (although I would if I had warranty coverage on an expensive repair). Jeff I don't know why camera repairers don't follow a similar protocol to some watch repairers. I've had some vintage watches serviced by a vintage watch repair specialist who will reserve a slot for you in their queue. When your slot is coming up he asks you to ship the watch to him and he works on it when it is received. So your watch isn't just sitting around for weeks in his shop waiting for its turn in the repair queue. That's similar to what you are doing with DAG, although you seem to be managing the process yourself rather than it being an official protocol followed by DAG. Quote Link to post Share on other sites More sharing options...
Jeff S Posted August 16, 2020 Share #15 Posted August 16, 2020 37 minutes ago, logan2z said: I don't know why camera repairers don't follow a similar protocol to some watch repairers. I've had some vintage watches serviced by a vintage watch repair specialist who will reserve a slot for you in their queue. When your slot is coming up he asks you to ship the watch to him and he works on it when it is received. So your watch isn't just sitting around for weeks in his shop waiting for its turn in the repair queue. That's similar to what you are doing with DAG, although you seem to be managing the process yourself rather than it being an official protocol followed by DAG. Agree. I treat camera service much like auto service. I would never just drop my car off at the dealer (unless the car died and got towed), hoping they’d get around to it some day. Same with a doctor’s appointment, or anyone else that is considered a professional. Common sense to me. Jeff Quote Link to post Share on other sites More sharing options...
fotomas Posted August 16, 2020 Share #16 Posted August 16, 2020 I waited extra for my holidays to gave my digital stuff for calibration to the CC at Wetzlar and took the analog M with me instead. When I asked before, how long it would take they promised 3 - 4 weeks. Now 4 weeks are over, I'm already back from vacation and no indication, that they started the work. But they also told me before that the work I asked for should cost around 800 Euro, what turned to over 2000 in the estimate of costs then... Looks like all my hopes going to fail and I'm now without my cameras an lenses for weeks Quote Link to post Share on other sites More sharing options...
Guest BlackBarn Posted August 20, 2020 Share #17 Posted August 20, 2020 On 8/15/2020 at 2:18 PM, BlackBarn said: Repair quote received on the 28/7 Nocti now on its way back to NZ. So Wetzlar have had it for around 4 weeks. Quote Link to post Share on other sites More sharing options...
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