When is Leica stopping the M10 Monochrom freezing

[Kaechen]

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vor 6 Stunden schrieb MrFriendly:

Yesterday I formatted my memory card, a Lexar Professional 1667, and within twenty minutes of shooting with my M246M, the camera froze.  The freezing and the lockups issues in the M cameras have nothing to do with memory cards, so please for the love of everything that's good, stop spreading misinformation.  Leica needs to fix its software bugs, that all.

Thanks for the comment. Let me put this right. The behaviour of the SD card, as I discribed it, is known. Issues result out of this behaviour. So, this is no misinformation. You are right, too, since Leica has to fix this behaviour and deal properly with the card's logic. Leica needs to fix its software bugs, that's right. I was shooting 90 mins with an M10M today with a San Disk 95 MB/s type @ 32 GB total. Not a single freeze. DL some 280 images then. 22 corrupt files. That I found annoying!

[LeicaPassion]

Has Leica stated that it will address the issue?  If not, does someone have a good contact at Leica who can get it done?

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[MrFriendly]

9 hours ago, LeicaPassion said:

Has Leica stated that it will address the issue?  If not, does someone have a good contact at Leica who can get it done?

Given the fact that the M246M also suffers from this issue, I would say the bug(s) are several years old.  I find it hard to believe that Leica isn't aware of the bugs, so what does that mean for us?  It means that Leica is either unable to fix the bugs, or Leica so far has decided to not spend resources on fixing the issues.  I think Leica should release their M source code, because they simply don't have the manpower to handle software complexities.  

[fotomas]

Couldn't remember that my M 246 ever had a freeze. Was there a debate about it, that I missed?

[convexferret]

4 hours ago, fotomas said:

Couldn't remember that my M 246 ever had a freeze. Was there a debate about it, that I missed?

I've never had an M246 freeze, but maybe 1 in 1000 shots would result in a "misfire". The shutter would cough but a blank photo would be taken. The next would be fine. This has been reported elsewhere over the years.

[strohscw]

As written in several comments in this post I had those freezing issues, got the camera in Wetzlar repaired and after several weeks of camera use since that I have to say: it works, no more freezing. So it looks like I was wrong with the feeling that it could be a firmware issue. I am now really happy with my M10M.

Hope that all that have the same issue get their cameras repaired.

Greetings from Austria.

Wolfram

[MrFriendly]

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On 11/8/2020 at 6:22 AM, strohscw said:

As written in several comments in this post I had those freezing issues, got the camera in Wetzlar repaired and after several weeks of camera use since that I have to say: it works, no more freezing. So it looks like I was wrong with the feeling that it could be a firmware issue. I am now really happy with my M10M.

Hope that all that have the same issue get their cameras repaired.

Greetings from Austria.

Wolfram

It would really help if you actually described what was wrong with your camera.  If not the firmware, what was causing the freezing?  What did they repair?  Both of my M246M and M10-P are having this freeze/lockup issue, and i'm  currently in talks with the Leica technicians.  So far they've told me to format my memory card and try slower memory cards to see if the problem goes away, lol.

With so many people affected by this freeze/lock up issue, there needs to be a recall or some kind of class action lawsuit.

[strohscw]

Am 5.10.2020 um 15:45 schrieb strohscw:

Latest info from my Camera in Wetzlar:

I just got a repair info. So it looks like my EVF is ok, in my camera they had to change the circuit board, the conductive track and a piece of isolation. So it looks like it is not an issue of the firmware. In the meantime I used the loan unit for some shots without any freezing up to now.

So I hope this issue is gone now.

 

Greetings

Wolfram

As I wrote in post #28 they had to change the circuit board, the conductive track and a piece of isolation.

[Sandokan]

18 hours ago, strohscw said:

As I wrote in post #28 they had to change the circuit board, the conductive track and a piece of isolation.

I think the problem is people are not reading ... I quoted your post, but the comments kept coming "when will Leica fix this software issue" ... and now a class action lawsuit      

[Ken Abrahams]

I have only had three of four "freeze ups" in nine months. Hardly a class action, at this point. 

[MrFriendly]

On 11/9/2020 at 10:19 PM, strohscw said:

As I wrote in post #28 they had to change the circuit board, the conductive track and a piece of isolation.

Thanks, I had actually read post #28, but didn't realize it was the same person.

If it's really hardware issue, which I doubt, I don't understand why Leica is wasting my time by telling me to format my sd cards.

[Guest]

I had my first freeze up with my M10-P today.  I had just changed the lens with the power off and the camera froze - wouldn’t take a picture and temporarily showed a static-y blue screen. It still turned on and off and when the blue screen went away I was able to get to the menu. I removed the lens and put it on my M10M and the M10M worked fine. I put a different lens on the M10P and it was still frozen. I turned the camera on and off several times, took the battery out and put it back in, took the SD card out and put it back in, reformatted the SD card, and reset the camera. It still remained frozen and temporarily showed the blue screen.  I was packing it up to send to Leica customer care when I gave it one last try - replacing the SD card with a different brand (the SD card in it had always worked fine).  Well that did the trick and now the camera is working great. This was the offending SD card - sheesh!:

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[strohscw]

vor 5 Minuten schrieb ChrisL:

I had my first freeze up with my M10-P today.  I had just changed the lens with the power off and the camera froze - wouldn’t take a picture and temporarily showed a static-y blue screen. It still turned on and off and when the blue screen went away I was able to get to the menu. I removed the lens and put it on my M10M and the M10M worked fine. I put a different lens on the M10P and it was still frozen. I turned the camera on and off several times, took the battery out and put it back in, took the SD card out and put it back in, reformatted the SD card, and reset the camera. It still remained frozen and temporarily showed the blue screen.  I was packing it up to send to Leica customer care when I gave it one last try - replacing the SD card with a different brand (the SD card in it had always worked fine).  Well that did the trick and now the camera is working great. This was the offending SD card - sheesh!:

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Hallo ChrisL,

Sony has an issue with some of their first production Tough-Cards, which they are exchanging. Check the Sony homepage for their exchange program und how to find out if Your card is one of these.

Greetings

Wolfram

[MrFriendly]

On 11/16/2020 at 10:32 PM, ChrisL said:

I had my first freeze up with my M10-P today.  I had just changed the lens with the power off and the camera froze - wouldn’t take a picture and temporarily showed a static-y blue screen. It still turned on and off and when the blue screen went away I was able to get to the menu. I removed the lens and put it on my M10M and the M10M worked fine. I put a different lens on the M10P and it was still frozen. I turned the camera on and off several times, took the battery out and put it back in, took the SD card out and put it back in, reformatted the SD card, and reset the camera. It still remained frozen and temporarily showed the blue screen.  I was packing it up to send to Leica customer care when I gave it one last try - replacing the SD card with a different brand (the SD card in it had always worked fine).  Well that did the trick and now the camera is working great. This was the offending SD card - sheesh!:

 

I use Lexar Professional 1667 (recommended by Leica specialist) with both of my M246 and M10-P, and they both freeze.  I've also tried Promaster SD cards, and it also freezes.  This freeze issue has nothing to do with SD cards. If it really was the SD cards, Leica would and should publish a list of SD cards.

This is a firmware bug that causes a  freeze/lock up usually during reading or writing of data to SD cards, and people with no technical understanding of how computers work naively assume it's their SD cards.  With certain SD cards, depending on the read/write speeds, you might increase or decrease the likelihood of triggering the bug, but that doesn't mean you've fixed the problem.  The software defect is still there, and Leica should fix it, or at least  acknowledge it.

It's only a matter of time before your M10-P locks up again, I guarantee it.

[Erato]

Touch screen might be the one to take the fault.

Please keep your nose away from the screen or half press the shutter release botton. 

[Guest]

1 hour ago, MrFriendly said:

 

I use Lexar Professional 1667 (recommended by Leica specialist) with both of my M246 and M10-P, and they both freeze.  I've also tried Promaster SD cards, and it also freezes.  This freeze issue has nothing to do with SD cards. If it really was the SD cards, Leica would and should publish a list of SD cards.

This is a firmware bug that causes a  freeze/lock up usually during reading or writing of data to SD cards, and people with no technical understanding of how computers work naively assume it's their SD cards.  With certain SD cards, depending on the read/write speeds, you might increase or decrease the likelihood of triggering the bug, but that doesn't mean you've fixed the problem.  The software defect is still there, and Leica should fix it, or at least  acknowledge it.

It's only a matter of time before your M10-P locks up again, I guarantee it.

I'm guessing you're right and this is a really annoying problem - but obviously it has "something" to do with SD cards since switching brands of SD card was the only thing that solved the problem.  I'm going to send the Sony cards back as part of their recall and use my Sandisk Extreme Pro cards which I haven't had any issues with (so far).  Maybe someone here would like to do a sticky post for those SD cards that are known to have issues with Leica firmware.  

[Scharlih]

Very first portrait session with new M10M. After 4-5 images, boom ... freeze! .. no EVF

Edited November 23, 2020 by Scharlih

[rgeorge911]

I arranging to send my M10-M in for repair, as it has frozen on me twice.  But, it’s so infrequent, I’m concerned it will go away for a long time and then come back with “no trouble found.”  So, I’ve been trying to replicate it, to no avail.

One thing I just noticed.  Holding the buttons down for a long time results in no activity.  What I mean is, a quick click of the LV button for example, works.  If you hold it down for a little while (second or two) the camera doesn’t respond.  I wonder if maybe I panicked and felt it wasn’t responding because I held the buttons down too long “for emphasis.”  

Anyone have a thought on this?

Since I have plenty of warranty period remaining, I think I’ll at least wait until it happens again before sending it in.

Also, any thoughts that the new firmware this week might also address this issue?

 

 

 

 

[sergiomarried]

I think it has frozen for me 1 or 2 times so far... for me not enough reason to send them out yet, even if I rely on it for paid work. All my Leica cameras suffer a little from eventual freezing, I think it goes with the package and I have learned to accept it 😅. If it’d be more often if definitely arrange service but not needed in my opinion. At the same time I definitely feel that these cameras should never freeze since I demand the maximum quality from this legendary expensive tools... The only cameras that never ever froze after long use and diverse (sea, water, snow, extreme hot, sand...) were my Fuji X-Pro 2 bodies, very rugged material 

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[rgeorge911]

My M10-M is safely nestled in a box on its way for service as I write this.  I’m pleased that my dealer strongly encouraged me to send it in, as he agrees there should be little tolerance of problems like this; he believes it will be fixed.