charliebigpot Posted July 26, 2020 Share #1 Posted July 26, 2020 (edited) Advertisement (gone after registration) Hi, My 8 months old Q started giving me the generic "system error" and "system error o.i.s." errors after 15seconds of usage. I read through the forums over at l-camera-forum and here and it seems that the only way of fixing this is to send it in and (hopefully) get a replacement. I was wondering what your experience with the repair service in the EU is? Specifically around the timings? I have a photo marathon coming up in a couple of weeks (nothing professional, but I really got used to the Q in the last 8 months) and I can actually see myself living with taking 1-2 shots at the time during the marathon and then send the Q in for repairs. Thanks Edited July 26, 2020 by charliebigpot Quote Link to post Share on other sites More sharing options...
Advertisement Posted July 26, 2020 Posted July 26, 2020 Hi charliebigpot, Take a look here Repair timelines in EU. I'm sure you'll find what you were looking for!
rjhringmer Posted August 5, 2020 Share #2 Posted August 5, 2020 Does Leica have repair timelines? I sent a lens for service to London five weeks ago and despite follow up emails I still have no documentary evidence that it has been received. Quote Link to post Share on other sites More sharing options...
Leica Guy Posted August 6, 2020 Share #3 Posted August 6, 2020 Leica US in New Jersey is very good at communication. I dropped my Q2 and they repaired it in 4 weeks including getting a part from Germany. I can only hope that’s similar at other Leica service facilities. I sent mine to them and tracked that they did receive it. Excellent when I called to check. Have you called them? Quote Link to post Share on other sites More sharing options...
rjhringmer Posted August 6, 2020 Share #4 Posted August 6, 2020 Many times + emails. Quote Link to post Share on other sites More sharing options...
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