Atlantic Shark Posted June 4, 2020 Share #1 Posted June 4, 2020 Advertisement (gone after registration) See attached image. Brand new M10M it either fell off immediately or wasn’t there when I opened it. Disappointed. How can I replace without dreadedly returning camera to Germany? Welcome, dear visitor! As registered member you'd see an image here… Simply register for free here – We are always happy to welcome new members! Link to post Share on other sites Simply register for free here – We are always happy to welcome new members! ' data-webShareUrl='https://www.l-camera-forum.com/topic/310286-brightness-sensor-cover-missing-or-fell-off-from-brand-new-m10m/?do=findComment&comment=3987030'>More sharing options...
Advertisement Posted June 4, 2020 Posted June 4, 2020 Hi Atlantic Shark, Take a look here Brightness sensor cover missing or fell off from brand new M10M. I'm sure you'll find what you were looking for!
jaapv Posted June 4, 2020 Share #2 Posted June 4, 2020 Brand new? demand another one from the seller. Link to post Share on other sites More sharing options...
jdlaing Posted June 4, 2020 Share #3 Posted June 4, 2020 (edited) I believe that’s the screw that covers the rangefinder adjustment. You should ask for a replacement. I would just put a piece of tape over it to keep dust out until it arrives. No harm. Edited June 4, 2020 by jdlaing 2 Link to post Share on other sites More sharing options...
Mikep996 Posted June 4, 2020 Share #4 Posted June 4, 2020 (edited) I had the frame selector lever go missing on my recently purchased-on-Ebay second-hand M10. I sent an email to Leica customer service and they apologized that it had happened and sent me a new frame lever and screw at no charge. I'm sure they will do the same for the screw you need, especially for a NEW camera! Edited June 4, 2020 by Mikep996 Link to post Share on other sites More sharing options...
jaapv Posted June 4, 2020 Share #5 Posted June 4, 2020 33 minutes ago, jdlaing said: I believe that’s the screw that covers the rangefinder adjustment. You should ask for a replacement. I would just put a piece of tape over it to keep dust out until it arrives. No harm. You're right. That should be easily solved by the dealer. No need for the new owner to bother himself about it. Link to post Share on other sites More sharing options...
Atlantic Shark Posted June 5, 2020 Author Share #6 Posted June 5, 2020 Returning the camera to the dealer is a 10x hassle, would rather Leica just sends me the replacement but I'm not sure their service shop is even opened? Link to post Share on other sites More sharing options...
Atlantic Shark Posted June 5, 2020 Author Share #7 Posted June 5, 2020 Advertisement (gone after registration) I stand corrected it's not the brightness sensor cover it's actually the black screw that goes where the normal M's have their red dot. Where do I get this replaced. Insane to go back to Leica for this. Link to post Share on other sites More sharing options...
Atlantic Shark Posted June 5, 2020 Author Share #8 Posted June 5, 2020 1 hour ago, jdlaing said: I believe that’s the screw that covers the rangefinder adjustment. You should ask for a replacement. I would just put a piece of tape over it to keep dust out until it arrives. No harm. You were right, it is that. Where do I go to get this. Dealers don't have this? Dealers aren't even open now is the problem. Link to post Share on other sites More sharing options...
Mikep996 Posted June 5, 2020 Share #9 Posted June 5, 2020 (edited) Read what I said in post 4! You will probably get the screw from Leica in less than a week. Send customer service an email. I sent the email about two weeks ago. they immediately responded stating they would send me the parts and I had them at no charge 6 days later. I should clarify that I contacted Leica customer service in the USA. If you are not in the USA, I don't know if the prompt results would be duplicated or not. Edited June 5, 2020 by Mikep996 Link to post Share on other sites More sharing options...
Atlantic Shark Posted June 5, 2020 Author Share #10 Posted June 5, 2020 3 minutes ago, Mikep996 said: Read what I said in post 4! You will probably get the screw from Leica in less than a week. Send customer service an email. I sent the email about two weeks ago. they immediately responded stating they would send me the parts and I had them at no charge 6 days later. Can you recommend a link. Their support page requires a degree to follow. Am I downloading a PDF? What year are we in Leica? Link to post Share on other sites More sharing options...
Atlantic Shark Posted June 5, 2020 Author Share #11 Posted June 5, 2020 5 minutes ago, Mikep996 said: Read what I said in post 4! You will probably get the screw from Leica in less than a week. Send customer service an email. I sent the email about two weeks ago. they immediately responded stating they would send me the parts and I had them at no charge 6 days later. Their offices aren't even open. What a disappointing opening to a $9k camera. That should not fall out on day one. 1 Link to post Share on other sites More sharing options...
jdlaing Posted June 5, 2020 Share #12 Posted June 5, 2020 1 hour ago, Atlantic Shark said: You were right, it is that. Where do I go to get this. Dealers don't have this? Dealers aren't even open now is the problem. Call Leica USA and ask for Dave Elwell. Link to post Share on other sites More sharing options...
Mikep996 Posted June 5, 2020 Share #13 Posted June 5, 2020 Shark - please post the results of your contact with Leica whenever that occurs! Link to post Share on other sites More sharing options...
Atlantic Shark Posted June 5, 2020 Author Share #14 Posted June 5, 2020 Great fast reply from Leica parts they’re sending a new screw cover at no charge first thing next week. Stay safe and thanks Leica and crew here. 2 Link to post Share on other sites More sharing options...
amedick Posted June 7, 2020 Share #15 Posted June 7, 2020 I had a similar incident with my M246 Monochrom range finder adjustment cover screw. I happened to be a couple days later in London and visited the Mayfair shop, they had a look at it, called their technician, and said the would order one and send it to me directly. This happened couple days before UK went into lockdown. None the less I received the screw (black) in about two weeks....... Very happy at the service. Link to post Share on other sites More sharing options...
blacksinner Posted June 8, 2020 Share #16 Posted June 8, 2020 On 6/5/2020 at 6:48 AM, Mikep996 said: I had the frame selector lever go missing on my recently purchased-on-Ebay second-hand M10. I sent an email to Leica customer service and they apologized that it had happened and sent me a new frame lever and screw at no charge. I'm sure they will do the same for the screw you need, especially for a NEW camera! wow they even apologie for something that not their fault. and sent the part for free. amazing customer service. Link to post Share on other sites More sharing options...
250swb Posted June 8, 2020 Share #17 Posted June 8, 2020 5 hours ago, blacksinner said: wow they even apologie for something that not their fault. and sent the part for free. amazing customer service. Things like that cost pennies to make and sending one for free is probably a whole lot cheaper than raising an invoice on a single order. It also means the repair department and administration isn't clogged up with very minor repairs. Link to post Share on other sites More sharing options...
Atlantic Shark Posted June 13, 2020 Author Share #18 Posted June 13, 2020 How did this end? With the free screw arriving, me attempting to put it in, it getting lodged in on an angle, me scratching up the screw face, and a scratch on the face of the new M10M. This "screw" isn't deep enough to actual turn with any driver sold on the public market. My options now? Send it to Leica and wait forever for it to be "fixed", and still have a cosmetic scratch. Demand seller exchange for a new one, but he doesn't have any more, and he's in Hong Kong, complicating the cost of the exchange and duration even further. Final feeling on this? Garbage. I think I will etch my feelings into the face of the metal plate that holds the screw with a sharp tiny screw driver and call it a piece of free speech against the boring and tiresome myth that this company is somehow magical in its devotion to quality and craftsmanship. I have had 50 other new and 50 other vintage cameras from Fuji Canon Olympus SONY and more, none showed up with such a simple defect, and they all cost fractions. Welcome, dear visitor! As registered member you'd see an image here… Simply register for free here – We are always happy to welcome new members! Link to post Share on other sites Simply register for free here – We are always happy to welcome new members! ' data-webShareUrl='https://www.l-camera-forum.com/topic/310286-brightness-sensor-cover-missing-or-fell-off-from-brand-new-m10m/?do=findComment&comment=3992765'>More sharing options...
AndreasG Posted June 13, 2020 Share #19 Posted June 13, 2020 This looks bad - screw not aligned, wrong driver and too then too much force. To avoid such damage, use a plastic driver as they are used for the trimming of ferrite cores of old radios. Or take a wooden coffee stirrer and bring into correct shape with a knife. 1 Link to post Share on other sites More sharing options...
Atlantic Shark Posted June 13, 2020 Author Share #20 Posted June 13, 2020 I never used a screw to start I used my fingers. The screw driver was used to attempt to remove. At this point I have no idea how to get it out. Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now