Subiluru Posted January 2, 2020 Share #1 Posted January 2, 2020 (edited) Advertisement (gone after registration) Yesterday I went outside, it was about zero or slightly higher. Most of the camera shots were with one horizontal dark line. At home, when the camera warmed up, the line disappeared. Is that a sensor defect? Is it a defect in the electronics? The line appears all the time in the same place in the picture. Did anyone have a similar issue? The camera is basically new, bought in September 2019. Cropped fragment in attachment. Welcome, dear visitor! As registered member you'd see an image here… Simply register for free here – We are always happy to welcome new members! Edited January 2, 2020 by Subiluru additional info - atatched picture is taken today after 15 minutes in -5C Link to post Share on other sites Simply register for free here – We are always happy to welcome new members! ' data-webShareUrl='https://www.l-camera-forum.com/topic/304963-horizontal-line-in-shots-from-my-leica-m10p-at-the-cold-weather/?do=findComment&comment=3883587'>More sharing options...
Advertisement Posted January 2, 2020 Posted January 2, 2020 Hi Subiluru, Take a look here Horizontal line in shots from my leica m10p at the cold weather. I'm sure you'll find what you were looking for!
jaapv Posted January 2, 2020 Share #2 Posted January 2, 2020 Send the files to Leica for evaluation. 1 Link to post Share on other sites More sharing options...
maxfairclough Posted January 2, 2020 Share #3 Posted January 2, 2020 Hi Subiluru! This is a known issue with Leica M10. I had these on my new M10 and I freaked out. Fortunately, it is an easy fix. Send an email to (technicalinfo@leicacamerausa.com) and describe your problem. They will reply saying to send both the marked DNG and Jpeg files to (pixel.media@leicacamerausa.com). A technician will retrieve the files and a custom firmware update will be created and emailed back to you for uploading and correcting the pixel line error. Leica Germany (Customer.Care@leica-camera.com) also responded with the same thing but I found that the above emails for Leica USA were extremely fast. I had my custom firmware sent to me within an hour of sending the photos. Best wishes! 2 Link to post Share on other sites More sharing options...
maxfairclough Posted January 2, 2020 Share #4 Posted January 2, 2020 Mine was similar. It's now fixed and 6 months later never seen the issue again. Welcome, dear visitor! As registered member you'd see an image here… Simply register for free here – We are always happy to welcome new members! Link to post Share on other sites Simply register for free here – We are always happy to welcome new members! ' data-webShareUrl='https://www.l-camera-forum.com/topic/304963-horizontal-line-in-shots-from-my-leica-m10p-at-the-cold-weather/?do=findComment&comment=3883752'>More sharing options...
Subiluru Posted January 2, 2020 Author Share #5 Posted January 2, 2020 Ok. Thank you all for your answer. Howewer I’d like to know the root cause of this issue. Is it just weak line of pixels and it starts getting errors in low temperatures? If leica fix my issue does it mean that I will have 6000 pixels less? I’d like to emphasize that the issue appears only in low temperatures. Most of the time I shoot in better weather conditions so I am a little bit confused what to do... Link to post Share on other sites More sharing options...
Infantasy Posted January 3, 2020 Share #6 Posted January 3, 2020 Does anyone knows how to predict the phenomenon as I’ll go to skiing a month later. I don’t want to fix all pic afterwards. Thanks Link to post Share on other sites More sharing options...
frame-it Posted January 3, 2020 Share #7 Posted January 3, 2020 Advertisement (gone after registration) 6 hours ago, Subiluru said: Ok. Thank you all for your answer. Howewer I’d like to know the root cause of this issue. Is it just weak line of pixels and it starts getting errors in low temperatures? If leica fix my issue does it mean that I will have 6000 pixels less? I’d like to emphasize that the issue appears only in low temperatures. Most of the time I shoot in better weather conditions so I am a little bit confused what to do... better to get the camera replaced with a new one Link to post Share on other sites More sharing options...
Subiluru Posted January 3, 2020 Author Share #8 Posted January 3, 2020 5 hours ago, frame-it said: better to get the camera replaced with a new one It is not realistic. They will fix it by customised soft. It probably means that for the rest of camera life, I'm gonna have to ask them for this soft by every update Link to post Share on other sites More sharing options...
Subiluru Posted January 3, 2020 Author Share #9 Posted January 3, 2020 6 hours ago, Infantasy said: Does anyone knows how to predict the phenomenon as I’ll go to skiing a month later. I don’t want to fix all pic afterwards. Thanks Put it in the fridge where it's zero degrees. The camera should work at this temperature according to the manual. After 25 minutes, take out and take some pictures with a different ISO. Lest us know. Link to post Share on other sites More sharing options...
frame-it Posted January 3, 2020 Share #10 Posted January 3, 2020 2 hours ago, Subiluru said: It is not realistic. They will fix it by customised soft. It probably means that for the rest of camera life, I'm gonna have to ask them for this soft by every update ?? you said its a new camera purchased in sept 2019..tell them about the problem and say you want a new one...they're not dumb enough to call you after a few days and give you the same camera with a software fix Link to post Share on other sites More sharing options...
maxfairclough Posted January 3, 2020 Share #11 Posted January 3, 2020 3 hours ago, Subiluru said: It is not realistic. They will fix it by customised soft. It probably means that for the rest of camera life, I'm gonna have to ask them for this soft by every update I have had a software update for new software and the pixel line has not shown. This appeared during warm conditions for me (I live in Australia). I think it appeared during certain ISO. It can be corrected with a software fix no need to send the camera in. Link to post Share on other sites More sharing options...
Subiluru Posted January 3, 2020 Author Share #12 Posted January 3, 2020 22 minutes ago, maxfairclough said: I have had a software update for new software and the pixel line has not shown. This appeared during warm conditions for me (I live in Australia). I think it appeared during certain ISO. It can be corrected with a software fix no need to send the camera in. I'm disappointed, because my leica q worked well and I thought it was time for a workhorse that would work in all conditions and be reliable but turned out to be a delicate piece of equipment - it can't be cool, it can't be warm. in March I'm going to a very warm country and I don't know if I can rely on the m10p. ehh Link to post Share on other sites More sharing options...
greene881 Posted January 3, 2020 Share #13 Posted January 3, 2020 17 hours ago, maxfairclough said: Mine was similar. It's now fixed and 6 months later never seen the issue again. Welcome, dear visitor! As registered member you'd see an image here… Simply register for free here – We are always happy to welcome new members! Same here. I had the problem back in May. Leica responded with the software fix within 48 hours, all good since. Link to post Share on other sites More sharing options...
Nitnaros Posted January 3, 2020 Share #14 Posted January 3, 2020 This is a concerning issue, folks. can anyone answer the key question - do the infected cameras need custom firmware now every time? if it's a bug in the current firmware that Leica will fix in the next public update, fine, I live with a custom software; if it's a sensor issue that they address via custom software, I would request a new camera. (saying this as someone who just had two M's going thru paid sensor corrosion repair; M-Mono gen-1, repaired and keeping it; M9 upgraded to M10-P; ... not implying the horizontal line has anything to do with sensor corrosion.) 1 Link to post Share on other sites More sharing options...
maxfairclough Posted January 3, 2020 Share #15 Posted January 3, 2020 5 hours ago, Subiluru said: I'm disappointed, because my leica q worked well and I thought it was time for a workhorse that would work in all conditions and be reliable but turned out to be a delicate piece of equipment - it can't be cool, it can't be warm. in March I'm going to a very warm country and I don't know if I can rely on the m10p. ehh It has nothing to do with the temperature as far as I am concerned. It is just a pixel error. Send an email to Leica and have it fixed already. That's all there is to it. Link to post Share on other sites More sharing options...
Subiluru Posted January 3, 2020 Author Share #16 Posted January 3, 2020 1 hour ago, maxfairclough said: It has nothing to do with the temperature as far as I am concerned. It is just a pixel error. Send an email to Leica and have it fixed already. That's all there is to it. I do not have any pixel errors in normal conditions. Link to post Share on other sites More sharing options...
Subiluru Posted January 3, 2020 Author Share #17 Posted January 3, 2020 1 hour ago, maxfairclough said: It has nothing to do with the temperature as far as I am concerned. It is just a pixel error. Send an email to Leica and have it fixed already. That's all there is to it. Before I fix, I need to know what is going on. If they just map pixels - it means my sensor is not fully funtioning. It means I have ~6K pixels less and I will need to ask them for customised update every new version of soft. Link to post Share on other sites More sharing options...
jaapv Posted January 3, 2020 Share #18 Posted January 3, 2020 That is not the way mapping works - every consumer grade sensor is mapped before use - 0 bad pixel sensors would send camera prices into the stratosphere, if not to the moon. There is a maximum number of pixels that may be mapped out for the sensor to stay within quality tolerance. If a remap would exceed that number, the sensor will be exchanged. 1 3 Link to post Share on other sites More sharing options...
jdlaing Posted January 3, 2020 Share #19 Posted January 3, 2020 10 minutes ago, Subiluru said: Before I fix, I need to know what is going on. If they just map pixels - it means my sensor is not fully funtioning. It means I have ~6K pixels less and I will need to ask them for customised update every new version of soft. You have ONE dead pixel. It, in turn, blanks out the whole line of pixels. When it is mapped out only the one pixel is mapped out and the rest of the line is active again. 1 3 Link to post Share on other sites More sharing options...
Subiluru Posted January 3, 2020 Author Share #20 Posted January 3, 2020 (edited) I contacted leica. They replied very quickly; they are very communicative. Thanks for the tip @maxfairclough. However I have to wait until monday because the technician has already gone home. As @jdlaing said it is just ONE pixel. And they confirmed it is caused potentially by a weak pixel on the line of pixels in cold weather conditions. Edited January 3, 2020 by Subiluru 1 Link to post Share on other sites More sharing options...
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