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RichUKUSA

Problem with Noctivid

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Hi,

I recently purchased a new pair of Noctivid and there is an issue with the eyepiece. When the eyepiece is extended the 'routing' for the eyepiece extension catches the light and gives a small glare. You can imagine this is extremely off-putting and not what I would expect from a high-end optic. I have included a pic ture with the offending area marked. I wrote to Leica support some time ago but have heard nothing at all. Anything I can do? Thanks!

Rich.

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Do you see the glaring spot also when you use it - when the glass is in front of your eye?

Then you should insist that Leica changes the eyepiece to a new one which does not produce the problem. Putting some black tape on it or trying to paint the problematic part in matte black is no proper solution for a Leica binoculars. 

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Thanks for the reply!

Yes, you can see it when you hold the binoculars up to your eyes. The light leaks through the side and catches the exposed shiny surface.

I am trying to get the attention of Leica so they can fix it. Easier said than done. This is the last Leica product I purchase if they dont respond soon.

I also agree that painting is not a good idea.

 

Thanks again for the reply. 

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Anyone have any tips on how to get support from Leica. I wrote to them many days ago and haven't received any help yet. It seems Leica like to sell over-priced crap and don't offer support for it.

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