Problem with Noctivid

[RichUKUSA]

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Hi,

I recently purchased a new pair of Noctivid and there is an issue with the eyepiece. When the eyepiece is extended the 'routing' for the eyepiece extension catches the light and gives a small glare. You can imagine this is extremely off-putting and not what I would expect from a high-end optic. I have included a pic ture with the offending area marked. I wrote to Leica support some time ago but have heard nothing at all. Anything I can do? Thanks!

Rich.

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[UliWer]

Do you see the glaring spot also when you use it - when the glass is in front of your eye?

Then you should insist that Leica changes the eyepiece to a new one which does not produce the problem. Putting some black tape on it or trying to paint the problematic part in matte black is no proper solution for a Leica binoculars. 

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[RichUKUSA]

Thanks for the reply!

Yes, you can see it when you hold the binoculars up to your eyes. The light leaks through the side and catches the exposed shiny surface.

I am trying to get the attention of Leica so they can fix it. Easier said than done. This is the last Leica product I purchase if they dont respond soon.

I also agree that painting is not a good idea.

 

Thanks again for the reply. 

[RichUKUSA]

Anyone have any tips on how to get support from Leica. I wrote to them many days ago and haven't received any help yet. It seems Leica like to sell over-priced crap and don't offer support for it.

[Peter Leica man]

On 12/3/2019 at 1:34 PM, RichUKUSA said:

Anyone have any tips on how to get support from Leica. I wrote to them many days ago and haven't received any help yet. It seems Leica like to sell over-priced crap and don't offer support for it.

Email Leica Customer Service at customer.care@leica.pt

Or ..

Better still..

Give them a ring at their Portuguese office 

00351 252 330 455.

They're open until  16:30 hrs local time.

I have spoken to them a couple of times and they've been excellent. 

Whether you think Leica is over-priced is for you to decide. 

They do not produce crap as you put it though. 

 

[mariah]

this is definitely factory defect and you have every right to claim for a replacement. This kind of problems do not occur in a high end lens. I do not know how they have sold you a product like this, they take plenty of cash for what they sell and at least we can expect some good product from them. To be honest you should make a complain in their official page and let others see the faulty lens they sold you. This is unacceptable.