pascal_meheut Posted July 28, 2019 Share #1 Posted July 28, 2019 Advertisement (gone after registration) Hi, So far, my M10 has been bug free, a nice change after the M8, M9 and the occasional lock of the M240. However, I used the ISO selector recently and since then, it is stuck at 400 ISO. I've done a full reset twice, look at every parameter but whatever I do, still 400 ISO. It is even worse than changing my wife's mind 🙂 I will contact a reseller/repair center soon but I wonder if someone had the same problem and if there is a trick I did not think of. Link to post Share on other sites More sharing options...
Advertisement Posted July 28, 2019 Posted July 28, 2019 Hi pascal_meheut, Take a look here Leica M10 stuck at 400 ISO. I'm sure you'll find what you were looking for!
a.noctilux Posted July 28, 2019 Share #2 Posted July 28, 2019 (edited) Nothing you can do, but send to Leica. A small piece of hardware ( magnet ? ) detached inside. Some reported that the repair can be done quickly for this well know fault. Same here stuck at 800 ISO Edited July 28, 2019 by a.noctilux 1 Link to post Share on other sites More sharing options...
pascal_meheut Posted July 29, 2019 Author Share #3 Posted July 29, 2019 Thanks for the quick and helpful answer. Link to post Share on other sites More sharing options...
Maxx71 Posted July 29, 2019 Share #4 Posted July 29, 2019 I remember some reports of this issue coming in the months after the M10 was released. I haven't heard of it again until your post. Sorry it happened to your camera but for sure they'll fix it and then your M10 will be "perfect." Link to post Share on other sites More sharing options...
albertknappmd Posted August 8, 2019 Share #5 Posted August 8, 2019 send it in... a bizarre problem but easily remedied. Albert Welcome, dear visitor! As registered member you'd see an image here… Simply register for free here – We are always happy to welcome new members! 1 Link to post Share on other sites Simply register for free here – We are always happy to welcome new members! ' data-webShareUrl='https://www.l-camera-forum.com/topic/299719-leica-m10-stuck-at-400-iso/?do=findComment&comment=3793682'>More sharing options...
h-ART-wig Posted November 23, 2019 Share #6 Posted November 23, 2019 Hi, I got my M10 a Year ago and my ISO Dial stopped working as described today. Luckily I can change the ISO via the menu, so my M10 still works properly. My local Leica Dealer in Vienna is not able to fix the problem (he doesn´t even seem to have an idea) and to get a simple repair proposal would cost €60 already (shipping to Germany). Has anyone an idea how much the repair will cost? Link to post Share on other sites More sharing options...
pedaes Posted November 23, 2019 Share #7 Posted November 23, 2019 (edited) Advertisement (gone after registration) 44 minutes ago, h-ART-wig said: Hi, I got my M10 a Year ago and my ISO Dial stopped working as described today. Luckily I can change the ISO via the menu, so my M10 still works properly. My local Leica Dealer in Vienna is not able to fix the problem (he doesn´t even seem to have an idea) and to get a simple repair proposal would cost €60 already (shipping to Germany). Has anyone an idea how much the repair will cost? Welcome and sorry your first post relates to a problem. Was your M10 new when you got it? If so, probably a free repair and you can e-mail Customer Services in Wetzlar and ask for a shipping label and then have it collected . Edited November 23, 2019 by pedaes Link to post Share on other sites More sharing options...
h-ART-wig Posted November 23, 2019 Share #8 Posted November 23, 2019 No, the camera was bought in 2017 and I inherited her last year. Warranty is over ... I will contact Wetzlar directly to ask for the proposal-good idea!. As the camera still works properly, I am not willing to invest much. Link to post Share on other sites More sharing options...
Jemke Posted November 23, 2019 Share #9 Posted November 23, 2019 It happened to my second hand M10, literally the day I bought the camera. The Leica store in Amsterdam, where I did buy the camera did provide me immediately with a replacement M10 (for whole repair period of a few weeks) and fixed the camera with a smile. This was for me a great example how to treat customers well and a clear reason to buy again from an official dealer. Link to post Share on other sites More sharing options...
fenixv8 Posted December 16, 2019 Share #10 Posted December 16, 2019 This is super annoying, I remember reading about this a few months after I purchased mine at launch back in January 2017. I called Leica and asked them if this is something that they would be extending warranty on and they said they had no idea. Fast forward to November of this year, my M10 has an unresponsive ISO dial. I have taken it in to the store I purchased it at and they have said almost all of the ones they have sold have come back and they have sent in for repair. I guess a lot of those folks don't report these issues on the forums. Link to post Share on other sites More sharing options...
jdlaing Posted December 16, 2019 Share #11 Posted December 16, 2019 23 minutes ago, fenixv8 said: This is super annoying, I remember reading about this a few months after I purchased mine at launch back in January 2017. I called Leica and asked them if this is something that they would be extending warranty on and they said they had no idea. Fast forward to November of this year, my M10 has an unresponsive ISO dial. I have taken it in to the store I purchased it at and they have said almost all of the ones they have sold have come back and they have sent in for repair. I guess a lot of those folks don't report these issues on the forums. Most users are not on forums. 1 Link to post Share on other sites More sharing options...
h-ART-wig Posted December 16, 2019 Share #12 Posted December 16, 2019 There is one more: To get a cost estimate I will have to send my Leica to Germany. This means €60 post expenses before I even know what the repair will cost. Honestely I postponed my decision as I can still change the ISO via the menu. Maybe Santa brings me a post-voucher ... 😉 Link to post Share on other sites More sharing options...
pedaes Posted December 16, 2019 Share #13 Posted December 16, 2019 36 minutes ago, h-ART-wig said: Maybe Santa brings me a post-voucher ... 😉 Or, if you don't completely trust Santa, just e-mail Customer Care and they will e-mail you a courier label and instructions. 1 Link to post Share on other sites More sharing options...
fenixv8 Posted January 6, 2020 Share #14 Posted January 6, 2020 Update: Leica New Jersey repaired my M10 even though warranty has expired in exactly 3 weeks including shipping time free of charge. Link to post Share on other sites More sharing options...
h-ART-wig Posted February 11, 2020 Share #15 Posted February 11, 2020 Update 10.02.: Just got my M10 back from service. Leica Germany repaired the ISO-wheel and serviced my camera for free, although the warranty is over since more than Year!!! This is real customer service - WOW and many thanks to Leica!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Big Smile 🙂 1 Link to post Share on other sites More sharing options...
jakontil Posted February 13, 2020 Share #16 Posted February 13, 2020 They should repair the iso stuck problem at no cost despite expired warranty it will break out of the blue and they should instead compensate the users who experience this problem Link to post Share on other sites More sharing options...
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