M10 repair - ISO dial

[redlensandgreenbody]

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ISO dial for my M10 does not work anymore. Having done some googling I have found out that the camera needs to be sent for repair. 

I bought the camera from reddotcamera and I still have warranty from them. I am wondering whether I should sent the camera to reddotcamera or to Leica directly. Any thoughts? 

 

[lucerne]

Leoskkang

Call RedDot. They will organise collection of the camera from your home, and it will be sent to Leica. Leica have a very good arrangement for all the transport and you will not be charged.

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[pedaes]

E-mail Customer Care in Wetzlar amd they will e-mail a shipping label for you to either arrange collection or take to depot. Follow the 'rules' on the webpage exactly - especially do not send battery or you will not get it back.

[lucerne]

E-mail Customer Care in Wetzlar amd they will e-mail a shipping label for you to either arrange collection or take to depot. Follow the 'rules' on the webpage exactly - especially do not send battery or you will not get it back.

Actually, the dealer (red dot) generates the official return labels and emails them to the customer. The customer then contacts the courier to collect the package. No need for you to go to any depot. All risks remain with Leica and the courier.

It’s a smooth arrangement and you will have a UK phone contact if you need to chase the repair. The supplier is obligated to ensure a repair under warranty. Don’t cut them out of the process.

 

As I advised in my first post.

Why introduce further complications?

Edited September 25, 2018 by lucerne