Graham (G4FUJ) Posted August 31, 2017 Share #21 Posted August 31, 2017 Advertisement (gone after registration) I do like that colour Jaap! 1 Quote Link to post Share on other sites More sharing options...
Advertisement Posted August 31, 2017 Posted August 31, 2017 Hi Graham (G4FUJ), Take a look here Another M9 CCD repair question. I'm sure you'll find what you were looking for!
DandA Posted August 31, 2017 Share #22 Posted August 31, 2017 Jaap, I may be mistaken, but the poster who asked about the option of a different leather covering I believe is in the States. It may be ala carte options in leather recovering is not available at this time at Leica N.J. Dave (D&A) Quote Link to post Share on other sites More sharing options...
jaapv Posted August 31, 2017 Share #23 Posted August 31, 2017 Well, that would be rather ridiculous, wouldn't it? Why should an US Leica owner have less options than an European one? Besides, the USA website does offer a-la-carte. Quote Link to post Share on other sites More sharing options...
ail Posted August 31, 2017 Author Share #24 Posted August 31, 2017 (edited) That is completely weird. My Monochrom1 returned in a-la-carte "Zement" last week and my re-sensored M9 will come in the colour "Brandy". Which "Leica repair" did you talk to? I translate this as: the person you spoke to couldn't be bothered to check. You could confront them with this image. post-2976-0-87348500-1503155218.jpg I'm only reporting what I was told by Leica's repair department in the US. It's still early, my M9 will not be worked on for a while so I can always ask again. Edited August 31, 2017 by ail Quote Link to post Share on other sites More sharing options...
DandA Posted September 1, 2017 Share #25 Posted September 1, 2017 (edited) My apologies for all the spelling mistakes in my post above. Was having keyboard issues with my cell phone while posting. Here is the corrected version (below) and if moderators would like to delete my post "above",thats fine. Jaap I agree with your statement but don't forget that Leica in Germany is the mother ship so to speak and they have both extensive inventory of parts and a far greater number of techs working on equipment. Until recently Leica USA has been overwhelmed with their workload, among other things/issues. Even in years past, both during the film era and the early days of the M8, options avalable to those using Leica USA was far more limited that having access to Leica Germany. Even the physical size difference between the Germany and USA facilities is stagering. Dave (D&A) Edited September 1, 2017 by DandA Quote Link to post Share on other sites More sharing options...
DigitalHeMan Posted September 5, 2017 Share #26 Posted September 5, 2017 Looks like my M-E is starting to experience sensor issues as well. How long does it normally take for Leica to respond? I sent them an email this morning with photos and followed up with a phone call this afternoon, only to be rudely told that they receive 1000s of emails every day, and can't be expected to reply to anything quickly - they'll get to it when they get to it..... Also, any idea of the current upgrade cost to an M240? Wondering whether it's more cost effective to get the M-E repaired, and buy a second hand M240, or give up the M-E and get a new M240.... Quote Link to post Share on other sites More sharing options...
jaapv Posted September 5, 2017 Share #27 Posted September 5, 2017 Advertisement (gone after registration) 900 Euro IIRC. Maybe a good idea to ask for an upgrade. If I were you I would call again, ask for Mr.Kaufmann (not the same one, this is the head of CS ), Mrs Frankl or Mr. Spiller and complain about the tone of the answer - it is quite unusual for this to happen in Wetzlar. Quote Link to post Share on other sites More sharing options...
Guest Posted September 5, 2017 Share #28 Posted September 5, 2017 My M9 was returned after about 8 weeks .The original sensor looked as if it had smallpox and had been replaced with a new sensor.Been given a CLA . The orginal black leather cover had been replaced but with leather of a slightly differant texture.The covering notice commented that the orginal leather was no longer available.No complaints. Still waiting for my Monocrom but they have been on holiday. Quote Link to post Share on other sites More sharing options...
DigitalHeMan Posted September 5, 2017 Share #29 Posted September 5, 2017 900 Euro IIRC. Maybe a good idea to ask for an upgrade. If I were you I would call again, ask for Mr.Kaufmann (not the same one, this is the head of CS ), Mrs Frankl or Mr. Spiller and complain about the tone of the answer - it is quite unusual for this to happen in Wetzlar. 900 euros seems like a very good deal... May try to call again tomorrow, thanks Sent from my VTR-L09 using Tapatalk Quote Link to post Share on other sites More sharing options...
HenrikP Posted September 11, 2017 Share #30 Posted September 11, 2017 I got this reply. receiving inspection Exchange sensor adjust range finder clean range finder adjustment of all parts cleaning and end control This repair will be carried out on a good-will basis. A guarantee -and/or warranty is therefore excluded. Anyone here who can reveal what the processing time is just now? Sent from my iPad using Tapatalk Quote Link to post Share on other sites More sharing options...
DigitalHeMan Posted September 11, 2017 Share #31 Posted September 11, 2017 I got this reply. receiving inspection Exchange sensor adjust range finder clean range finder adjustment of all parts cleaning and end control This repair will be carried out on a good-will basis. A guarantee -and/or warranty is therefore excluded. Anyone here who can reveal what the processing time is just now? Sent from my iPad using Tapatalk So they are going to exchange the sensor, but because you're not paying them anything to fix their mistake, they won't guarantee their work? So it could come back with a big fingerprint on it, or a crack, and they won't doing anything? Ridiculous! I've been waiting for a week for an answer to my email so far. Pretty poor service for such an expensive camera Quote Link to post Share on other sites More sharing options...
BartK Posted September 12, 2017 Share #32 Posted September 12, 2017 Anyone here who can reveal what the processing time is just now? I was just informed that my Leica is ready and will be shipped back to me tomorrow. They repaired the sensor on my M9, did the additional "service package" and a-la-carte leather covering but also repaired/readjusted a lens I included (so maybe my repair time was a bit longer than average). Anyway, my processing times were: 27/06 Service order registered 30/06 Estimate sent 10/07 In Repair 12/09 Repair completed So, all in all, about 11 weeks. 12 weeks including shipping to and from Wetzlar (I live in the Netherlands, by the way). Bart 1 Quote Link to post Share on other sites More sharing options...
willeica Posted September 12, 2017 Share #33 Posted September 12, 2017 So they are going to exchange the sensor, but because you're not paying them anything to fix their mistake, they won't guarantee their work? So it could come back with a big fingerprint on it, or a crack, and they won't doing anything? Ridiculous! I've been waiting for a week for an answer to my email so far. Pretty poor service for such an expensive camera My M9 went into repair on 10 July and I received it back on 11 September, working perfectly. Of course, Leica would have to stand over the repair. The terms and conditions associated with the repair are set out below. William RIGHTS OF THE CUSTOMER IN CASE OF DEFECTS, LIABILITY 8.1 For repairs carried out, LEICA assumes warranty according to the statutory regulations. 8.2 In the event of defective repair works, the customer may first claim only subsequent performance (subsequent improvement) by LEICA. Only after subsequent performance has failed, or after futile expiry of a reasonable period of time set by the customer for subsequent performance, will the customer be entitled to choose either reduction in price (reduction) or rescission of the contract (withdrawal). 8.3 Warranty claims are always excluded if the defect is attributable to improper handling of the repaired product, either by the customer, the ultimate buyer or a third party, or if the defect is based on improper or extraordinary use of the repaired product. 8.4 LEICA excludes any liability for slightly negligent breaches of duty, insofar these do not refer to damage based on injury to life, body or health, or refer to guarantees, or insofar as claims under the Product Liability Act are concerned. Likewise unaffected remains the liability for the breach of duties which are indispensable for proper performance of the contract, and on whose fulfilment the customer may regularly rely. The same applies to any breach of duty on the part of vicarious agents of LEICA. Quote Link to post Share on other sites More sharing options...
DigitalHeMan Posted September 12, 2017 Share #34 Posted September 12, 2017 Well Leica finally responded to my email after one week. Seems they have changed their policy AGAIN - now they want to charge 982 Euros to repair the sensor on a camera that is only 4 years old. So much for them standing by customers..... Quote Link to post Share on other sites More sharing options...
n8fyn Posted September 13, 2017 Share #35 Posted September 13, 2017 Can someone provide some information on how to send a camera in for sensor replacement in the US? Do i just download the repair and maintenance forms and send it with my camera to Leica NJ, and they'll know what to do? I bought a M9 that had a sensor replacement 9 months ago, and it's corroding already (i think..) Quote Link to post Share on other sites More sharing options...
TomB_tx Posted September 13, 2017 Share #36 Posted September 13, 2017 I contacted Leica US service via their website last June saying I thought the sensor was showing corrosion. They replied with instructions to send the camera to them, which I did. Within days I got an email confirmation they received it, with numbers to identify the receipt, etc. and said they would evaluate and contact me. So - 12 weeks later and I haven't heard another word, or reply to my emails and calls (voicemail...) The process of sending it is easy. Getting it back seems to be another issue. In the meantime I've been using film, and a Sony A7 for digital. I was planning to get an M10, but now I'm leaning towards a Sony A9 instead. Quote Link to post Share on other sites More sharing options...
jaapv Posted September 13, 2017 Share #37 Posted September 13, 2017 Well Leica finally responded to my email after one week. Seems they have changed their policy AGAIN - now they want to charge 982 Euros to repair the sensor on a camera that is only 4 years old. So much for them standing by customers..... Happened to me as well, one phone call solved the problem. Quote Link to post Share on other sites More sharing options...
james.liam Posted September 17, 2017 Share #38 Posted September 17, 2017 I bought a M9 that had a sensor replacement 9 months ago, and it's corroding already (i think..) That doesn't make sense. IIRC, 9 months ago they were exclusively using the new sensor for replacements. Quote Link to post Share on other sites More sharing options...
n8fyn Posted September 20, 2017 Share #39 Posted September 20, 2017 (edited) That doesn't make sense. IIRC, 9 months ago they were exclusively using the new sensor for replacements. that's what I thought as well. does the image below look like a corrosion issue? https://drive.google.com/file/d/0BxGvxOodGsPWQkxhaEFrTWFQU2M/view?usp=sharing Edited September 20, 2017 by n8fyn Quote Link to post Share on other sites More sharing options...
james.liam Posted September 20, 2017 Share #40 Posted September 20, 2017 May be dust. Perhaps having it cleaned. The new sensor comes with new firmware. That's the best way to tell. Quote Link to post Share on other sites More sharing options...
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