Shipment notification / tracking after repair

[icemanhk]

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Hello

 

I never have experience in sending to factory directly.  I have my M9P for sensor replacement in Leica Germany.  They finished it and stated "Pending for shipment" since 5-Jul-2017.  I emailed them and they told me to wait for document preparation.

 

I am not in rush to get my M9p back.  However, I just want to make sure it is not lost or unsuccessful delivery, without knowing it is shipped.  Will Leica send shipment notification or tracking code to end customer?  Is it common to wait for  2 weeks without sending out?

 

Thank you.

 

 

[gunnerbolt]

I received confirmation that the work on my Leica had been completed on 7th July and received notice of shipping from UPS including tracking info on 12th July, camera delivered to the UK two days later on the 14th July, I did however telephone Leica Germany on the 11th and enquire when it should be shipped, maybe this helped?

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[jaapv]

Hello

 

I never have experience in sending to factory directly.  I have my M9P for sensor replacement in Leica Germany.  They finished it and stated "Pending for shipment" since 5-Jul-2017.  I emailed them and they told me to wait for document preparation.

 

I am not in rush to get my M9p back.  However, I just want to make sure it is not lost or unsuccessful delivery, without knowing it is shipped.  Will Leica send shipment notification or tracking code to end customer?  Is it common to wait for  2 weeks without sending out?

 

Thank you.

It will depend which country the camera has to be shipped to. There is also a possibility that the shipping department is as overtaxed by the sensor tsunami as the rest of Customer Service.

Normally I get the shipping confirmation a few hours after the package has been delivered...

[silverchrome]

Is it normal procedure for Leica to contact customers prior to shipping an item?  

 

I emailed them a couple of weeks ago to enquire about my repair and was informed it was done and would take a week to ship.  I don't expect them to notify me of shipping, should I?

[jaapv]

Normally the are a bit lax in this respect. Gear tends to appear as a surprise.

[Rus]

I had a similar experience with Leica Wetzlar. The tracking system shows Pending Shipment for quite a while, and one day the UPS box arrived at my door. I took delivery and immediately checked the tracking page again, it was still showing pending shipment.

[icemanhk]

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Thanks, gunnerbolt, jaapv,  Rus & silverchrome.

 

I called Leica CS and they told me that the camera is still in factory, waiting for documents.  Same status as in last week.  They also told me that there is not tracking code will be provided.

 

It is ok because the camera is still with them.  I don't mind it takes more time to process, as long as it is safe :-)

[icemanhk]

I received an UPS shipment tracking code today...luckily.

Because Leica puts my address wrongly... no estate, no area.  Just flat & block number, then put my family name as part of the address...

I suppose to have 2 items from Leica because I have my M9P and MM to repair together.  They have two different repair numbers...

It is friday night and I cannot contact Leica to confirm it.

I wish they are in the same parcel, finger crossed.

[Aguilera85]

I sent my M9 in mid May, and barely got the repair order for sensor replacement approximately June 8th. I received a UPS shipping notification email yesterday with tracking already. I'm set to receive something this Monday. Does that mean they already got a good supply of Sensor replacements? Seems too soon. They had told me in June it would be around 6 months. I am somewhat concerned instead of excited lol.