erlingmm Posted May 20, 2017 Share #1 Posted May 20, 2017 Advertisement (gone after registration) I am now the happy owner of 6 S-lenses with the upgraded AF-solution. My 24mm was upgraded a few months ago after AF failure, I sent 5 other lenses in for preventive repair early April. The lenses have been purchased both new and used over the last 5 years. One of the lenses also needed optical cleaning. All in all it took 6 weeks door-to-door which is a bit slower than I hoped, but it included Easter week. I cannot give the exact price as I will be invoiced by my dealer, but I have reason to believe that it will be decent. Patience and loyalty pays off, I think. It is great to have a full kit in pristine and reliable condition. - Erling 5 Quote Link to post Share on other sites More sharing options...
Advertisement Posted May 20, 2017 Posted May 20, 2017 Hi erlingmm, Take a look here Full set of S-lenses upgraded to new AF solution. I'm sure you'll find what you were looking for!
Jeff S Posted May 20, 2017 Share #2 Posted May 20, 2017 Please let us know the cost per lens for the fix. I'm curious if the $400 quoted by David Farkas is accurate. Jeff Quote Link to post Share on other sites More sharing options...
erlingmm Posted May 22, 2017 Author Share #3 Posted May 22, 2017 Just got the invoice from my dealer. I can only say that it was extremely decent, and below the indicated usd400 per lens, probably partially handled as a guarantee issue. I think this is a result of a longtime good relation to my dealer and the country representatives here, who have handled this very well on my behalf. 4 Quote Link to post Share on other sites More sharing options...
albertknappmd Posted May 22, 2017 Share #4 Posted May 22, 2017 All's well that ends well! Albert Quote Link to post Share on other sites More sharing options...
Jeff S Posted May 22, 2017 Share #5 Posted May 22, 2017 Just got the invoice from my dealer. I can only say that it was extremely decent, and below the indicated usd400 per lens, probably partially handled as a guarantee issue. I think this is a result of a longtime good relation to my dealer and the country representatives here, who have handled this very well on my behalf. Congrats... and hope the bean counters who created the policy don't follow the forum. More seriously, while I always appreciate special courtesies from Leica service (I've been a recpient), I would prefer that they treated all customers the same fair way, without the inconsistencies often reported on these pages.... in cost, in wait times, etc. Regardless, enjoy your system. Jeff Quote Link to post Share on other sites More sharing options...
erlingmm Posted May 23, 2017 Author Share #6 Posted May 23, 2017 (edited) Congrats... and hope the bean counters who created the policy don't follow the forum. More seriously, while I always appreciate special courtesies from Leica service (I've been a recpient), I would prefer that they treated all customers the same fair way, without the inconsistencies often reported on these pages.... in cost, in wait times, etc. Regardless, enjoy your system. Jeff I can see your point, but I have been a loyal S user from S2 via S006 to S007, puchasing 6 S lenses, half used, half new from my dealer. 3 lenses had been in for AF repair already, of which 1 already with new AF motor replacement. I think it is perfectly ok that this loyalty pays off somehow. That said, I hope all users are treated well, and that the usd 400 estimate is a good prediction as a maximum, they had to set a price point for the pre-emptive repair. Edited May 23, 2017 by erlingmm 1 Quote Link to post Share on other sites More sharing options...
Guest VVJ Posted May 23, 2017 Share #7 Posted May 23, 2017 Advertisement (gone after registration) More seriously, while I always appreciate special courtesies from Leica service (I've been a recpient), I would prefer that they treated all customers the same fair way, without the inconsistencies often reported on these pages.... in cost, in wait times, etc. +1. And the same is actually true for the very customer unfriendly pre-order process. Quote Link to post Share on other sites More sharing options...
stephan_w Posted May 30, 2017 Share #8 Posted May 30, 2017 having sent all my lenses for checkup (7 of them), only two were repaired at no cost (the others are not defective yet), I'm still confused (and a bit upset) on this updatepolicy. It is clearly a production error. What do they expect from their customers? To wait that the lens fail when you work with it? Or when you are ein travel? For something that has to be repaired anyway, sooner or later? 1 Quote Link to post Share on other sites More sharing options...
helged Posted May 30, 2017 Share #9 Posted May 30, 2017 (edited) My understanding is that failed lenses will be fixed for free within the stated time constraints, whereas working lenses can be updated for a modest cost ($450 or thereabout). For the repair/adjustments I have had so far, Leica has always provided estimated cost for the work/fix, and the work will not start before my approval. The S-lens procedure is possibly different (asking, because I don't know). Edited May 30, 2017 by helged Quote Link to post Share on other sites More sharing options...
fotophil Posted November 13, 2018 Share #10 Posted November 13, 2018 I had my 4 non-CS S Lenses modified with the new AF Motors and CLA for $300 each including insured Fed Exp 2 day shipping to and from dealer as well as air shipping to and from Germany. Time was around 4 weeks. Quote Link to post Share on other sites More sharing options...
Flu Posted December 20, 2018 Share #11 Posted December 20, 2018 1 of my 8 S lenses broke a few months ago and we ended up sending all of them to Germany for the AF upgrade. The turnaround time was delayed to over 3 months due to unforeseen paperwork error and partly due to the fact that I did not call even once to inquire. But the good news in this story is that Leica fixed them all at no charge. 4 Quote Link to post Share on other sites More sharing options...
RVB Posted December 24, 2018 Share #12 Posted December 24, 2018 I had all my S glass sent back to Leica via Nivo Schweitzer in Amsterdam, turn around was a week and I only had to pay the cost of insured shipping , Nivo was very helpful, 1 Quote Link to post Share on other sites More sharing options...
albertknappmd Posted February 9, 2019 Share #13 Posted February 9, 2019 I HAD ALL MY LENSES UPGRADED, EVEN THE ONES THAT WERE NOT YET DEFECTIVE. BETTER TO DO THIS PROACTIVELY THAN REACTIVELY! ALBERT 😑 1 Quote Link to post Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.