jiheng779 Posted May 20, 2017 Share #1 Posted May 20, 2017 Advertisement (gone after registration) On March 17 I send my ME to NJ leica for replace my corrosion CCD；on March 21 got Lecia's email said they recieve my camera and gonna inform me about the test results "soon". So far nothing yet. On April 25 I send they a email to follow up, on May I send two email but no response at all.. Should I just wait till they send the camera back or I have to contact their headquarter? The customer services is sooooo terrible. Any suggestion what should I do next? Thank you. Quote Link to post Share on other sites More sharing options...
Advertisement Posted May 20, 2017 Posted May 20, 2017 Hi jiheng779, Take a look here Question: How long its gonna take for replace CCD? USA. I'm sure you'll find what you were looking for!
jdlaing Posted May 20, 2017 Share #2 Posted May 20, 2017 Pick up the telephone and call them. 1 Quote Link to post Share on other sites More sharing options...
AlanT Posted May 20, 2017 Share #3 Posted May 20, 2017 My M-E went out through Leica Boston around the same time - I haven't heard anything either. I'm just trying to be patient. Based on what I've read through this forum, I'm guessing some time in late June for an eta. Quote Link to post Share on other sites More sharing options...
jiheng779 Posted May 20, 2017 Author Share #4 Posted May 20, 2017 Pick up the telephone and call them. I will remember to call them Monday morning. Quote Link to post Share on other sites More sharing options...
jiheng779 Posted May 20, 2017 Author Share #5 Posted May 20, 2017 My M-E went out through Leica Boston around the same time - I haven't heard anything either. I'm just trying to be patient. Based on what I've read through this forum, I'm guessing some time in late June for an eta. Today I surprised got Leica's email today and been told my camera is queue for replacement for sure, and "the turnaround time is currently 12 weeks" which is tomorrow May 21. Yeah! Will I get my camera tomorrow? Then "you are a still a few weeks away from completion" ??? ??? Quote Link to post Share on other sites More sharing options...
Dirk Mandeville Posted May 21, 2017 Share #6 Posted May 21, 2017 I sent mine to my dealer in early February and they shipped it to Leica for sensor replacement. It's supposed to be delivered back to me this coming Monday. So about three months for me, but that's going through the dealer rather than dealing directly with Leica. Quote Link to post Share on other sites More sharing options...
acolite Posted May 21, 2017 Share #7 Posted May 21, 2017 Advertisement (gone after registration) Sent mine back in early March, they received it on the 9th, and sent me a quote/summary of required repairs on the 21st for both my M9 body and 50mm Summilux lens. Called them last week, still being repaired. Given what most peoples turnarounds have been, I imagine I'll be getting mine back by mid/end of June most likely. Quote Link to post Share on other sites More sharing options...
sacramento Posted May 22, 2017 Share #8 Posted May 22, 2017 Mine took 3 months. Quote Link to post Share on other sites More sharing options...
Aguilera85 Posted May 22, 2017 Share #9 Posted May 22, 2017 I just sent my M9 this weekend, and USPS says it delivered today. I'm guessing i should be getting a "received" email this week. And by reading everyone's experience here, seems that i will be getting a nice surprise around my birthday in August. Quote Link to post Share on other sites More sharing options...
jiheng779 Posted May 22, 2017 Author Share #10 Posted May 22, 2017 I sent mine to my dealer in early February and they shipped it to Leica for sensor replacement. It's supposed to be delivered back to me this coming Monday. So about three months for me, but that's going through the dealer rather than dealing directly with Leica. Lucky you have a leica dealer to talk about. Quote Link to post Share on other sites More sharing options...
jiheng779 Posted May 22, 2017 Author Share #11 Posted May 22, 2017 Sent mine back in early March, they received it on the 9th, and sent me a quote/summary of required repairs on the 21st for both my M9 body and 50mm Summilux lens. Called them last week, still being repaired. Given what most peoples turnarounds have been, I imagine I'll be getting mine back by mid/end of June most likely. That is so sad. I got the quote same day as you do, as leica said 12 Weeks so we should get it back June 6 that week. Quote Link to post Share on other sites More sharing options...
jiheng779 Posted May 22, 2017 Author Share #12 Posted May 22, 2017 I just sent my M9 this weekend, and USPS says it delivered today. I'm guessing i should be getting a "received" email this week. And by reading everyone's experience here, seems that i will be getting a nice surprise around my birthday in August. You "should" get their received email this week, calculate 12 weeks its mid of Aug. Just need little more patient, use back up camera. Quote Link to post Share on other sites More sharing options...
AceVentura1986 Posted May 22, 2017 Share #13 Posted May 22, 2017 Spoke w Leica NJ on Friday to confirm receipt of my ME for a sensor replacement. They said it was running about ten weeks. Quote Link to post Share on other sites More sharing options...
acolite Posted May 23, 2017 Share #14 Posted May 23, 2017 I got another email last night, quoting the work that needs to be done on the M9-P. Even though they received it on March 19th. The original quote I got was just for the lens, but they had said the camera was being sent to Wetzlar for sensor replacement. Not sure if it means that they are only starting work on it now, which hopefully means it will be fixed by the end of the week, and not another 12 week wait from now lol. Quote Link to post Share on other sites More sharing options...
jiheng779 Posted May 29, 2017 Author Share #15 Posted May 29, 2017 Spoke w Leica NJ on Friday to confirm receipt of my ME for a sensor replacement. They said it was running about ten weeks. 10 weeks sounds a little better than 12, haha. Hope they working faster on my ME cz I gonna take va on June.. Quote Link to post Share on other sites More sharing options...
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