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Leica Ends Free Sensor Replacement for M9/Monochrom Bodies


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I don't like companies reneging on their promises within a few years. It is not the Leica company as we used to know it and probably an expression of a loss of ethos at the top level.     This is their official statement from 2014:       It didn't take long to turn it into a lie.   Somebody at Leica is doing a great job alienating their core customer base, -once again-  forgetting that it is Leica's  biggest asset. The company was pulled through by customer loyalty several times in the

The timeline here is interesting: M9 released - 9/9/2009 (discontinued 2013) Monochrom released - May 2012 (discontinued April 2015 with the release of the M(246)) M-E released - 2012 (discontinued late 2015) sensor corrosion issues identified - 2014 and Leica (eventually responds with free sensor replacement for 10 years following discontinuance of CCD sensor cameras) Leica replaces sensors with existing, defective CCD sensors until a new sensor was developed in 2016(?) Leica revises offer to

Dear Leica Customer Care,   When I visited Wetzlar a couple of years ago you were kind enough to check my M Monochrom. You found early sensor corrosion and offered me a repair or an upgrade. I chose the repair. The sensor was replaced with the original specification sensor but I was told not to worry because if that sensor corroded in a similar way it would be replaced whenever that might happen. I recall there was an information notice issued to that effect.    Perhaps you can imagine m

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33 minutes ago, carbon_dragon said:

Well, did a little research, but I expect since I bought it used, the best option I can hope for is for Leica to give me a discount on a new sensor. I sent them an email and we'll see what they say. 😧

Depends on when it was bought new. If it is within the 5 year limit,  you're OK.

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Yeah, expensive. I might just have to console myself with the fact that with a new sensor, a full maintenance, etc., it will be kind of like a brand new camera. What is the upgrade cost to the M240 I wonder? Probably would still want to have it fixed. It's going to hurt though.

Regarding the 5 year limit, I don't know since I didn't buy it new. I sent them the serial number though. If they DO repair it free, they will probably make me want to buy the next one new.

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the 240 will be bigger and heavier. the DNGs will look different. but then you’ll also have video capability. if that is an option, handle the camera and see if you like it. also, $3000 is more than $1000. then there is the wait. my monochrom took 6 months. worth every minute (though it was still under warranty).

the worst thing is to miss the m9 each time you pick up the 240.

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2 hours ago, carbon_dragon said:

Yeah, expensive. I might just have to console myself with the fact that with a new sensor, a full maintenance, etc., it will be kind of like a brand new camera. What is the upgrade cost to the M240 I wonder? Probably would still want to have it fixed. It's going to hurt though.

Regarding the 5 year limit, I don't know since I didn't buy it new. I sent them the serial number though. If they DO repair it free, they will probably make me want to buy the next one new.

It is a European factory. They don't (are not allowed to) differentiate between first and subsequent owners. You will need proof of first purchase, though.

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2 hours ago, carbon_dragon said:

Yeah, expensive. I might just have to console myself with the fact that with a new sensor, a full maintenance, etc., it will be kind of like a brand new camera. What is the upgrade cost to the M240 I wonder? Probably would still want to have it fixed. It's going to hurt though.

Regarding the 5 year limit, I don't know since I didn't buy it new. I sent them the serial number though. If they DO repair it free, they will probably make me want to buy the next one new.

Last M9 was made in 2012... In 2017 serial numbers _ manufacturing year data was availible for M9 series made upto 2015. My M-E is one of last one made in 2015. 

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1 hour ago, Ko.Fe. said:

Last M9 was made in 2012... In 2017 serial numbers _ manufacturing year data was availible for M9 series made upto 2015. My M-E is one of last one made in 2015. 

However, date of manufacture is not necessarily date of sale.

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1 hour ago, jaapv said:

However, date of manufacture is not necessarily date of sale.

No. My M-E was purchased from official dealer in 2016. Camera was not trendy for this upscale location and was collecting dust under original price tag for one year. By this time exchange rate was different and as result it was 3000 USD new M-E for me. :).

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38 minutes ago, carbon_dragon said:

Is there a link I can use to get the year of manufacture anyway?

Not really, Leica's numbers are no reliable indication. However Leica will know exactly when the camera was shipped to the dealer. In my case they used that as the guaranty date when I lost the receipt of one camera, however, I don't know whether they still follow this policy. In any case, make sure you deal with Leica Wetzlar, not with local representatives or importers.

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12 hours ago, carbon_dragon said:

Oh boy, looks like me too. Never noticed anything but this looks weird. Does this mean I should contact Leica right away to try to get in under the wire? 

With a week to spare before the price increase, I would just send it in ASAP.  You have nothing to lose but could save $600.  If it's within the 5-year deadline, Leica will do it free of charge, if not, you pay for it.  That is their policy and there are no exceptions.

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