Jump to content

Leica Q warranty invalidated due to 'impact damage'


Guest jvansmit

Recommended Posts

  • 2 weeks later...
  • Replies 41
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Popular Posts

Just to keep the record straight, after escalation, I've just heard back from Leica that they will fix my Q under warranty with a small service charge. Given that the repair involves the replacement of the lens assembly, I think this is a very fair solution. I was also contacted personally by Leica's chairman which shows some class.       Hello guest! Please register or sign in to view the hidden content. Hallo Gast! Du willst die Bilder sehen? Einfach registrieren oder anmelden!

James I think that is a pretty tough assessment. We don't know the whole story of course but the camera did suffer impact damage according to the owner. Whether the other fault was related we don't know. A good will action by Leica Camera is great news for the OP and not the first time that they have done that. In this instance if the OP is now paying only a small service charge then the fault stated to be unrelated to the impact is being repaired and so is the impact damage , all for the small

I'm not sure too many conclusions can be drawn from the photographs shown. These kind of macro shots always exaggerate the ugliness of any imperfection. 

Posted Images

Guest jvansmit

I picked up my repaired Q yesterday (after a couple of months at the factory), and am still perplexed that Leica initially stated that the warranty was void due to what they described as "impact damage". The damage doesn't seem that bad to me. My M9 was in far worse condition when it was repaired under warranty a while back. Given Leica's stance, it seems that we need to baby our cameras now.

 

I was a little surprised that the camera was returned to me by the HK distributor in a small plastic bag. A carrier bag would have been nice.

 

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...