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Leica Q warranty invalidated due to 'impact damage'

Guest jvansmit

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Just to keep the record straight, after escalation, I've just heard back from Leica that they will fix my Q under warranty with a small service charge. Given that the repair involves the replacement of the lens assembly, I think this is a very fair solution. I was also contacted personally by Leica's chairman which shows some class.       Hello guest! Please register or sign in to view the hidden content. Hallo Gast! Du willst die Bilder sehen? Einfach registrieren oder anmelden!

James I think that is a pretty tough assessment. We don't know the whole story of course but the camera did suffer impact damage according to the owner. Whether the other fault was related we don't know. A good will action by Leica Camera is great news for the OP and not the first time that they have done that. In this instance if the OP is now paying only a small service charge then the fault stated to be unrelated to the impact is being repaired and so is the impact damage , all for the small

I'm not sure too many conclusions can be drawn from the photographs shown. These kind of macro shots always exaggerate the ugliness of any imperfection. 

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Guest jvansmit

I picked up my repaired Q yesterday (after a couple of months at the factory), and am still perplexed that Leica initially stated that the warranty was void due to what they described as "impact damage". The damage doesn't seem that bad to me. My M9 was in far worse condition when it was repaired under warranty a while back. Given Leica's stance, it seems that we need to baby our cameras now.


I was a little surprised that the camera was returned to me by the HK distributor in a small plastic bag. A carrier bag would have been nice.


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