Service Shambles

[marknorton]

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A new servicing SNAFU.

 

My APO 50 Summicron ASPH has now been serviced to fix the central veiling flare and sent back to me except....

 

... the lens I received back is a battered 50mm Summilux ASPH. Heaven knows where the Summicron has gone.

 

The serial of the Summilux is 4069411, black with a UV filter and rear lens cap and, IMHO, unacceptably stiff focussing (I have two copies to compare it against), grubby aperture ring engravings, wear on the lens mount and anodising wear on the aperture ring, lens barrel, lens mount and focussing ring.

 

Does it belong to anyone here?

 

Needless to say, I've sent an email to the ever helpful Andrea Frankl but will insist that the lens goes through the servicing process again, including the elimination of any cosmetic damage caused while it's been AWOL and outside Leica's control.

 

As I said, a shambles.

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[wda]

Mark, what an extraordinary and unacceptable administrative error! I feel you should receive some form of goodwill from Leica.

 

In similar vein, a few months ago my 50mm Summilux was sent from Solms to the wrong destination at the right company and sat on a shelf for weeks until I pressed for a progress report. I did receive a personal apology, but such maladministration should not occur in a prestigious company.

[marknorton]

Apologies, this thread is a duplicate of one now in the Customer forum.

 

As for a goodwill gesture, I believe these come in R to M adapter-sized boxes...

[jaapv]

Please use the other thread

http://www.l-camera-forum.com/leica-forum/customer-forum/311962-service-shambles.html