Guarantee extension? At incredible price=admitting their camera are weak?

[woopie]

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hi I've just realized that if I would subscribe one more year guarantee for my M cameras I have to pay :

 

1 - euro 292 for M9-p (6000 euro camera)

2 - euro 680 for Monochrom (6800 euro camera)

 

In my opinion this is like to admit for Leica their stuff are prone to have issues within three years... But 680 euro per year is like to say : i have built something approximatley and you should sent it to me almost surely ... Or not?

Paying more than 12000 euro should not assure somethin more confidence in my stuff?

Marcello

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[jaapv]

Repairs on a digital camera in general are likely to be more expensive and frequent than on a mechanical camera.

I would say the difference is fair and has to do with risk assessment, not with confidence.

[woopie]

So you tink the same rules for a 6000 euro camera and 1500 euro camera ? Since they are not analogic?You do not think I should have more confidence in 6800 euro item, in thei bla bla bla of history of perfection? So I pay for perfection but they sell normal aproximation?

After 2 years I have 1 M9p with dead pixel, one 35fle rattling? What more have I to expect?

I think Leica should think again in his customer politic..not investing only in name and elite shops but giving us something to believe in and to use with the confidence i PRETEND if I spent 6800 euro.

 

Usualy bentley are better than FIAT or in this world without any rules everythig is coing to come closer but to the bottom? But the prices are increasing? And why 680 euro extensione vs 292? Same camera without bayer filter?

i think Leica is joking with us...

[wattsy]

has to do with risk assessment, not with confidence.

 

I think both reduce down to the same thing.

 

I've mentioned the cost of the extended warranties here before. The €680 cost for the Monochrom and €490 for the M-E (the latter IMO even more of an eyebrow raiser) does highlight the potential ongoing cost of ownership of these cameras.

[earleygallery]

One thing I would bear in mind if I were buying a new Leica is that they always do a full service when the camera is sent in for repair.

 

OK you would only send it in under warranty if something went wrong, but you would then benefit from having a 'refurbished' camera (not just the actual item requiring repair).

[jaapv]

I think both reduce down to the same thing.

 

I've mentioned the cost of the extended warranties here before. The €680 cost for the Monochrom and €490 for the M-E (the latter IMO even more of an eyebrow raiser) does highlight the potential ongoing cost of ownership of these cameras.

Quite true. And it is a question of risk assessment on both sides - if it is not worth it in the customer's opinion, just don't get it. As it is, the cost of extended guaranty is related to the projected cost of repair, not to the cost of the product.

Dead pixels are often fixed on courtesy out of guaranty btw.

Just for the record, I do not buy extented guaranties in general, I think it is not worth it. Basically you are insuring a camera that is worth maybe 2000-3000 Euro for a premium that runs into 15 to 25 %. Ohne mich...

Edited May 16, 2013 by jaapv

[woopie]

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Ferrari gives 7 years of free servicing...

[woopie]

So nobody is speaking about this question: if I pay 6000 euro should I have an item with less issues than a medium level camera has?

If I should expect the same incidence of issues who is not on the right side?

[jaapv]

If you buy a camera with a single system and relatively simple basics you should expect less problems than with a camera with both mechanical and electronic systems and a highly complicated interface between the two, of course.

[TomB_tx]

An extended warranty is always sold a a way to make more money, and thus is often based on a percentage of the item selling price. The seller assumes the warranty won't be needed, or that any repairs will cost less than the warranty price. If they expected the item would need more repairs than the warranty cost, they wouldn't sell it. So in Leica's mind the odds are against you needing the extended warranty.

I never buy extended warranties - it's like betting against the "house." It has worked in my favor so far.

[Jeff S]

Ferrari gives 7 years of free servicing...

 

Not that it matters to most, but this applies to 3 models (California, 458 and FF) starting in 2012 and covers routine annual maintenance. It doesn't extend the 3 year warranty or cover costs outside annual or scheduled routine.

 

Even if you have the money to buy, so few are produced that models sell out soon and most owners put on few miles and trade up to the next new thing.

 

I guess if we had to drop $250k on a new Leica, a free annual CLA would be appreciated; but if we had that money to start, the cost would be immaterial in any event, and likely built into the purchase price anyway.

 

Other car dealers do something similar, albeit for less time, but they are typically driven longer and for substantially more miles. The better comparison here would be to other camera companies selling expensive gear. Otherwise, apples and oranges.

 

Jeff

[earleygallery]

So nobody is speaking about this question: if I pay 6000 euro should I have an item with less issues than a medium level camera has?

If I should expect the same incidence of issues who is not on the right side?

 

Hopefully you will buy a camera with no issues at all, and won't have any need of the warranty.

 

You seem to be coming at this from the point of view that you definately will need to make a warranty claim, which you simply don't know.

 

Stuff can break. Mostly it doesn't.

[woopie]

Ok everybody is happy..and Leica has a lot of defenders..

[earleygallery]

Ok everybody is happy..and Leica has a lot of defenders..

 

So what exactly is your problem?

 

You're worrying about something that hasn't happened. You have the OPTION to extend your warranty. You also have your consumer rights to fall back on - e.g. in the UK one can take a company to court if they refuse to repair a faulty item outside of their standard warranty period, and if it is deemed reasonable to expect X lifetime of service from said item the court will probably find in your favour.

 

I really don't see what your issue is.

[jaapv]

Not just in the UK, in many other countries as well, inncluding Germany, and German law applies to Leica.

[flyalf]

There is a big chance your Leica will fail. Bying extended guaranty will not reduce this risk.

 

And yes, Leica should improve the quality of the digital Ms, and the reability should be improved. I would be willing to pay more to have a M that last more than lets say one year, but Im not willing to pay upfront for repair due to lack of quality.

[jdlaing]

Ferrari gives 7 years of free servicing...

 

How many megapixels does it have?

[jaapv]

There is a big chance your Leica will fail.

.

LOL. I prefer it that way. If your Leica fails chances are mine won't. That's statistics.

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[Jeff S]

If your Leica fails chances are mine won't. That's statistics.

 

Bad statistics, perhaps. Independent events, much like successive coin tosses, where the odds of heads or tails are always 50/50. It's called 'gambler's fallacy' for a reason.

 

Jeff

Edited May 17, 2013 by Jeff S

[Guest tanks]

hi I've just realized that if I would subscribe one more year guarantee for my M cameras I have to pay :

 

1 - euro 292 for M9-p (6000 euro camera)

2 - euro 680 for Monochrom (6800 euro camera)

 

In my opinion this is like to admit for Leica their stuff are prone to have issues within three years...

Marcello

 

It is immaterial as in three years you would have upgraded to the new MM (260?) anyway.