LUF Admin Posted April 24, 2013 Share #1 Posted April 24, 2013 (edited) Advertisement (gone after registration) If you have questions to Leica regarding the Leica M lug strap issues, please post them here. Please check in advance, if they were already answered here: Q&A Leica M (Type 240) Strap Lugs We'll collect your questions and forward them to Leica. Once a day Leica will send us the answers and we'll post them in the Q&A thread. In order to stay on track we'll forward and answer only questions related to this specific issue. Andreas Edited April 24, 2013 by admin Link to post Share on other sites More sharing options...
Advertisement Posted April 24, 2013 Posted April 24, 2013 Hi LUF Admin, Take a look here Your Questions To Leica / Leica M Lug Straps. I'm sure you'll find what you were looking for!
onaujee Posted April 24, 2013 Share #2 Posted April 24, 2013 If you drop the camera and lens due to the strap malfunction will Leica cover it? Link to post Share on other sites More sharing options...
pico Posted April 24, 2013 Share #3 Posted April 24, 2013 If you drop the camera and lens due to the strap malfunction will Leica cover it? Yes Link to post Share on other sites More sharing options...
jaapv Posted April 24, 2013 Share #4 Posted April 24, 2013 Yes- see the official statement FAQ: What happens if my Leica M (Typ 240) is damaged due to loose eyelets? If your camera and/or lens were damaged due to this fault we will replace them free of charge. . Link to post Share on other sites More sharing options...
mirekti Posted April 24, 2013 Share #5 Posted April 24, 2013 So, does anyone know this will be done by some other team or further production will suffer due to this issue? Do you believe the camera has to go through the recalibration process once they fix the screws? Link to post Share on other sites More sharing options...
fotografr Posted April 25, 2013 Share #6 Posted April 25, 2013 Is there any reason to be concerned about the lug straps on other M cameras, such as the M Monochrom, made during this same time period? Link to post Share on other sites More sharing options...
patrick parker Posted April 25, 2013 Share #7 Posted April 25, 2013 Advertisement (gone after registration) Loose carrying strap eyelets.Will they pay for the lens too? Precautionary check for all Leica M type 240 cameras delivered before April 5, 2013 | Leica News & Rumors Link to post Share on other sites More sharing options...
jaapv Posted April 25, 2013 Share #8 Posted April 25, 2013 Yes. 1 Link to post Share on other sites More sharing options...
KanzaKruzer Posted April 25, 2013 Share #9 Posted April 25, 2013 I think it is proactive of Leica to admit this issue and ask for feedback. Nikon is silent on many rollout issues related to new products. I am still waiting for my M. Sure would be nice to obtain some communication of where Leica stands with shipments. Link to post Share on other sites More sharing options...
Hookeye Posted April 25, 2013 Share #10 Posted April 25, 2013 Is there any reason to be concerned about the lug straps on other M cameras, such as the M Monochrom, made during this same time period? In their letter to M(240) owners regarding loose strap lugs Leica states it is only the M(240) cameras that were affected by this production issue. Link to post Share on other sites More sharing options...
elgenper Posted April 25, 2013 Share #11 Posted April 25, 2013 In their letter to M(240) owners regarding loose strap lugs Leica states it is only the M(240) cameras that were affected by this production issue. Decidedly not true. My M9 is in Solms right now for the very same reason; has happened to other M9´s as well, and even an X1. Just search this forum! 1 Link to post Share on other sites More sharing options...
malsop Posted April 26, 2013 Share #12 Posted April 26, 2013 I got a recall notice today from Leica Germany stating that my camera (serial number xxx) was affected by the Strap Lug problem. I did send my registration card in as soon as I verified that the camera worked more or less as expected. It seems Leica has determined (1) what went wrong and (2) which bodies were affected by serial number ...aren't I lucky! In the US we are to call the New Jersey repair depot before doing anything. The NJ depot then sends a couple of emails with instructions and UPS sends a shipping label. Leica is paying for the return shipping. They want us to return the camera in the original shipping box (the inner box with foam inserts that only contains the body) and to strip it down (remove the battery, SD card, neck strap, etc.) but I think they want us to leave the bottom plate on and put a cap over the lens mount opening. I also kept the hot shoe cover, wouldn't want to lose that. In the US, the NJ depot is handing all the issues with sending the camera back to Solms, Germany for repair, we just send it to NJ. I was also told to include information on any other issues I was having with the M ...so I did! This included the mangled screw head and the problem with the User Profiles not remembering the Exposure Bracketing setting when the camera is turned off. I even sent them bigger than life size images of the mangled screw head, which may be fairly common given the responses to the Build Quality thread here on this forum. This is just speculation but I suspect the camera has to be more or less completely disassembled to get at the screws holding the strap lugs to the camera. If that is so I suspect Leica will use one or two of their assembly lines to do the repair, whence the return to Germany. If I'm right this will cut into the number of new cameras Leica can turn out until the Strap Lug recall has been completed. I was told the Solms will try to turn the cameras around in 48 hours. However, they are using 3-day select shipping to NJ, then there is the turnaround in NJ and repackaging for shipping to Germany, then receiving and resending time in Germany for the return trip. I'd guess 18-20 business days at least before the camera returns to my hands. Link to post Share on other sites More sharing options...
marknorton Posted April 26, 2013 Share #13 Posted April 26, 2013 Question to Leica: Does the level of disassembly of the camera required to resolve the problem mean that critical and time-consuming alignment processes - specifically the alignment of the sensor parallel to the lens mount and the rangefinder - have to be repeated on re-assembly? Given the likely volume of work and time pressures to complete it, can we be completely certain that repaired cameras will operate correctly? Link to post Share on other sites More sharing options...
wlaidlaw Posted April 26, 2013 Share #14 Posted April 26, 2013 Does anyone know what the packing box that DHL bring with them looks like? How long does it take to pack up the body? In my experience, it is quite difficult to persuade the driver to wait while you pack. The only way I have been able to do it in the past is to suggest that while they go and turn their truck around, down at the far end of my drive, I can do the packing up. Otherwise they then want to come back the next day, which means waiting in for the courier again. Wilson Link to post Share on other sites More sharing options...
AlanJW Posted April 26, 2013 Share #15 Posted April 26, 2013 My question to Leica: Is the strap lug issue going to delay production and/or delivery of new M (240)'s? If so, for how long? Link to post Share on other sites More sharing options...
digitalfx Posted April 27, 2013 Share #16 Posted April 27, 2013 Why are you using 3 day shipping to/from Leica USA. This alone will delay our repair at least two weeks (6 days transit to/from NJ + 6 days to/from transit Solms). Im not to excited about being with out my brand new camera for what is likely going to be a month or more. I do appreciate the proactive approach to fixing the problem. But this is a brand new camera, losing it for 30 days is not acceptable imo. 1 Link to post Share on other sites More sharing options...
elgenper Posted April 30, 2013 Share #17 Posted April 30, 2013 A quote from a recent answer about the M recall: "The strap lug issue is being tackled by the customer care center in Solms with the help of colleagues from our Portugal plant. It will thus have no influence on the production and delivery of M cameras." My question: how will this influence the repair times for other jobs already at Solms Customer Care? According to their repair tracking, nothing whatsoever has happened to my M9 and lens for 2 weeks... And the irony is, my M9 is there for a loose strap lug...... Link to post Share on other sites More sharing options...
digitalfx Posted April 30, 2013 Share #18 Posted April 30, 2013 Why are you using 3 day shipping to/from Leica USA. This alone will delay our repair at least two weeks (6 days transit to/from NJ + 6 days to/from transit Solms). Im not to excited about being with out my brand new camera for what is likely going to be a month or more. I do appreciate the proactive approach to fixing the problem. But this is a brand new camera, losing it for 30 days is not acceptable imo. Thanks for the reply to my question: We are sorry that new owners have to part from their camera. We find that making precautionary check in Solms is necessary to guarantee the level of security that customers expect from us. We are trying to reduce delay to a maximum by allocating precise repair time slots for each region to ensure that your camera will be checked and repaired as soon as it is in Solms. We however have little influence on transit time. Unfortunately, this does not address my concern. You clearly have "control" over transit times. You have selected 3 day service for shipping, which directly impacts the delay I have questioned. My question was why did you select a 3-Day service over faster options? Could we choose a faster service, say overnight at our expense on both ends? I would be willing to pay the added cost if it would mean my camera would return a week faster. Thanks for your consideration. Link to post Share on other sites More sharing options...
ho_co Posted April 30, 2013 Share #19 Posted April 30, 2013 NJ will need to enter the cameras into its books and prepare customs records, and will probably batch the cameras before sending to Solms, so saving a day in shipping would be unlikely to speed the process at all. 1 Link to post Share on other sites More sharing options...
dugby Posted May 1, 2013 Share #20 Posted May 1, 2013 It is stated that the issue is in M240 shipped before 5th April. As I am in an extremely remote part of the world, ( a very isolated city west of Australia), something shipped before 5th of April, may only show up on the shelf 3 months later.... 1) What is the serial number range that can be published that identifies affected or unaffected m240s ? So that if we are about to make a purchase we will know if the product is affected ? 2) Has Leica already "recalled" all unsold M240s for fixing ? Link to post Share on other sites More sharing options...
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