Popular Post proenca Posted March 31, 2013 Popular Post Share #1 Posted March 31, 2013 Advertisement (gone after registration) Yap, thats the one liner story : I tried to clean my sensor ( for the first time ) with some dual spec product ( one dry, one wet ) a few times and there was always something I couldnt get out. So I got fed up and put the camera on Leica Portugal to clean the sensor. A few hours after, a dreadfull call came in" could you please come over ? we would like to talk about your M9". So what happened ? Although I used utmost care, I simply destroyed the protective coating that is on the glass before the sensor. Also the extra liquid went to the oily bits and was about to start dripping on the sensor. Big mess then. My M9 was sent to SOLMS and I was looking at my credit card : baby you going to get burnt really bad. But to my surprise, a lovely letter from Solms appeared saying : "since you are a long and faithfull Leica customer, we will replace your sensor, new protective glass, rangefinder overhaul free of charge". Well, its true though : I just recently sold all my dSLR stuff so I could buy a S2 .. but I was over the moon. They even called Leica Portugal and said "it would be easier to give away a new M9 but we reckon the customer wants to keep this one?" , they call me back and I said "yes, I want a big overhaul on that one rather than a new one ( M9, if they offered a M240 I would hesitate ) . Reason being that my black chrome M9 is brassing everywhere and has taken more than 90k shots... they know its being loved So here is my little Leica story - once I got my house mugged ( long before M8 was even a dream ) and Leica UK helped and traced back 2 of my stolen lens. Now, Leica Portugal and Leica SOLMS gave me a new M9. And the Nikon rep ask's me why I dont buy a D800 ? Well, I rather be a Leica customer than a Nikon number. Or a Canon for that matters. Best, GP ps : happy easter to everyone ! 45 Link to post Share on other sites More sharing options...
Advertisement Posted March 31, 2013 Posted March 31, 2013 Hi proenca, Take a look here new M9 free : from Leica, with love :). I'm sure you'll find what you were looking for!
Thomv Posted March 31, 2013 Share #2 Posted March 31, 2013 Nice story! Good to know that sensor cleaning may perhaps not be a diy job, specially since I decided not to clean the sensor of my M9-P myself but to have that done by a reputable Leica dealer at about 1 hour driving from home. (Henny Hoogeveen) Euro 40,- but that resulted in a very, very clean sensor! Link to post Share on other sites More sharing options...
geesbert Posted March 31, 2013 Share #3 Posted March 31, 2013 My very loved, but very abused and therefore very brassed M9 bricked after 14 months of use. Leica replaced all the innards with new ones. I even got a new serial number. I was delighted! Link to post Share on other sites More sharing options...
DigitalHeMan Posted March 31, 2013 Share #4 Posted March 31, 2013 Good story, nice to see that Leica appreciates customer loyalty. Nice story! Good to know that sensor cleaning may perhaps not be a diy job, specially since I decided not to clean the sensor of my M9-P myself but to have that done by a reputable Leica dealer at about 1 hour driving from home. (Henny Hoogeveen) Euro 40,- but that resulted in a very, very clean sensor! Thom, were they able to do that for you whilst you waited or did you have to leave it with them? Link to post Share on other sites More sharing options...
Jeff S Posted March 31, 2013 Share #5 Posted March 31, 2013 Very nice story. Moral one...helps to be a loyal customer. Congrats. Moral two...buy insurance. Mine covers full replacement, regardless of brand or circumstances leading to replacement need, including my own negligence. Jeff 1 Link to post Share on other sites More sharing options...
mtomalty Posted March 31, 2013 Share #6 Posted March 31, 2013 Very nice story and excellent customer service but personally knowing dozens of people who wet clean their sensor make me wonder what the heck you used on yours? Is it possible that there was a defect,of sorts, with your sensor that allowed the liquid to penetrate the protective layer? Mark Link to post Share on other sites More sharing options...
zlatkob Posted April 1, 2013 Share #7 Posted April 1, 2013 Advertisement (gone after registration) And the Nikon rep ask's me why I dont buy a D800 ? Well, I rather be a Leica customer than a Nikon number. Or a Canon for that matters. That is great customer service. In Canon's defense, I've pushed a number of their cameras to shutter counts around 200k but with few signs of wear on their magnesium alloy bodies, and their sensors are self-cleaning. My 1-year-old 5D3 is near 100k shots and looks virtually new. Link to post Share on other sites More sharing options...
vikasmg Posted April 1, 2013 Share #8 Posted April 1, 2013 Amazing story for this day and age! Link to post Share on other sites More sharing options...
MarkP Posted April 1, 2013 Share #9 Posted April 1, 2013 (edited) I have a similar story where after a litany of repair problems to my 1.4/50 Summilux ASPH, after I'd initially dropped it but with only minor damage, I was finally given a new one. So they certainly can be appropriately generous in the right circumstances. However, I wonder whether the extra-special service you got relates more to two sentences in your post: ...I just recently sold all my dSLR stuff so I could buy a S2... "...since you are a long and faithful Leica customer..." Nevertheless, well done. Edited April 1, 2013 by MarkP Link to post Share on other sites More sharing options...
acong Posted April 1, 2013 Share #10 Posted April 1, 2013 could you share which cleaning products you used? so that i could avoid them on my M9. I just used VDust Plus with orange swabs today. Yap, thats the one liner story : I tried to clean my sensor ( for the first time ) with some dual spec product ( one dry, one wet ) a few times and there was always something I couldnt get out. So I got fed up and put the camera on Leica Portugal to clean the sensor. A few hours after, a dreadfull call came in" could you please come over ? we would like to talk about your M9". So what happened ? Although I used utmost care, I simply destroyed the protective coating that is on the glass before the sensor. Also the extra liquid went to the oily bits and was about to start dripping on the sensor. Big mess then. My M9 was sent to SOLMS and I was looking at my credit card : baby you going to get burnt really bad. But to my surprise, a lovely letter from Solms appeared saying : "since you are a long and faithfull Leica customer, we will replace your sensor, new protective glass, rangefinder overhaul free of charge". Well, its true though : I just recently sold all my dSLR stuff so I could buy a S2 .. but I was over the moon. They even called Leica Portugal and said "it would be easier to give away a new M9 but we reckon the customer wants to keep this one?" , they call me back and I said "yes, I want a big overhaul on that one rather than a new one ( M9, if they offered a M240 I would hesitate ) . Reason being that my black chrome M9 is brassing everywhere and has taken more than 90k shots... they know its being loved So here is my little Leica story - once I got my house mugged ( long before M8 was even a dream ) and Leica UK helped and traced back 2 of my stolen lens. Now, Leica Portugal and Leica SOLMS gave me a new M9. And the Nikon rep ask's me why I dont buy a D800 ? Well, I rather be a Leica customer than a Nikon number. Or a Canon for that matters. Best, GP ps : happy easter to everyone ! Link to post Share on other sites More sharing options...
IWC Doppel Posted April 1, 2013 Share #11 Posted April 1, 2013 Wonderful story. Well done Leica Link to post Share on other sites More sharing options...
IkarusJohn Posted April 3, 2013 Share #12 Posted April 3, 2013 Though not to the same degree, I have found Leica Solms and NZ to be equally helpful and generous, even lending me a Monochrom for a trip because mine was delayed. Link to post Share on other sites More sharing options...
hoppyman Posted April 4, 2013 Share #13 Posted April 4, 2013 (edited) could you share which cleaning products you used? so that i could avoid them on my M9.I just used VDust Plus with orange swabs today. Acong, like everyone I am really happy for GP (the original poster). Positive stories where Leica Camera have generously provided extra service or free work as always nice to read here too. Regarding the cleaning products used, it is always important to follow the instructions carefully with any brand. If you reread what GP told us: " So what happened ? Although I used utmost care, I simply destroyed the protective coating that is on the glass before the sensor. Also the extra liquid went to the oily bits and was about to start dripping on the sensor. Big mess then." Two things have gone badly wrong. Clean swabs used properly after loose particles have been brushed/blown off should not scratch the coating and excess fluid is expressly warned against. You only need two/three drops on the edge of the swab and it ought to absorb immediately into the swab material. Loose drops are way too much and, if you hold the swab correctly you should not see run off at the edges at all . One pass edge to edge, then flex to other side to return to start edge. Then discard swab. Repeat if needed.I never tried the Vdust plus but have had fine results with Eclipse over several tears. Edited April 4, 2013 by hoppyman Link to post Share on other sites More sharing options...
Dannybuoy Posted April 4, 2013 Share #14 Posted April 4, 2013 Or they have lots of spare M9 bits and bobs laying about which they might as well clear out :-) sorry, it's a cold morning. My cynical hormones haven't worn off yet. Great customer service. I hope it never happens to me but nice to know if if did I might be treated the same. Link to post Share on other sites More sharing options...
wlaidlaw Posted April 4, 2013 Share #15 Posted April 4, 2013 I had similar experience with my M9, where after using it in very hot humid conditions, the sensor developed white spots between the sensor and the cover glass. Even though it was out of warranty, Leica replaced the sensor and as they had had to destroy the slate blue kid leather cover, offered me a choice of any of the à la carte leathers, free of charge. It was all done in just a few days, plus Leica arranged collection and delivery. I know from time to time, we whinge about some of the ways that Leica works and thinks but one cannot argue about their current service policies. I do hope that Blackstone don't interfere with this, as for me, it is one of the USP's of Leica and a good justification for their pricing. Wilson 1 Link to post Share on other sites More sharing options...
desu Posted April 4, 2013 Share #16 Posted April 4, 2013 I wonder if you have to meet certain conditions to get your camera repaired/replaced free of charge or if it depends entirely on the current mood of the people at Solms. Link to post Share on other sites More sharing options...
Thomv Posted April 4, 2013 Share #17 Posted April 4, 2013 I wonder if you have to meet certain conditions to get your camera repaired/replaced free of charge or if it depends entirely on the current mood of the people at Solms. No special conditions, it is a high quality product with an equally high quality customer service. Foc replacement etc remains a favour however, not an entitlement. Link to post Share on other sites More sharing options...
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